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English Speaking jobs in Montréal, QC

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    • Talented service representatives with one year of experience and remarkable achievements.
    • Collaborate for Success: Work alongside the operations team to manage…
    • View all Cozey jobs - Montréal jobs - Customer Care Specialist jobs in Montréal, QC
    • Salary Search: Customer Happiness Ambassador salaries in Montréal, QC
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    • Shifts vary from 8AM to 8PM and require full availability between these hours.
    • Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an…
    • At least one (1) year of experience in a customer service position;
    • Develop and maintain positive working relationships with colleagues and support the team in…
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    • If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
    • The incumbent of this position is expected to perform all other…
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    • If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
    • Flexible shift opportunities with a minimum requirement to work…
    • Must be bilingual in both written and spoken English/French.
    • We offer a flexible, hybrid work experience where employees work from the office and virtually…
    • Monday – Friday: 8:00 AM – 5:00 PM (including a one-hour unpaid lunch break).
    • In this role, you will play an important part in supporting our Canadian…
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    • If you are a self-motivated sales professional who enjoys building relationships with business clients and thrives on putting clients first, you will enjoy this…
    • We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are…
    • At least three years of experience in sales operations, sales support, retail account support, customer service, supply chain, business analytics, or a related…
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    • If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
    • Must achieve minimum threshold on mandatory pre-placement driver…
    • Communicates ideas and concepts effectively, both verbally and in writing.
    • We offer a flexible, hybrid work experience where employees work from the office and…
    • You’ll negotiate the terms and conditions of risk acceptance with brokers in writing, by telephone, electronic mail or in person.
    • With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans…
    • We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are…
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Job Post Details

Customer Happiness Ambassador
Cozey
Montréal, QC
•
Hybrid work
Full-time
Apply now

Job details

Pay information not provided
Full-time
Weekends as needed, Evenings as needed
Hybrid work in Montréal, QC

Full job description

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

The Opportunity

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.

What You’ll Do
  • Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
  • Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
  • Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
  • Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
  • Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
  • Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
  • Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
  • Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.
Who We’re Looking For
  • Talented service representatives with one year of experience and remarkable achievements
  • Individuals comfortable with innovative technologies, including AI tools like ChatGPT
  • Bilingual proficiency in English and French is essential
  • Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
    • Priority will be given to candidates available to work evenings and weekends
  • Previous customer service experience in a contact centre is beneficial but not required
Why Cozey
  • Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
  • Competitive Salary: Earn $50k annually with potential for growth.
  • Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
  • Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.
Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.
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