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Job Post Details

Service Advisor - job post

Kia West Edmonton
10151 179 St NW, Edmonton, AB T5S 1P9
Up to $120,000 a year - Full-time

Job details

Pay

  • Up to $120,000 a year

Job type

  • Full-time

Shift and schedule

  • Day shift

Location

10151 179 St NW, Edmonton, AB T5S 1P9

Benefits

Pulled from the full job description

  • Dental care
  • Casual dress
  • Extended health care

Full job description

Kia West Edmonton is looking for a fulltime service advisor. This store is a fun, family environment where your hard work and dedication will not go unnoticed!

Experienced Dealership Service Advisor (Full Time)

Dealership Experience Required.

Up to $120,000 Per year commission based with bonuses.

Responsibilities:

  • Greet all customers promptly or, if unavailable, acknowledge their presence.
  • Assist customers with requests for repair.
  • Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
  • Obtain customer and vehicle data.
  • Examine every customer’s service history before completing repair order.
  • Indicate on repair order the exact repair instructions and main reason(s) for service call.
  • Obtain customer’s written approval on all repair orders.
  • Communicate with service customers to confirm nature of mechanical problem(s).
  • Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
  • Follow-up on work in progress of each repair order during the day.
  • Implement follow-up system of all repair orders to track progress.
  • Advise customers on status of vehicle to communicate high customer care standards.
  • Offer and arrange alternative transport for customers, if necessary.
  • Answer all technical repair work and price related questions for customers.
  • Explain the details of the work order to reassure customers of work completed.
  • Notify customers immediately if additional work is required.
  • Verify all repair orders to ensure completion prior to customer delivery.
  • Notify customers of work completed and charges prior to customer pickup.
  • Advise customers of the location of their vehicle or accompany them to the vehicle.
  • Test-drive vehicle or refer task to Shop Foreman.
  • Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
  • Confirm each customer’s method of payment and if necessary, obtain approval of credit.
  • May contact customers when special-order parts arrive.
  • Verify customer information and update if necessary.
  • Resolve customer complaints courteously and promptly, or refer to Service Manager.
  • Keep abreast of relevant changes in automobiles and dealership products.
  • Maintain awareness of factory-recommended maintenance schedules.

QUALIFICATIONS:

  • 2-3 years’ related experience as an automotive service advisor.
  • A clean driver’s abstract report.
  • Knowledge of related in-house dealership computer systems, an asset.
  • Basic mechanical and warranty knowledge.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • service advisor: 1 year (Preferred)

Work remotely:

  • No

Job Type: Full-time

Pay: Up to $120,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care

Work Location: In person

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