Emergency Service Dispatcher jobs

Transdev Canada is hiring a Dispatcher & Office Administrator for our Yellowknife location.

At Transdev, our values Care, Share, Dare, Deliver guide everything we do. As a Dispatcher & Office Administrator, you will play an important role in supporting the day-to-day operations of our transit services and helping ensure our services run smoothly.

This position follows a split shift during school days: 7:00 AM–11:00 AM and 2:00 PM–6:00 PM

When school is not in session, including school breaks, the schedule will typically be 8 hours per day, Monday to Friday.

Your role:

• Answer incoming calls and provide clear, accurate information to customers regarding schedules, routes, and services.

• Dispatch YATS drivers and vehicles efficiently to meet daily service requirements and maintain on-time performance.

• Prepare and maintain daily and weekly driver schedules based on operational requirements.

• Monitor driver attendance, availability, shift coverage, and daily assignments, and arrange coverage when required.

• Monitor drivers and vehicles throughout the day to ensure scheduled services are being completed as planned.

• Monitor real-time vehicle locations and communicate with drivers regarding delays, route changes, breakdowns, weather conditions, or other operational issues.

• Maintain regular communication with drivers and provide clear instructions and updates throughout their shifts.

• Coordinate with schools, school boards, the City, clients, and other partners to ensure smooth service delivery and timely communication.

• Assist with school bus routes, driver assignments, student transportation updates, and other school transportation requirements.

• Respond to service disruptions, missed trips, driver absences, and other operational issues and escalate concerns to management when required.

• Support day-to-day office administration, including emails, phone calls, filing, documentation, and maintaining accurate operational records.

• Maintain accurate records of trips, driver assignments, incidents, customer concerns, and dispatch communications.

• Assist management with tracking driver hours, attendance, overtime, and other information required for payroll and operational reporting.

• Provide coaching and guidance to drivers regarding customer service, operational expectations, safety requirements, and company procedures.

• Assist with incident and customer complaint documentation and ensure concerns are communicated to management promptly.

• Prepare operational and performance reports to support management and continuous improvement.

• Work closely with management and other team members to improve scheduling, routing, dispatch processes, and overall service efficiency.

• Follow all Transdev standards, policies, and procedures while maintaining a professional, respectful, and safety-focused workplace.

• Perform other related administrative and operational duties as assigned.

Your profile:

• Minimum 2–3 years of experience in administrative support, dispatch, scheduling, or a related operational role, ideally within transportation, logistics, or customer service.

• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills, with a professional, courteous, and customer-focused approach.

• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, with the ability to quickly learn new software and dispatch systems.

• Strong attention to detail and accuracy in documentation, data entry, scheduling, and record keeping.

• Proven ability to work independently while also contributing effectively as part of a team.

• Strong problem-solving and decision-making skills, with the ability to remain calm and composed under pressure.

• Familiarity with Yellowknife's geography and local transportation routes is considered an asset.

• Demonstrated commitment to quality customer service, confidentiality, and professionalism.

• Previous experience working in a transportation or transit environment is considered an asset.

The perks:

• Competitive salary of $55,000 annually.

• A dynamic and supportive work environment.

• The opportunity to make a positive social impact by supporting sustainable mobility solutions.

• The opportunity to work for a global organization committed to diversity, inclusion, and employee development.

• Opportunities for career growth and advancement across Transdev's North American operations.

Your location:

• This is a full-time position based in Yellowknife, Northwest Territories.

• The operation runs seven days a week, and availability to work evenings, weekends, and holidays is required based on operational needs.

• The successful candidate must be flexible to work a schedule that supports daily transit operations and service requirements.

Join an International Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?