Doctors Office Receptionist jobs in Ottawa, ON

Join our dynamic team at the University of Ottawa Medical Associates (UMA) in the position of Full-Time Administrative Assistant in the Division of Hematology at the General Campus. The Administrative Assistant works under the direction of the attending physician(s) and assures proper office administration, assists with coordinating clinic schedules for the supervising physician(s) and providing support for the physicians’ clinical practices. The incumbent is also required to provide administrative support for the physicians teaching, research, and administrative duties.

(This is not a complete list):

• Maintains physicians’ daily schedule and maintains their Outlook calendar. May include determining priorities and arranging meetings, appointments, teleconferencing and videoconferencing.
• Coordinates clinic activities: Schedules clinic appointments; notifies patients of their appointments and addresses patient inquiries;
• Coordinates follow up appointments with patients after their clinical visits including virtual appointments
• Produces and completes standard requisitions and clinical forms, including legal documentation, medical reports and insurance papers.
• Assists with conference registrations, travel, and accommodation arrangements
• Compiles and submits expense claims (i.e. travel, honoraria, meeting expenses, legal case opinions, etc.)
• Proofreads documents and composes routine correspondence;
• Answers phones and responds to messages in timely manner; evaluates nature and urgency and either provides response or refers on.
• Updates and maintains physicians’ curriculum vitae and documentation for professional advancement and annual reporting
• Produces and completes standard requisitions/labs and clinical forms, including legal documentation, medical reports, and insurance papers, WSIB claims.
• Attend some meetings and take/distribute minutes; assist in preparation of meetings

• Community College Diploma, University Degree or equivalent;
• Minimum of 3-5 years related experience;
• Certificate in medical terminology preferred;
• Good knowledge of MS Outlook, Word, Excel and PowerPoint;
• Experience booking appointments, consultations, procedures and filing patient reports;
• Meticulous attention to detail;
• Excellent communication skills – able to clearly express self to patients and provide specific instructions;
• Excellent interpersonal skills;
• Excellent organizational, prioritization, and time-management skills to coordinate
  multiple activities;
• Good judgment; able to identify when to seek supervisor’s assistance or
  advice;
• Strong problem-solving abilities;
• Able to navigate and populate electronic databases;
• Ability to handle sensitive and confidential information;
• Initiative, tact, dedication, diplomacy and positive attitude;
• Highly dependable and thorough;
• Ability to work well with minimal supervision.

The University of Ottawa Medical Associates (UMA) is the largest physician partnership in the Department of Medicine, The Ottawa Hospital/University of Ottawa, Faculty of Medicine. Working closely with our physician specialists, most of our employees work from offices within The Ottawa Hospital.

The Department of Medicine is a collective of experts and innovators. We are specialist physicians, resident doctors and medical students, researchers and administrators. We all have one guiding ambition: to move medicine forward. The administrators of DOM are the core of our workplace; enabling the education of our residents and medical students as well as the vital work of our researchers and physician specialists.

We are deeply committed to supporting the well-being of our employees. To promote your health and wellness, we offer paid vacation and sick days. We also prioritize your long-term financial security through participation in the Healthcare of Ontario Pension Plan (HOOPP). Thanks to our strong partnership with The Ottawa Hospital, employees can benefit from the intercampus shuttle service for convenient travel between locations, as well as work-life balance perks like exclusive discounts on travel, hotels, and on-site gyms. These benefits are designed to enrich both your personal and professional life, ensuring your experience with us is both rewarding and fulfilling.

The University of Ottawa Medical Associates is committed to upholding the values of equity, diversity, inclusion, and accessibility in our living, learning, and work environments. We encourage qualified applicants from all groups with historical and/or current barriers to equity to apply. Upon request, accommodations due to a disability are available throughout the recruitment process.

If you think we are the right fit, we’d be excited to hear from you! Interested candidates are asked to submit their application, quoting the position title and the candidate’s name in the subject of the email, to Human Resources, Department of Medicine at domcareers@toh.ca

We thank all applicants for their interest in this position. However, only those candidates who meet the specified requirements will be considered and only those selected for an interview will be contacted. Candidates that do not meet the requirements may be considered for similar opportunities.

IMPORTANT NOTICE: Support staff are employees of the University of Ottawa Medical Associates. The Ottawa Hospital is the paymaster of our employees. Although our employees have offices within the Ottawa Hospital, they are not employed by the Ottawa Hospital. Proof of vaccination against COVID-19 will be required upon hire.

The University of Ottawa Medical Associates is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. The University of Ottawa Medical Associates will, upon request, provide accommodations in accordance with the Accessibility for Ontarians with Disabilities Act.

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