Skip to main content
Post your resume and find your next job on Indeed!

End User Support jobs

Sort by: -
    • Able to develop and interpret technical documentation for training and end user procedures.
    • May require off hours support.
    • Highly self motivated and directed.
    • Provide full onsite/desk side and remote support to end users for all their IT issues.
    • Monitor all support queues, act on problems and resolve client issues.
    • Provide third‑level escalation support for complex end‑user and device issues.
    • 5+ years in end‑user enablement, endpoint management, or enterprise support roles…
    • Respond to technical issues, support end users with all Time system access related challenges, collaborate with payroll team and end users to resolve and…
    • Conduct research on end-user devices in support of standardization and procurement efforts.
    • The Associate Specialist, Desktop Technician’s role is to provide a…
    • As an integral part of the technology support team serving all areas of campus including academic, and administrative, the Educational Support Technologist…
    • Lead desktop support analysts and create a consistent end-user support experience.
    • 5+ years of experience in end‑user or desktop support.
    • Provide remote and on-site support for end-user hardware, software, and networking issues.
    • IT support: 2 years (preferred).
    • Provide users with IT support related to software, computer equipment, and the company’s network.
    • Provide support for servers and workstations.
    • Ability, willingness and availability to work rotating shifts to support client company users with 24/7 service.
    • Perform work on revolving day/night shifts.
    • As a Customer Service Representative III - Technical, you will provide end-to-end support of the Moneris Restaurant vertical for customer's daily processing…
  • View similar jobs with this employer
    • Field incoming help requests from end users in a courteous and professional manner.
    • Familiarize end users with basic software, hardware, and peripheral device…
    • Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts,…
    • Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
    • 7 à 10 ans d'expérience en support TI.
    • Superviser et mobiliser une équipe de support niveau 2 composée de techniciens permanents et contractuels.
Get e-mail updates for the latest End User Support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

it manager
help desk support
wms
ens
tech support

Career Resources:

Job Post Details

Support Analyst II - job post

403Tech
Calgary, AB•Hybrid work
$50,000–$60,000 a year - Full-time

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Full-time

Location

Calgary, AB•Hybrid work

Benefits

Pulled from the full job description

  • Extended health care

Full job description

Support Analyst II

Summary

As part of the IT team in Calgary, this individual is responsible for providing onsite support to one major client for 3 days a week in person. The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

  • Provide Tier 2 support to clients via email, support tickets and phone calls on a day to day basis.
  • User Setup and Maintenance in Active Directory and applications
  • Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
  • Provide input and create user documentation
  • Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

  • College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

  • Good understanding of the organization’s goals and objectives.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Other

  • May require off hours support
  • Requires a vehicle

Work Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

  • No

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Extended health care

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical support: 3 years (required)
  • onsite: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

Let Employers Find YouUpload Your Resume