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Dispatcher jobs in Waterloo, ON

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    • As the Dispatcher, you will be responsible for coordinating and dispatching on time deliveries and backhauls while ensuring efficient optimization of routes,…
    • Coordinate national and across border shipments moves and returns.
    • Assist in providing information and documentation for on-boarding new personnel.
    • This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.
    • Serve as main point of contact to customers delivering a positive customer…
    • Track service history, parts usage, and customer records using ERP/CRM tools.
    • Cambridge, ON: reliably commute or plan to relocate before starting work (required…
    • Coordinate the movement of trailers through third party shunt software Coordinate the put away of received pallet in WMS Coordinate with inventory / QA team on…
  • View similar jobs with this employer
    • Adhere to all Site required PPE policies and wear all site PPE: Safety glasses, hard hat, steel toe shoes/boots and cut resistance gloves.
    • Job Types: Full-time, Permanent, Salary.
    • Day-to-day activities related and assigned to a dispatch role.
    • Computerized dispatch within TMW system.
    • Employee Assistance Program (EAP) for fitness and wellness.
    • The Communicator provides complaint handling and dispatches calls for service for the Waterloo…
    • Manage projects from start to finish (e.g., small installations, inspection projects, Service calls and Emergency Breakdowns etc.).
    • Own the operation — dispatch, routing, yard, and preventative maintenance all report up to you.
    • Negotiate cost — source new disposal sites and yard partners…
    • The position is responsible for handling customer inquiries and complaints in a timely and efficient manner.
    • Position will dispatch work to technicians to meet…
    • This position is central to our day-to-day operations, ensuring technicians are efficiently scheduled, customers receive exceptional service, and inspection and…
    • Leverage technology and reporting tools to identify efficiencies and improve workflows.
    • Maintain flexibility to support operational needs, including occasional…
    • Supervise truck drivers, admin support personnel and fleet maintenance persons associated with the transportation function.
    • Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs.
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Job Post Details

Dispatcher - job post

Home Hardware Stores Limited
3.6 out of 5 stars
St. Jacobs, ON
$57,600–$75,600 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $57,600–$75,600 a year

Job type

  • Permanent
  • Full-time

Location

St. Jacobs, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance

Full job description

Welcome Home!
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.
Keep Freight Moving. Drive Efficiency Every Mile.
As the Dispatcher, you will be responsible for coordinating and dispatching on time deliveries and backhauls while ensuring efficient optimization of routes, equipment and Drivers. Led by the Manager, Transportation and Maintenance, this role will best suit someone with strong transportation knowledge, excellent communication and organizational skills with the ability to prioritize effectively in a fast-paced, team-oriented environment.
Ready to make an impact? Here’s how:
  • Coordinate outbound shipments by assigning drivers, optimizing routes, and ensuring timely dispatch to meet Dealer and company expectations.
  • Ensure compliance with transportation and safety regulations (e.g., Hours of Service) using Samsara eLogs to optimize driver utilization and delivery efficiency.
  • Maintain accurate pickup and routing information within the Transportation Planning & Execution (TP&E) system.
  • Coordinate and assign inbound gate appointments for all incoming trailers, both loaded and empty.
  • Contact carriers to obtain quotes and arrange third-party backhaul operations.
  • Communicate updates or issues related to backhauls and collaborate with internal teams to resolve them.
  • Support KPI tracking and reporting as required.
  • Ensure on-time deliveries by leveraging driver hours of service and Samsara routing insights.
  • Plan, schedule, and execute inbound load appointments with vendors across Quebec and Ontario for Drivers and third-party carriers.
  • Perform other related duties as required.
We’re looking for:
  • One to two years of hands on working experience in the transportation industry.
  • Knowledge of Home Hardware’s shipping and delivery procedures are beneficial but not required.
  • Strong computer skills with the ability to navigate multiple systems; experience with Manhattan TP&E is an asset.
  • Knowledge of transportation safety and regulatory requirements (e.g., Dangerous Goods, Hours of Service).
  • Familiarity with road networks across Ontario, and Quebec.
  • Excellent verbal and written communication skills, with strong organization, time management, and prioritization abilities.
  • Ability to work independently while contributing effectively within a team environment.
  • The ability to be onsite 5 days a week at our corporate office in St. Jacobs, to accommodate the needs of the role.
How we’ll make you feel at Home
Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:
  • The expected starting salary range for this role is $57,600 to $75,600; the final offer will reflect relevant skills and experience.
  • Eligible for the annual bonus program.
  • Comprehensive Benefits Program including:
    • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
  • Defined Contribution Pension Plan with Company Match, and choice of contribution level.
  • Group RRSP.
  • Discounts from our corporate retail stores.
  • Home & Auto Insurance discounts.
  • Competitive vacation time.
  • Personal and sick time.
  • Employee Discount Program through Venngo WorkPerks.
This job posting is for an existing vacancy within our organization.
Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
Canadians call us Home Hardware. We call it Home.
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