Dispatcher jobs in Waterloo, ON

Are you passionate about animal welfare and community engagement? We are

seeking a dedicated Receptionist/Dispatcher to join our team. This role involves

handling various tasks to ensure the health and well-being of animals under our care.

The ideal candidate thrives in a fast-paced, ever-changing environment and excels at

juggling multiple demands.

This position is for the Kitchener Centre and may be required to occasionally travel to

the Stratford location.

What you will be doing:

• Answer incoming calls, provide information, and record inquiries related to

animal cruelty and by-law enforcement.

• Provide in-person customer service related to adoption, intake, and animal

related by-laws.

• Dispatch calls to officers and redirect inquiries to appropriate departments.

• Maintain regular communication with the Manager and team members

regarding departmental needs and activities.

• Manage daily cash flow.

• Maintain accurate departmental records and assist with paperwork as required.

• Perform additional duties to enhance the reception/office area and overall

center operations.

Qualifications & Skill Required:

• High School Diploma or equivalent.

• Ability to build effective relationships with staff, volunteers, customers, and

community partners.

• Strong teamwork and collaboration skills.

• Excellent interpersonal skills to manage various customer service issues.

• Ability to function effectively under stress and ambiguity, and accept direction.

• Organizational skills to manage time and multiple duties.

• Capability to handle multiple demands while maintaining a positive customer

service approach.

• Willingness to work afternoons and weekends.

• Proficiency in Microsoft Windows, Word, and basic office equipment.

The Perks:

• Hourly wage $17.66 – $20.85

• Employee Assistance Program

• Access to staff pet food program (discounted retail prices)

• An environment always filled with adorable animals

If this role is calling your name, we look forward to hearing from you! Please forward

your resume and cover letter to hr@kwsphumane.ca.

The Humane Society warmly welcomes applications from people of all backgrounds

and groups. We are committed to a culture of inclusivity and collaboration that

celebrates diverse perspectives and voices.

The Humane Society is committed to an inclusive, barrier-free work environment. We will

provide reasonable accommodation to applicants with disabilities upon request.

Please let us know if you require support at any stage of the recruitment process by

contacting our Human Resources team at hr@kwsphumane.ca.

We do not use artificial intelligence or automated decision-making to screen or select

candidates for this position. All applications are reviewed by our recruitment team.

This opportunity is for a current vacancy.

We thank all candidates for their applications; however only those selected for an

interview will be contacted.