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    • Scheduling & Coordination: Schedule and dispatch technicians for service, maintenance, and emergency calls, ensuring efficient routing and full daily…
    • Point of contact for emergency technicians.
    • Communicate status of emergency files to project managers and clients.
    • Full health and dental benefits.
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    • Schedule service and satisfy customer needs for service changes.
    • Ensure that service is completed in accordance with established policies.
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    • The ideal candidate has experience working as a security dispatcher and demonstrates strong leadership, communication, and customer service skills, along with…
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    • Conduct our operations in a way that protects the safety and health of our operators, public and clients.
    • Ensure of operators with regular and consistent job-…
    • Collaborate with customer service to meet client delivery expectations.
    • Provide on-call support and ensure dispatch coverage during weekends and emergencies.
    • Provide dispatch related services for the site.
    • Capable of responding methodically to emergencies; fire, medical, security related.
    • Class 5 Driver's License.
    • Our Emergency Response Teams (E.R.T.) respond to and mitigate incidents involving both Hazardous and Non-Hazardous materials on behalf of hundreds of clients…
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    • This position plays a critical role in operating and maintaining heavy vehicles and equipment in support of environmental cleanup and emergency spill response…
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    • This driver will transport, remove, deliver, and collect various liquid and solid hazardous wastes from various customer sites.
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Job Post Details

Service Dispatcher - job post

VenTech Mechanical Services Inc.
4625 Bartlett Rd, Beamsville, ON
$45,000–$70,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $45,000–$70,000 a year

Job type

  • Full-time

Location

4625 Bartlett Rd, Beamsville, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Extended health care
  • Company events

Full job description

Company Overview

Join a team that's building something bigger. We're not just fixing equipment - we're building careers and creating opportunities for everyone who joins us

Ventech Mechanical Contractors has been a trusted provider of HVAC and refrigeration services for over 13 years in the Niagara region and greater Hamilton area. Our mission is to deliver expert service and installation while fostering a culture of Integrity, Excellence, Reliability, and care.

Summary

We’re looking for a Commercial HVAC Service Dispatcher to be the backbone of our service operations—ensuring seamless scheduling, top-tier communication, and efficient coordination between customers and technicians.

Your Responsibilities

  • Call Management: Answer incoming service calls and ensure all customer information is accurately recorded in the system.
  • Scheduling & Coordination: Schedule and dispatch technicians for service, maintenance, and emergency calls, ensuring efficient routing and full daily workloads.
  • Technician Support: Receive and approve technician checkouts, verifying job details, time, and materials for accuracy.
  • Repair Quote Review: Review and approve repair quotes prior to sending to customers, ensuring clarity, pricing accuracy, and completeness.
  • Permit Coordination: Obtain and manage necessary permits for installations, repairs, and replacements.
  • Vendor & Subcontractor Coordination: Arrange for cranes, electricians, and other vendors as required for service or installation projects.
  • Inventory Oversight: Monitor parts inventory, ensure proper stock levels, and manage returns for unused or defective parts.
  • Communication: Maintain clear communication with technicians, customers, and management to ensure expectations are aligned and issues are resolved quickly.
  • Collaboration: Work closely with the Service Manager, Service Coordinator, and leadership team to optimize dispatching efficiency and job profitability.
  • Special Projects: Support management on assigned projects to improve service efficiency, reporting, and customer satisfaction.
  • Teamwork: Partner with technicians, the service manager, and the leadership team to streamline operations and enhance workflow.

What You Bring

  • 3+ years of experience in HVAC service dispatching, coordination, or a similar fast-paced administrative role.
  • Strong communication skills with the ability to manage multiple conversations and keep all parties informed.
  • Exceptional organizational abilities to handle scheduling, service tracking, and problem resolution efficiently.
  • Tech-Savvy Mindset: Proficiency in MS Office and BuildOps, Service Titan, or other HVAC service software.

What We Offer

  • Growth Opportunities: Be part of a company that develops leaders and provides a clear career path.
  • Positive Culture: Work in a team environment that values respect, collaboration, and performance.
  • Impactful Work: Take pride in keeping commercial HVAC systems running smoothly for businesses across the region.
  • Work-Life Balance: We believe in working hard and living well, ensuring you have time to focus on what matters most.

If you’re ready to take control, optimize efficiency, and be a critical part of a growing commercial HVAC team, apply today!

Pay: $45,000.00-$70,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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