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End User Support jobs in Toronto, ON

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    • Answer, evaluate, and prioritize incoming requests from end-users.
    • Develop training materials and train users on the company’s software platform.
    • Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts,…
    • Provide training and reference materials to end-users for hardware, software and meeting rooms.
    • Respond to users’ concerns, and conduct follow-up interviews…
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Provide problem-solving and trouble-shooting solutions to end-user clients.
    • Provide administrative support for various Institutional Distribution VPs and their…
    • Minimum 1+ year of experience in technical support, help desk, or end-user support.
    • Generate reports related to uptime, support trends, and customer activity.
    • Own and operate our Okta Workforce Identity platform end-to-end (SSO, MFA, Lifecycle Management, integrations) for the entire group.
    • Experience training end users on a variety of applications and creating documentation when necessary.
    • Provides expertise and technical knowledge about an…
    • Proven experience providing end-user support in a SaaS environment.
    • Acts as the Tier 2 point of contact engaging Tier 3 support teams and vendors on behalf of…
    • This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
    • They will perform roles such as operations support…
    • Proven experience providing end-user support in a SaaS environment.
    • Ensure continuous support of infrastructure and solutions:
    • QA / Testing (Preferred/Plus).
    • This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
    • They will perform roles such as operations support…
    • Strong experience providing frontline user support and working directly with business clients.
    • Maintained support documentation and knowledge base articles to…
    • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity…
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Job Post Details

ERP Client Support - job post

Modular Software Ltd.
Mississauga, ON L4Z 1X8•Hybrid work
$60,000–$75,000 a year - Full-time

Job details

Pay

  • $60,000–$75,000 a year

Job type

  • Full-time

Location

Mississauga, ON L4Z 1X8•Hybrid work

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care

Full job description

The Company

Modular Software Ltd. is a privately owned full-service Canadian software manufacturer. Founded in 1977, Modular has established a reputation as an effective and reliable Enterprise Resource Planning (ERP) solution at the forefront of the software industry. With continued advancements to the software, such as Electronic Commerce, Wireless Warehouse, and our next-generation WebSeries Software, the tradition of excellence will continue. Here at Modular, customers deal with the ‘source’ and not just a branch office.

​

Please submit a cover letter with your application and provide a brief description of a process or problem solving you've worked on, related to 2 or 3 of the following areas:

- Inventory

- Purchasing

- Accounts Receivables

- Accounts Payables

- Sales Orders

- EDI

- Reconciliation

- G/L

The Opportunity

The candidate will provide software support and resolve any emerging challenges that our clients face with accuracy and efficiency, ensuring excellent service standards and high customer satisfaction.

Key Responsibilities

  • Support customers on Modular Software’s proprietary products and solutions.
  • Answer, evaluate, and prioritize incoming requests from end-users.
  • Identify and escalate system problems.
  • Document approved change requests.
  • Responsible for Testing, fundamental data analysis and QA.
  • Develop training materials and train users on the company’s software platform.
  • Candidates are expected to assist clients in the following modules/ sectors of business:
  • Inventory Management
  • Purchasing
  • Sales Order Processing
  • Bill of Materials
  • Sales Analysis
  • E-Commerce - EDI
  • General Ledger
  • Data Analysis and Reconciliation

Qualifications

  • Post Secondary Education (or equivalent).
  • 5+ years of experience in supply chain/ warehouse operations.
  • 5+ years of customer service.
  • Experience with data extraction and migration.
  • Problem-solving, critical thinking and the ability to identify and resolve issues promptly.
  • Interpersonal skills, with a focus on resolving conflict while maintaining confidentiality and professionalism.
  • Team-oriented, with the ability to work independently.
  • Strong communication skills, both written and verbal.
  • Experience with RF Warehouse hardware/software is desirable.
  • Familiarity with SQL and Query tools is preferable.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Experience:

  • AS400: 1 year (preferred)
  • Supply chain: 1 year (required)
  • ERP systems: 5 years (preferred)
  • Customer Service: 5 years (required)

Work Location: Hybrid remote in Mississauga, ON L4Z 1X8

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