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Career Resources:

Logistics Coordinator
DH SUPPLY CHAIN
Markham, ON L3R 9Z6
$20–$25 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$20–$25 an hour

Job type

Full-time

Shift and schedule

Monday to Friday

Benefits

Pulled from the full job description
Paid time off
Vision care
Dental care
On-site parking

Full job description

DH Supply Chain is a self-run warehousing company specializing in overseas warehouses in Canada. Our company has 16 years of service experience, mainly providing one-stop service for cross-border e-commerce sellers, integrating professional overseas warehouse service, customs clearance service, logistics warehousing service, and truck transportation service in North America, and guaranteeing to provide customers with 24-hour service throughout Canada.

We are now looking for Logistics Coordinator to support end-to-end ocean import/export operations. This role is based in our Markham office and is responsible for document coordination, carrier and vendor communication, container pickup and return arrangements, and daily follow-up with freight forwarders, trucking companies, terminals, and customers.

Responsibilities

1. Customer Coordination & Support

  • Serve as a primary point of contact for cross-border e-commerce seller clients in China.
  • Respond to daily customer inquiries regarding overseas warehouse inbound receiving, outbound fulfillment, exception handling, returns, and transfer services.
  • Provide timely and professional solutions to customer requests and operational issues.
  • Maintain positive and long-term customer relationships.

2. System & Data Operations

  • Operate the Lingxing system for daily warehouse and order management activities.
  • Perform inventory adjustments, data synchronization, and correction of system or data discrepancies.
  • Identify and follow up on data-related issues when necessary.

3. Warehouse & Logistics Billing

  • Calculate and verify customer charges based on actual usage of overseas warehouse services.
  • Review billing items such as storage space, order processing volume, and value-added services.
  • Confirm applicable fees and maintain accurate daily billing records within the system.

4. Courier Billing & Reconciliation

  • Work with major courier and logistics providers, including UPS, FedEx, and Purolator.
  • Verify charges related to dimensional weight, fuel surcharges, residential surcharges, and other applicable fees and ensure shipping and logistics charges are accurate and properly recorded.

5. Cross-Department Coordination

  • Accurately communicate customers' special operational requirements to warehouse personnel.
  • Coordinate requests such as relabeling, kitting/assembly, disposal, and other value-added services.
  • Follow up on the progress and completion of special requests.
  • Communicate processing results and updates to customers in a timely manner.

Qualifications

  • College diploma or above.
  • Previous experience in cross-border e-commerce, overseas warehouse operations/customer service, supply chain & logistics, or international freight forwarding is preferred.
  • Proficiency in Microsoft Office, particularly Excel.
  • Experience with warehouse management systems, ERP systems, or logistics platforms is an asset.
  • Experience with the Lingxing system is an asset.

Working hour: Monday-Friday: 9:00-17:30

Weekends might be needed to reply messages

Language: Mandarin*AND* English

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Logistics: 1 year (required)
  • Lingxing system or ERP/WMS system: 1 year (required)

Language:

  • Mandarin (required)

Work Location: In person

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