Enterprise Technical Support Specialist jobs
BILINGUAL TECHNICAL SUPPORT SPECIALIST
Easily applyUrgently hiringCartel Communication Systems Inc.Langley, BC V1M 4B5- $58,000–$65,000 a year
- Full-time
- 2+ years in a technical customer support environment.
- Track time and material expenditures tied to support incidents to support billing accuracy.
- CorGTAOshawa, ON
- $90–$100 an hour
- Contract +1
- 6–8+ years of progressive experience in software engineering, technical leadership, and solution architecture, with a proven track record of delivering…
- BC HydroBritish Columbia
- $131,100–$165,800 a year
- Full-time +1
- Paid vacation
- Provide support and technical leadership to project teams during initial cloud migrations.
- Ensuring solutions continue to support business outcomes and optimize…
- County of SimcoeMidhurst, ON L9X 1N6
- $96,242–$117,099 a year
- Full-time
- Weekends as needed
- Lead knowledge-sharing sessions and training workshops, ensuring that system functionalities are communicated effectively to both technical and non-technical…
- County of SimcoeMidhurst, ON L9X 1N6
- $96,242–$117,099 a year
- Full-time
- Weekends as needed
- Lead knowledge-sharing sessions and training workshops, ensuring that system functionalities are communicated effectively to both technical and non-technical…
- Romet Limited CanadaMississauga, ON
- $120,000–$146,000 a year
- Permanent
- Ability to translate complex technical concepts into clear business value.
- Partner with commercial teams to support successful product launches and adoption.
Process Automation Specialist - Cybersecurity Enablement
Easily applyNewProcomToronto, ON- $61.50–$82.00 an hour
- Contract
- Familiarity with broader enterprise automation platforms.
- Define solution parameters and coordinate with platform owners and technical teams.
- KPMGLondon, ON N6A 5P2
- $67,509–$95,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Company pension
- Flexible time off and wellness support.
- Build and maintain income tax models to support planning and compliance work.
- CPA designation completed or in progress.
View similar jobs with this employerBFG Enterprise ServicesGreater Sudbury, ON- $24.03–$27.88 an hour
- Weekends as needed +4
- Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and…
- ToyotaScarborough, ON
- $105,700–$142,900 a year
- Full-time
- Paid time off
- Dental care
- Company pension
- Extended health care
- Proven ability to clearly present technical concepts to both technical and non‑technical stakeholders.
- Provide technical leadership and architectural direction…
ERP Business Analyst
Easily applyUrgently hiringA.C. Americas Inc.Mississauga, ON L5A 2W4- From $85,000 a year
- Full-time +1
- Weekends as needed
- Paid time off
- Dental care
- Life insurance
- Employee assistance program
- On-site gym
- Discounted or free food
- Provide technical training to end-users as required.
- Training or certifications in database administration, enterprise software, and reporting.
Sage X3 ERP Application Specialist
Easily applyGentellScarborough, ON M1S 3S4- $75,000–$100,000 a year
- Full-time +2
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- RRSP match
- Extended health care
- The specialist will play a critical role in ensuring a smooth deployment, configuration, and adoption of Sage X3 by providing technical expertise, process…
View similar jobs with this employerProject Technician – Tier 3 Network & Infrastructure Specialist
Easily applyOften replies in 3 daysMSP OPERATIONAL CORPLondon, ON- $90,000–$100,000 a year
- Full-time
- Monday to Friday
- Provide technical guidance and mentorship to junior technicians and operations teams.
- Participate in client meetings and provide post‑deployment support and…
- Fiera CapitalMontréal, QC H3A 0H5
- Full-time
- Proven ability to influence and communicate complex AI concepts clearly to both technical and non-technical audiences—including facilitating workshops, leading…
Senior Azure DevOps / AI Platform DevOps Specialist
Easily applyNewRaiseOttawa, ON- $89.28 an hour
- Contract
- Work from home
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong troubleshooting skills with a proactive approach to reliability,…
- Foreseeson Technology Inc.Richmond, BC V6V 2C5
- $150,000 a year
- Full-time +1
- Paid time off
- Extended health care
- Experience with recruiting and training technical staff is required.
- Recruiting, supervising, and overseeing the professional development and training of…
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Job Post Details
BILINGUAL TECHNICAL SUPPORT SPECIALIST - job post
Job details
Pay
- $58,000–$65,000 a year
Job type
- Full-time
Location
Full job description
Company Overview
Cartel Communication Systems Inc. has been a leader in the communication technology industry since 1981, providing innovative products and services for communication systems and wireless enterprises across the country. Our commitment to quality and customer satisfaction drives us to deliver tailored solutions through our extensive engineering facilities and dedicated team.
THE OPPORTUNITY
Cartel is looking for a sharp, bilingual Technical Support Specialist to join our growing team at our Langley headquarters. This is a high-impact, client-facing role at the heart of our post-sales support and NOC operations — a place where your technical depth, problem-solving instincts, and bilingual communication skills will directly shape the experience of clients across Canada who rely on our mission-critical systems every day.
If you thrive under pressure, love untangling complex technical puzzles, and take pride in delivering service that goes beyond the expectation — this is the role for you. You’ll work across a broad stack of technologies (telephony, networking, RF, IT infrastructure) while serving as a trusted point of contact for clients ranging from transit authorities to public safety agencies.
AT A GLANCE
Location: Langley, BC (HQ) — on-site
Reports to: Director of Technical Support
Travel: No regular travel required
Clearance: Must be eligible for Canadian Government Security Clearance
Language: Bilingual — French & English (required)
WHY CARTEL
- ISO 9001:2015 certified — we hold ourselves to a Centre of Excellence standard
- Work on technically diverse, meaningful systems that support public safety, transit, and enterprise clients
- A collaborative team that invests in professional development and continuous learning
- Stable, growing organization with a strong reputation across Canada
WHAT YOU’LL DO
You’ll be the technical lifeline for our clients — diagnosing, troubleshooting, and resolving issues on the systems that matter most to them. Day-to-day, you can expect to:
- Own support incidents end-to-end: from first contact through resolution, ensuring SLA commitments are met or exceeded
- Communicate proactively with clients — delivering clear, confidence-building updates across phone, email, and chat
- Bridge the gap between complex technical systems and diverse client audiences, adapting your language to the audience
- Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system in real time
- Track time and material expenditures tied to support incidents to support billing accuracy
- Escalate effectively within NOC workflows, looping in the right people at the right time
- Contribute to pre-sales SLA scoping and internal knowledge sharing
- Stay current on industry advancements and share learnings with your team
WHAT YOU BRING
Required qualifications:
- Bilingual — fluent in both French and English (written and spoken)
- 2+ years of hands-on experience configuring, commissioning, and troubleshooting networking and IT infrastructure
- 2+ years in a technical customer support environment
- 2+ years working with mission-critical recording systems
- 2+ years in switching, routing, and firewall design/implementation for industrial, public safety, or transit networks
- Eligible for — or currently holding — Canadian Government Security Clearance
Technical skills you’ll put to work:
- SIP / Analog POTS / PBX telephony
- IP Routing & IP Multicast
- Active Directory / LDAP
- Linux & Windows (Desktop and Server)
- Wireshark and hardware troubleshooting
- Reporting and analysis
The kind of person you are:
- A natural problem-solver who gets energized by unfamiliar challenges, not paralyzed by them
- Quick to pick up new technologies and enjoys formal and self-directed learning
- A clear, confident communicator who adapts their style to the audience
- Detail-oriented — you document thoroughly and follow through consistently
- Comfortable working both independently and as part of a close-knit technical team
HOW TO APPLY
If you’re a bilingual technical professional who takes ownership, communicates with clarity, and loves solving the problems others find too complex — we want to hear from you. Apply with your resume and a brief note on your relevant experience.
Pay: $58,000.00-$65,000.00 per year
Application question(s):
- Are you bilingual French/English?
Work Location: In person