Dispatcher jobs in Waterloo, ON

We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: (Afternoons) Monday to Friday, 3:00pm-11:30pm

SUMMARY
The Operations Float position coordinates loads, drivers, deliveries, and pick-ups in the Baden service area. They are required to be familiar with all traffic and dispatch functions within the Terminal.
PRIMARY RESPONSIBILITIES

• Responsible to assist in the daily dispatch of all local trucks and linehauls.
• When necessary, assist with sticking pro-bills onto bills before keying them in. (scanning procedures)
• Photocopy bills when required.
• Work with Dock Supervisor/ Operation Manager and shift Foremen when required.
• Enter OS&D’s into Erb’s computer system.
• Assist afternoon dispatch by planning late day pickups and truck loads. Plan next day equipment needs – Toronto direct loads, pickup coverage for TL & LTL throughout the terminal service area.
• Create and send out ‘shift notes’ outlining needs & instruction for next day.
• Answer phones and assist when possible.
• Required to provide vacation coverage for dispatch, OS&D, scanning and check-in staff.
• All other duties as required

REQUIREMENTS/QUALIFICATIONS

• Excellent organizational and planning abilities.
• Computer dispatch experience is required.
• Ability to maintain composure when under pressure and meet deadlines.
• Strong communication skills are required in order to provide quality customer service.
• Ability to delegate work to drivers while following company policies and protocol.
• Teamwork, flexibility, and a positive attitude are crucial.
• Experience working with KPI reporting preferred.

WORKING CONDITIONS

• Employee will cover a variety of operational positions, including dispatch and administrative functions.
• Salaried position based on 40 hours per week.
• Start times will change as coverage is required (I.e. vacation, sickness, holidays, etc.)

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

#ERBNON