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    • Defined-benefit pension plan for long-term financial security.
    • Competitive salary and comprehensive benefits package.
    • Must have proficient keyboarding skills.
    • View all Manitoba Hydro jobs - Winnipeg jobs - Operations Representative jobs in Winnipeg, MB
    • Salary Search: OPERATIONS SUPPORT REPRESENTATIVE salaries
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    • Enforce driver compliance with hours-of-service rules, pre-trip and post-trip inspections, defect reporting, load securement, safe operating practices, and…
    • Load Management: Ensure that loads are properly assigned and balanced, complying with all safety regulations and weight limitations.
    • Ability and drive to pick up the phone and call customers and drivers in order to solve problems.
    • Monitoring the 2-way radio, phone and computer messaging to…
    • Class 5 licence with reliable means of transportation (preferred).
    • Our team provides exceptional service and customer satisfaction and we’re looking for someone…
    • We offer on the job training, a good benefit package and future advancement at competitive wages.
    • We require someone who pays attention to detail, organized,…
    • Must have experience as a dispatcher/call taker.
    • Must have excellent computer & phone skills.
    • Full + Part time communication personal *.
    • Answer and respond to employee and public phone calls and emails.
    • Partake and manage customers through the phone and email customer service queue.
    • May require extended periods of computer and phone use.
    • Frequent communication with drivers via phone, text, and dispatch systems.
    • Ensure payloads are loaded according to instructions and optimized within maximum gross vehicle weight requirements.
    • Manage the Driver Pay Portal.
    • Ability to stand and walk during load-out activities and work at a computer or telephone for extended periods.
    • Work the scheduled shift from 6:30 AM to 2:30 PM.
    • Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of phone etiquette.
    • Proficient typing skills for data entry tasks.
    • Schedules the movement of all inbound and outbound goods and services with shipping, receiving, security and other departments as necessary.
    • Supervise daily driver operations: dispatch, route optimization, and compliance with hours of service and maintenance schedules.
    • Operations Coordination: Managing equipment and driver availability and maintaining communication with drivers, customers, and central dispatch.
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Job Post Details

OPERATIONS SUPPORT REPRESENTATIVE
Manitoba Hydro
·
4.1
Winnipeg, MB
$29.99–$41.09 an hour
Temporary, Full-time
Apply on company site

Job details

$29.99–$41.09 an hour
Temporary, Full-time
Winnipeg, MB

Full job description

Operations Support Representative

Winnipeg, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in
North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's
best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer
service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

  • Competitive salary and comprehensive benefits package.
  • Defined-benefit pension plan for long-term financial security.
  • Enjoy a work schedule that typically provides every second Monday off (subject to location and operational requirements),

supporting a balanced approach to work, family life and community.

Position Overview:

We are seeking an experienced Operations Support Representative to fill a temporary full-time position in Winnipeg to provide a
wide range of operational administrative support related to planning, dispatching, and customer service activities. This is a term
position with an approximate duration of 12-18 months.

Responsibilities:

  • Use a variety of customer information, work management and computer system applications (i.e., Banner, MWM, SAP, CSI,
PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service
Centre (CSC).
  • Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)
software to meet the daily work schedules and customer service needs.
  • Liaise with the Planning group in processing the administrative component of the work order and structure move process.
  • Provide an exceptional customer service experience using strong communication and interpersonal skills.
  • Be able to multitask and work independently.
  • Review, analyze and resolve issues/inquiries as it relates to energy consumption, billing and services consistent with
corporate policies and procedures.
  • Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring
adherence to applicable collective agreements and/or corporate policies.
  • Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as

Operations Business Solutions and Services, Operation Support Services, Customer Billing, Major Accounts, Time and
Expense, HR, Customer Engagement Centre, MHUS, TSOM, Electrical Inspections, Materials Management, Meter Shop.

  • May be required to work in a storm management situation.

Qualifications:

  • Minimum Grade 12 education and two years related experience with a minimum of one year in Banner, PowerON, SAP, and
Time and Expense Management.
  • Demonstrated ability to operate relevant software in referencing required data. This includes the ability to use PragmaCAD,
CSI, eGIS, CBYD, IVRnet, SAP (MM, PM, CS, TM), Time and Expense Management system, RCCS, SFM, Work Order
Registries, Microsoft Outlook, Word, Excel, Teams, PRS and the Customer Feedback Centre.
  • Must have proficient keyboarding skills.
  • An understanding of the Mobile Workforce Management.
  • Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,
error queues, work orders: creation, scheduling and close out, and various administrative reports.
  • Demonstrate initiative & multi-tasking abilities with a good sense of judgment, and willingness to assume responsibility.
  • Familiar with Union Agreements and Corporate policies and procedures as they related to a CSC operating environment.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57247374-01

  • Familiar and able to operate office equipment, including photocopiers, fax machines, scanners etc.
  • Possess strong interpersonal skills and be capable of communicating both orally and in writing.
  • Demonstrated commitment to safety.
  • Willingness and availability to travel to other Customer Service Centre offices in rural Manitoba and/or City of Winnipeg as

required.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $29.99-$41.09 Hourly,
$57,470.66-$78,744.64 Annually.

Apply Now!

Ready to join a team that energizes Manitoba and puts safety, innovation, and inclusion at the heart of everything we do? Visit
www.hydro.mb.ca/careers to learn more about this position and to apply online.

Application deadline: NOVEMBER 10, 2026.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection
process will be contacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us
know - we're committed to a barrier-free experience for all candidates.

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