Dispatcher jobs in Waterloo, ON

J&R Hall Transport Inc. is a fourth-generation, family-owned and operated trucking company that has been serving customers across Canada for more than 70 years. With terminals in Ayr, Calgary, Edmonton, Vancouver, Winnipeg, and Saskatoon, we provide expedited LTL and FTL transportation services nationwide.

J&R Hall has earned one of the highest Carrier Safety Ratings ever awarded in Canada. Fewer than 0.5% of carriers in Canada have ever achieved an Excellent Safety Rating, and we are proud to be among them. We have also been recognized as a Top Fleet Employer of Distinction by Trucking HR Canada for 10 consecutive years.

What the Job Looks Like:

We are currently seeking a Full Time Junior Dispatcher- Afternoon Shift to join our team in Ayr, Ontario. This is an entry-level position responsible for developing the knowledge and skills required to effectively coordinate drivers, equipment, customer requirements, and daily transportation operations. The Junior Dispatcher works within established procedures and receives guidance and support from experienced dispatchers and management.

This position is scheduled on the Afternoon Shift: Sunday through Thursday, 3:00 pm to 11:30 pm.

Training during the probationary period will take place on the Day Shift (Monday through Friday, 9:00 am to 5:30 pm). The transition to the Afternoon Shift will occur once the employee has successfully completed training and demonstrated the knowledge, skills, and judgment required to work independently in a fast-paced transportation environment.

In this role, you can expect to:

• Assist with the daily scheduling and dispatching of drivers and equipment.
• Communicate assignments and instructions to drivers.
• Monitor driver progress and provide updates as required.
• Assist with routine schedule changes and operational issues.
• Communicate with customers, terminals, drivers, and internal departments.
• Enter and maintain accurate information in applicable systems.
• Follow established dispatch procedures and company policies.
• Escalate unusual or complex issues to an experienced dispatcher or manager.
• Develop knowledge of routes, customers, equipment, and operational requirements.
• Assist in warehouse operations as required, including operating a forklift, loading and unloading freight, and supporting warehouse activities during peak periods, staff shortages, or other operational needs

The Ideal Candidate Will Have:

• Have an interest in developing a career in transportation, logistics, or supply chain.
• Have an interest in developing knowledge and skills within a warehouse environment (forklift experience and certification is an asset)
• Strong written and verbal English communication skills.
• Excellent organizational skills and strong attention to detail.
• The ability to prioritize tasks and work effectively in a fast-paced environment.
• Strong problem-solving abilities and sound decision-making skills.
• A customer-focused mindset and commitment to providing exceptional service.
• Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• The ability to work independently while contributing as part of a team.
• Strong time management skills and the ability to manage multiple priorities simultaneously.
• Post-secondary education in Transportation, Logistics, Business, Supply Chain Management, or a related field is considered an asset
• Previous transportation, logistics, customer service, or administrative experience is considered an asset.

Why work for J&R Hall?

• Bi-weekly pay by direct deposit
• Employee Referral Program
• Extended Health & Dental Coverage
• Vision Care
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Group RRSP with employer contributions of up to $1,500 annually
• Stable year-round work
• Family-oriented company culture

Join a Team That Puts Safety First

If you're looking for a stable, full-time position with a company that values professionalism, teamwork, and exceptional customer service, we'd love to hear from you.

Apply today and become part of the J&R Hall family.

J&R Hall Transport Inc. is committed to fostering an inclusive and accessible workplace. Accommodation is available throughout the recruitment and selection process for applicants with disabilities. If you require accommodation at any stage of the application or interview process, please contact Human Resources at HR@jrhall.ca

Pay: $50,000.00-$58,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Ayr, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you ever worked within the trucking/transportation industry before?

Licence/Certification:

• Counterbalance Forklift License (preferred)

Work Location: In person