Enterprise Technical Support Specialist jobs

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Senior Enterprise Operations Solutions Specialist for our Information Technology team. Reporting to the Director Enterprise Operations Center the Senior Enterprise Operations Solutions Specialist is a senior individual contributor responsible for designing and advancing the enterprise operational ecosystem supporting the Enterprise Operations Centre (EOC). This role establishes integrated operational solutions that enable end-to-end service visibility, strengthen data-driven decision-making, and ensure business-critical services are supportable, observable, and governed. It drives alignment across Service Desk, Technical Support, Application Support, and ITSM functions by improving how systems, data, and workflows operate together, enabling a more resilient, scalable, and intelligence-driven operations environment.

As the Newest Member of our Team, You’ll:

• Define and continuously advance the enterprise operational architecture, ensuring seamless integration between systems, workflows, and support models across the organization.
• Function as the strategic integrator across Enterprise Operations Center (EOC) verticals, connecting operational strategy with enterprise execution.
• Identify and lead initiatives that reduce operational fragmentation, improve system connectivity, and enable consistent end-to-end service execution.
• Collaborate with extended IT teams, including engineering, infrastructure, application development, and enterprise platforms—to ensure alignment between operational design, system capabilities, and service delivery requirements.
• Design and define operational solutions that improve service visibility, supportability, and governance across enterprise services.
• Improve visibility into critical service health through integration of monitoring, telemetry, and operational data.
• Establish standards for how operational and observability data is collected, structured, and consumed across operational and leadership layers.
• Enable proactive and predictive operational capabilities through trend analysis, intelligence models, and early risk identification.

To Succeed, You Bring:

• College diploma or bachelor’s degree in computer science, information systems, engineering, or related technical discipline, or equivalent practical experience.
• Seven (7) plus years of experience in enterprise IT operations, service management, operational strategy, or related technical roles.
• Demonstrated experience designing and implementing enterprise-scale operational or integration solutions.
• Strong understanding of ITSM frameworks and enterprise service management practices including ITSM platforms such as ServiceNow
• Experience with enterprise platforms e.g. Salesforce, MS Fabric, PowerBI, ServiceNow.
• Experience designing and implementing data pipelines for operational reporting and analytics.
• Strong proficiency in SQL for querying, transforming, and modeling operational data.
• Hands-on experience with API design and integration to enable interoperability across enterprise platforms.
• Experience with programming languages such as Python, C#, Java, or equivalent
• Familiarity with Gen and Agentic AI concepts and their application within enterprise operations

The target hiring salary for this position is $107,000 – 133,700. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.

Vacancy:

This posting is for an existing vacancy

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Work Location: In person