Enterprise Technical Support Specialist jobs

Saltworks Technologies is a leading Canadian cleantech company solving two of the world's most pressing challenges: water sustainability and critical minerals supply. We design and build advanced industrial water treatment and lithium refining systems for global leaders in semiconductors, mining, automotive, and industrial processing.

Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and operations. Join us and build skills defining the next era of engineering and industrial systems.

The role:

Saltworks Technologies has an immediate opening for an Senior IT Systems Specialist. You will be the backbone of our technology infrastructure — owning everything from on-premises servers and cloud platforms to enterprise applications, security, and AI tooling. We are looking for a senior, hands-on engineer who can operate independently, lead technical initiatives, and keep our systems secure, stable, and scalable as we grow.

This is an onsite role at our office in Richmond, BC, with limited opportunity for remote work. You must be located in or be willing to relocate to the Lower Mainland.

Your primary areas of responsibility are:

System Administration:

• Configuration, deployment and maintenance of host servers, VMs, storage, clusters, containers, and networking.
• AD, Group Policy, certificates, OU management, and access.
• Manage Microsoft 365 and Entra: groups, permissions, Enterprise Apps, and GSA.
• SharePoint: creation, access control, external users and groups.
• Manage MDM/RMM platforms including Intune and NinjaOne.
• Administer cloud platforms: Azure (Databricks, resource groups, permissions) and AWS (IAM, EC2, storage, firewall, etc.).
• AI tooling: connectors, user management, and related infrastructure.

• Administer enterprise software including SQL/PostgreSQL, SYSPRO, EPLAN, ARAS PLM, GitLab, and other business-critical systems.
• Manage software and hardware asset lifecycle across on-premises, cloud, and hybrid environments.
• Maintain backup solutions for VMs, configurations, and code — both on-premises and in the cloud.

• Configure and maintain networking infrastructure including firewalls, switches, and site-to-site communication.
• Deploy and configure SIEM and internal security applications and solutions.
• Review logs and security events; handle incidents using Microsoft Defender and related tools.
• Conduct regular system audits to detect vulnerabilities and mitigate risks.
• Implement security protocols to ensure network stability and safeguard data integrity.
• Manage IT risks, audits, and damage control.

• Provide direct technical support for IT infrastructure, ongoing and new projects, and end-user issues.
• Resolve technical challenges promptly and efficiently in compliance with company policies.
• Collaborate with the IT Manager and project stakeholders to plan and execute system upgrades, migrations, and new technology deployments.

• A degree, diploma, or certificate in Information Technology or a related field.
• 7+ years in system and network administration, both on-premises and in the cloud — including Hyper-V, clusters, storage, Active Directory, Group Policy, MDM, Entra, Intune, Microsoft 365, SharePoint, hybrid environments, ZTNA, and Linux systems.
• Hands-on background with cloud platforms including Azure (Databricks, resource groups) and AWS (IAM, EC2, storage, firewall).
• Proven ability deploying and managing networks, VMs, firewalls, access control, RMM systems (NinjaOne, Intune), backup solutions, and user administration in hybrid environments.
• Familiarity administering enterprise software platforms such as SQL/PostgreSQL, ERP, PLM, or DevOps tools (e.g. GitLab, Docker).
• Working knowledge of AI tooling, connectors, or related infrastructure management.
• Proficiency automating administrative tasks using PowerShell, Bash, or similar scripting languages.
• A track record supporting IT systems in a corporate environment with 100+ users.
• Strong troubleshooting and analytical skills, with the ability to manage multiple initiatives and prevent system issues.
• Excellent written and verbal communication skills.
• The ability to independently deliver complex technical initiatives.

• Proficiency in coding and DevOps tools: Git and Docker.
• Background in database administration for SQL Server, PostgreSQL, or similar platforms.
• Familiarity with IT system lifecycle management and business continuity concepts.
• Knowledge of enterprise ERP and PLM systems.

Why join Saltworks?

At Saltworks, you'll collaborate with talented colleagues to solve complex, real-world problems – designing and delivering innovative water treatment and lithium refining systems for some of the world's most recognized companies. Every team member contributes meaningfully, from early-stage development through field deployment.

Saltworks is investing intentionally in artificial intelligence for engineering and technical work. Engineering offers one of the longest runways for AI-driven productivity and automation, and Saltworks aims to be at the forefront of this shift. We provide the training, computational capacity, and practical tools needed for engineers and technical professionals to apply AI meaningfully in their work.

We offer:

• Competitive compensation package, including medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and an education allowance.
• Culture built on safety, innovation, diversity, and continuous learning.
• Collaborative, cross-functional team environment where every member contributes to project outcomes.
• Regular social activities and company events.

How to apply:

If you would like to join the Saltworks team, please submit your resume (cover letters are not required).

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. All applications are considered confidential.

Kindly, no recruiters.

Salary: $110,000 to $140,000 per year (negotiable based on your experience, qualifications, and internal equity).

Location: 13800 Steveston Hwy, Richmond, BC V6W 1A8

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