Company Overview
Since 2005, Red Dot Restoration has built a reputation in the Calgary area for excellence, professionalism, and a client-first approach. As a key member of the Epic Group of Companies, we have grown through a steadfast commitment to quality workmanship and clear communication. We are looking for a dedicated professional to join our team who shares our passion for delivering expert restoration and construction services while maintaining the community-focused care that has defined us for nearly two decades
Job Description
Red Dot Restoration is looking for a decisive, experienced, and highly motivated Emergency Restoration Manager to lead our Emergency Mitigation division. You will be the driving force behind our rapid-response team, ensuring that water, fire, mould, and storm damage claims are handled with technical precision, safety, and a focus on profitability.
As a key leader, you will oversee Project Managers, PMAs, and Mitigation Technicians, fostering a culture of accountability and excellence. Your goal is to ensure every project is completed on time and within budget, all while delivering exceptional customer service.
Key Responsibilities
1. Operational & Financial Leadership
- Daily Operations: Direct the daily functions of the Emergency Services division, ensuring rapid response times and optimized scheduling.
- Resource Management: Strategically allocate personnel, equipment, and materials to maximize productivity and meet Service Level Agreements (SLAs).
- Financial Oversight: Monitor departmental revenue and job costing. Review estimates and approve expenditures to ensure the division hits its profitability targets.
- KPI Management: Track and report on departmental KPIs, labor utilization, and equipment efficiency to drive operational improvements.
2. Project Oversight & Quality Assurance
- Full Lifecycle Management: Oversee emergency projects from initial dispatch through to completion or the handover to the reconstruction team.
- Technical Compliance: Conduct file audits and site inspections to ensure all work meets IICRC standards, company procedures, and insurance carrier requirements.
- Documentation Excellence: Ensure all work authorizations, moisture logs, and daily updates are accurate, timely, and professionally documented.
3. Team Leadership & Development
- Mentorship: Supervise and coach a multidisciplinary team of Project Managers and Technicians, conducting regular performance evaluations.
- Culture: Foster a positive, team-oriented work environment that emphasizes accountability and professional growth.
- Recruitment: Assist in the hiring, onboarding, and continuous technical training of new team members.
4. Health, Safety & Customer Service
- Safety First: Promote a rigorous safety culture, ensuring full compliance with Alberta OH&S regulations and the proper use of PPE.
- Client Relations: Act as the point of escalation for complex customer concerns, building trust with homeowners, insurance adjusters, and property managers.
Skills and Qualifications
- Industry Experience: Minimum 5 years in property restoration, with a deep understanding of water, fire, mould, and environmental mitigation.
- Leadership: Proven experience managing teams in a fast-paced, high-pressure environment.
- Technical Proficiency: Advanced knowledge of restoration software (Xactimate, Encircle, Dash, or similar) and standard office suites.
- Communication: Exceptional verbal and written communication skills, with the ability to explain technical processes to non-technical clients.
- Licensing: Valid driver’s licence with a clean abstract.
Certifications
- Required: IICRC Water Restoration Technician (WRT).
- Highly Preferred: Applied Microbial Remediation (AMRT), Fire & Smoke Restoration (FSRT), and Asbestos Awareness/Worker certification.
- Safety: Valid First Aid/CPR and a strong grasp of Alberta OH&S standards.
Minimum Physical Requirements
- Typing, and computer use.
- Dexterity for manual tasks and documentation.
- Mobility for on-site visits
Ready to rebuild and restore the future with us? If you’re passionate about restoring excellence and making a tangible difference, we’d love to hear from you. Apply now and become part of our dedicated team at Red Dot Restoration!
Red Dot Restoration is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Experience:
- Restoration: 5 years (required)
Licence/Certification:
- Driver's License with Clean Abstract (required)
- AMRT (preferred)
- IICRC Water Certification (required)
- FSRT (preferred)
Work Location: In person
