Dispatcher jobs in Edmonton, AB

SECURITY DISPATCHER

Job description:

Guardium Security Services (GSS) Ltd. is proud to be part of the Guardium Group of Companies, with our Head Office based out of Edmonton, Alberta.

We proudly serve the Province of Alberta, … all of Western Provinces, … British Columbia, Saskatchewan, Manitoba, … and also Ontario. *Quebec and Atlantic Canada opening soon

We are a pioneer, and modern national leader in the security services industry. Truly a “one stop shop”. Which includes all physical security services like on site guards, mobile patrols, fire/panel watch, construction sites, shopping centres and malls, highrises, health centres … to name but a few, … and technologies!

With all these features and benefits working with Guardium offers, … we are earnestly looking for personable, ambitious individuals to join our Dispatch team!

Why choose Guardium?

• Clean and modern uniforms provided
• Paid vacation and sick days
• Opportunities for advancement and growth
• Dedicated onboarding for all employees
• Strong professional deportment
• Various training courses and opportunities
• Continued training and education thru Guardium Training Academy
• Cross training and multiple opportunities with other Guardium companies
• Employee Recognition – Merit Citations – Monthly and Yearly Awards

DUTIES AND RESPONSIBILITIES

• Monitor security systems and respond to alarms and incidents
• Dispatch security personnel and emergency first responders to alarms and incidents
• Coordinate with law enforcement and emergency services when necessary
• Maintain accurate records and reports of all security incidents and responses
• Dispatch mobile courier units to handle and pick up Client’s documents and parcels
• Monitor and respond to all radio communications
• Monitoring all CCTV, access control, alarm stations and sites
• Superior knowledge of phonetic alphabet, site and 10 codes
• Maintain a discreet and professional demeanor towards Clients, colleagues, and Vendors
• Answering and monitoring all phone lines – responding and managing all Client and guard/staff requests
• Conduct regular site and safety checks
• Assist with administrative tasks and duties as required or assigned by Operations or Duty Mgr
• Monitor and immediately respond to Client and public issues, making sure service standards and requirements are met at all times
• Extensive knowledge of company safety policies and procedures and advise accordingly
• Process and transmit sensitive information and instruction over the radio or phone to appropriate personnel
• Excellent knowledge of major city (Edm – Cal – Van – Reg – Win) streets and neighborhoods
• General knowledge of road and weather conditions, and access/interpretation of info lines and applications
• Conduct regular and random audits of systems, fleet vehicles, deportment and inventory lists

QUALIFICATIONS

• Be eligible to work in Canada
• Have minimum high school diploma or equivalent
• MUST be able to speak, read, and write English proficiently (min. level IV competency)
• Available flexible work schedule, primarily nights and 24/7 on weekends
• Must have a valid and current Class Five (5) Alberta Driver’s License
• Must have or obtain min. level C First Aid – AED – CPR within 3 months
• Must have or obtain a Vulnerable Persons and RCMP security check
• Have minimum one (1) to two (2) years experience as a Dispatcher (preferably security or monitoring)
• Have minimum two (2) to three (3) years experience in the Security, monitoring or alarms industry or field
• Have minimum one (1) to two (2) year experience in a customer service role
• Certification/Degree/Diploma in Dispatcher program a asset
• Experience using and monitoring CCTV a definite asset
• Experience using reporting software and security applications a definite asset
• Experience and knowledge of and working with OH&S and Safety programs
• Have a current and valid Alberta security license, OR the ability to obtain one within ninety (90) days
• Recent and relevant experience handling and working in emergency, stressful situations
• Superior ability to multi-task, critical thinker, work independently, and problem solving skills
• Excellent interpersonal, professional and communication skills
• Outstanding organizational, time management, and customer service skills

Diversity and Culture

Guardium Security Services Ltd. is proud to be a equal, diverse and inclusive company in today’s modern age. Our commitment to fostering a culture of diversity, inclusion, respect, and accommodation amongst our team of employees is just part of what we offer to aspiring individuals. Along with a wealth of job and training opportunities for those looking to gain experience and develop their professional skills in an ever growing field!

VALUES * INTEGRITY * VIGILANCE * SAFETY

Benefits: Available after 3 month probation

Flexible language requirement:

• English (level IV min) mandatory
• French not required

Schedule:

• 8 – 12 hour shifts
• Monday to Friday – Night shift
• Weekends
• Saturday/Sunday – Day and Night shifts

Education:

• High school graduation (grade 12)
• Secondary School (preferred)

Licence/Certification:

• Security Guard Licence (ability to acquire if not already certified)

Work Location: In person – Edmonton Dispatch office

Licence/Certification:

• Alberta Security Licence (required)

Work Location: In person

Job Type: Full-time

Pay: $17.50-$19.50 per hour

Expected hours: 40 per week

Experience:

• Security Dispatcher: 1 year (required)

Licence/Certification:

• Alberta Security Licence (required)

Work Location: In person

Job Type: Full-time

Pay: $17.50-$19.50 per hour

Experience:

• Security Dispatcher : 1 year (required)

Licence/Certification:

• Alberta Security Licence (required)

Work Location: In person