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Patient Experience Coordinator
Cura Physical Therapies
·
4.5
17032 90 Ave NW, Edmonton, AB T5T 1L6
$18–$23 an hour
Full-time
Apply now

Job details

$18–$23 an hour
Paid time off, Vision care, Dental care, Extended health care, Company events, On-site parking
Full-time
17032 90 Ave NW, Edmonton, AB T5T 1L6

Full job description

ADMIN / CLIENT EXPERIENCE COORDINATOR…Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

If you want to find work in one of the best cities in Canada (Edmonton) full of amazing community members this is the place for you! Work with a team trained to be some of the best admin/client experience coordinators in the city.

In the last 25+ years history of the clinic, we have developed strong relationships with Doctors, sports teams, and other businesses in the community.

MVMT Physio & Chiro, Freedom Physical Therapy, and Cura Physical Therapiesoffers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises to best serve the patients of Edmonton. We are looking for a passionate MOA/Admins t to be part of our dynamic team!

This position might also be working at 1-2 of our clinics: MVMT Physio & Chiro, Freedom Physical Therapy, and Cura Physical Therapies. We're located in St. Albert, South Edmonton, and West Edmonton.

We offer you:

1. Part-Time/Full-time hours with flexible scheduling

2. On the high end of hourly compensation ($18-23 per hour)

3. Optional monthly/quarterly incentives ($$$)

4. Opportunity for advancement in the company

5. Health Benefits Plan ($)

6. On the job learning

7. Paid onboarding and training ($)

8. Great work life balance

9. Company-sponsored team dinners and outings ($)

10. Free Treatments by some of the clinicians

11. Other Perks (see below)

Career progression OPTIONS:

  • 1 --> Focus on being a super-star patient experience coordinator
  • 2 --> Grow into a management role - Assistant Patient Experience Manager
  • 3 --> Jump to running the team as the Patient Experience Manager
  • 4 --> Add another ‘hat’ and be our Chief Culture Officer or Community Manager

We believe in CAREER DEVELOPMENT!

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!

How does it work?

  • Participate in on-going training specific to your role
  • Sign up for a monthly (business) challenges that will help develop your skills
  • Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

  • --> ACHIEVE THE BEST PATIENT OUTCOMES
  • --> PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT
  • --> CREATE A STRONG & POSITIVE WORK CULTURE

What will be asked of you:

  • Commit to your onboarding so you can get up to speed much quicker
  • You want metrics on how you are doing and what areas of the role you need help with
  • We will train you on how to offer a great patient experience on the phone
  • You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
  • Love to help people even if the environment can be fast-paced at times

Preferred but NOT required:

  • Prior work in retail or Restaurant
  • Customer service focus mentality
  • Prior experience with WCB, MVA, AHS and Jane systems considered a asset
  • Inbound or outbound phone experience
  • Prior work in a healthcare setting e.g. medical office
  • Familiarity with physiotherapy, massage, chiro, acupuncture
  • Familiarity with third party billing portals
  • Proficient in use of computers and other office equipment
  • Attention to detail
  • Knowledge of general office procedures

Well, you’ve kept reading. That’s great! Here are some more perks our other coordinators have requested and received:

  • Incentive plan ($)
  • Additional hours ($)
  • Collaborations with other brands
  • Remote access to work from home
  • Company retreats

Pay: $18.00-$23.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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