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English Speaking jobs in Montréal, QC

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    • Talented service representatives with one year of experience and remarkable achievements.
    • Collaborate for Success: Work alongside the operations team to manage…
    • View all Cozey jobs - Montréal jobs - Customer Care Specialist jobs in Montréal, QC
    • Salary Search: Customer Happiness Ambassador salaries in Montréal, QC
    • See popular questions & answers about Cozey
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    • At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our…
    • Build and maintain positive customer relationships through proactive communication and support.
    • Strong customer service skills with the ability to build rapport…
    • Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
    • Definity was named by Great Place to Work® as one of the Best…
    • Monday – Friday: 8:00 AM – 5:00 PM (including a one-hour unpaid lunch break).
    • In this role, you will play an important part in supporting our Canadian…
    • Doit être capable de travailler avec un minimum de supervision.
    • Working directly with the Operations and Construction teams, the candidate chosen will be…
    • Exigences minimales* : bilinguisme à l'oral et à l'écrit, au minimum un diplôme de fin d'études secondaires et/ou une formation pertinente, ainsi qu'une…
    • Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
    • Strong verbal communication skills and confidence speaking with new people.
    • The team operates within Diligence Wealth Management, one of Manulife Wealth's…
    • Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
    • Definity was named by Great Place to Work® as one of the Best…
    • Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers.
    • At least three years of experience in sales operations, sales support, retail account support, customer service, supply chain, business analytics, or a related…
    • As a Receptionist, you will play a key role in promoting the overall hospitality within King City Forwarding, and ensuring that documents are being received…
    • Working closely with Account Representatives in North America and Europe, you will be the operational backbone of the sales team: keeping the pipeline organized…
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Job Post Details

Customer Happiness Ambassador
Cozey
Montréal, QC
•
Hybrid work
Full-time

Job details

Pay information not provided
Full-time
Weekends as needed, Evenings as needed
Hybrid work in Montréal, QC

Full job description

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

The Opportunity

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.

What You’ll Do
  • Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
  • Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
  • Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
  • Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
  • Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
  • Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
  • Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
  • Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.
Who We’re Looking For
  • Talented service representatives with one year of experience and remarkable achievements
  • Individuals comfortable with innovative technologies, including AI tools like ChatGPT
  • Bilingual proficiency in English and French is essential
  • Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
    • Priority will be given to candidates available to work evenings and weekends
  • Previous customer service experience in a contact centre is beneficial but not required
Why Cozey
  • Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
  • Competitive Salary: Earn $50k annually with potential for growth.
  • Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
  • Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.
Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.
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