Skip to main content
Post your resume and find your next job on Indeed!

Entry Level Help Desk Technician jobs

Sort by: -
    • Experience working in an operational or business (non-enterprise) application support role at a Tier 2 level, supporting complex business and/or in-house…
    • Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
    • Day-to-Day IT Support & Helpdesk Service*.
    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and…
    • 1-3 years of experience in a technical support or technician role.
    • Refer clients to other team members and partners who can help support the needs of the client…
    • Collaborate with service technicians and other departments to resolve complex technical issues.
    • The Technical Support Technician provides technical support to…
  • View similar jobs with this employer
    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • This position is available full-time or part-time.
    • Entry-level certifications (e.g., CompTIA A+/Network+ or equivalent).
    • Co-ordinate with project, service-desk, infrastructure and build teams to ensure…
    • Coach technicians in field regarding installation and servicing of our products.
    • Ability to build relationships and work well with all levels in the company.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Achieves expected productivity levels associated with assigned workload and level of experience.
    • Provide excellent on-site service calls by promoting and…
  • View similar jobs with this employer
    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • This position is available full-time or part-time.
  • View similar jobs with this employer
    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • This position is available full-time or part-time.
    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • The ideal candidate will provide technical assistance to end-users,…
    • The Helpdesk Technician provides day-to-day IT support to ensure team members across our retirement residences and corporate offices can work efficiently and…
Get e-mail updates for the latest Entry Level Help Desk Technician jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

minoru
technologist
telecommunications technician
whmis
entry data
guest

Career Resources:

Job Post Details

Client Support Analyst - Tier 2 - job post

Noralta Technologies Inc.
Calgary, AB T2P 3T6•Hybrid work
$33–$43 an hour - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $33–$43 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Overtime
  • Monday to Friday
  • On call

Location

Calgary, AB T2P 3T6•Hybrid work

Benefits

Pulled from the full job description

  • Dental care

Full job description

About Us

Noralta Technologies is an energy service company that combines patented technology and expert service to support oil and gas producers across Western Canada and the USA. Our mission is to understand the goals and challenges our clients face, continually innovate, and develop solutions that help them succeed. We aim to be exceptional partners, evolving technologies and services, and celebrating successes alongside our clients.

Why Work With Us

At Noralta, our technology teams form a tight-knit community where Client Support Analysts thrive in a dynamic and fast-paced environment. If you're the kind of person who enjoys solving complex problems and adapting solutions creatively, you’ll fit right in. You'll start with structured onboarding and hands-on training in oil & gas and SCADA, so you can grow into the role rather than needing every skill on day one. From there, you’ll be exposed to a wide array of technologies, learning something new every day and continuously expanding your skill set. We emphasize work/life balance, provide the tools needed for success, and reward commitment with opportunities for growth. Our current setup supports a hybrid work environment.

What You'll Do

We are looking for a tech-savvy, detail-oriented problem solver to join our Support team as a Client Support Analyst. Although this is not a field, coding, or PLC programming role, some coding experience is preferred. You’ll work directly with our field staff, control room operators, IT personnel, and customers, providing tailored support and solutions for their SCADA and site security integration needs.

Primary Duties and Responsibilities

  • Establish, test, and troubleshoot remote connections to specialized field devices across cellular, radio, and satellite networks, using a variety of telemetry protocols
  • Create and configure SCADA datapoints, such as pressures, temperatures, and flowrates from a broad variety of PLCs or RTUs, while ensuring consistency and accuracy
  • Implement graphical user interfaces (HMIs) to convert data into information, providing operational awareness and control to our clients and our control room operators
  • Commission and test completed projects alongside internal or external field services staff.
  • Conduct preventative and reactive maintenance to servers and services
  • Investigate and troubleshoot internal and customer related issues
  • Provide support to our valued clients, 24/7 control room, and field services staff
  • Track all work in a service management ticketing system

Requirements

  • Strong attention to detail
  • Ability to work an 8-hour shift within the hours of 7:00 am to 6:00 pm MST and participate in a 24/7 on-call rotation
  • Experience working in an operational or business (non-enterprise) application support role at a Tier 2 level, supporting complex business and/or in-house developed applications and technologies
  • A customer-oriented mindset and strong aptitude for delivering high-quality service
  • Strong communication skills (written and oral) for interacting with internal and external stakeholders
  • Strong analytical and problem-solving skills, capable of diagnosing and resolving technical issues efficiently

Nice-to-Haves

  • Post-secondary diploma or degree in IT, instrumentation, process control, or a related field
  • Proven experience with SCADA Host, PLCs, DCS, or HMI systems (especially ABB SCADAvantage)
  • Familiarity with SQL, Windows Server, and/or C#.NET
  • Work term or co-op experience in the oil and gas industry
  • Knowledge of upstream oilfield automation, compliance, and operations
  • Experience with cellular, radio, and serial communications
  • Experience utilizing service management ticketing systems

Additional Information

  • Hours: 40 per week (Monday to Friday)
  • Participation in an on-call rotation required
  • Hybrid work environment
  • Pre-employment screening requirements for the safety of all employees where final offer is conditional until all employment screening checks are clear:

> Drug and alcohol testing
> Background check
> Social media check

Compensation and Benefits

  • $33 - $43 per hour, based on experience, plus overtime
  • Comprehensive benefits plan including health and dental
  • 1 flex day per quarter
  • 3 weeks' vacation
  • A paid day off for your birthday

Work Location

  • Downtown Calgary office

Important things to note

  • This is not a programming or software development role

Application Closing Date

August 21, 2026

We appreciate all applicants' interest in Noralta Technologies Inc.; however, only those selected for an interview will be contacted.

Application question(s):

  • Are you legally authorized to work in Canada without sponsorship?
  • This role requires participation in a 24x7 on-call rotation. Are you willing and able to?
  • This is a safety-sensitive position; final offers are conditional on drug & alcohol testing and a background check. Are you comfortable proceeding on that basis?
  • This is a technical support role, not a software development role. Are you comfortable with that?
  • This role works an 8-hour shift scheduled between 7:00 am and 6:00 pm MST. Can you work within those hours?
  • This role is based in our downtown Calgary office on a hybrid schedule (currently in-office Tuesday-Thursday, although subject to change). Are you able to work on that basis?
  • Are you located in Calgary?
  • What interests you about this role at Noralta?
  • Tell us about a time you had to get up to speed on an unfamiliar technical system quickly. How did you approach it?
  • Which of the following, if any, have you worked with directly?
  • SCADA / PLC / DCS / HMI
  • Industrial communications (cellular / radio / serial)
  • SQL / Windows Server
  • C# / .NET
  • Upstream oilfield automation
  • Tier 2 operational or application support

Education:

  • Secondary School (required)

Experience:

  • Supporting complex business applications: 3 years (required)

Work Location: Hybrid remote in Calgary, AB T2P 3T6

Let Employers Find YouUpload Your Resume