Director of Operations Restaurant jobs in New Westminster, BC

We are seeking an experienced Director of Operations to join our leadership team and provide strategic and operational oversight across the Firm. Reporting to the Managing Partner and working closely with the Executive Committee, the Director of Operations will oversee key administrative functions, including human resources, marketing and business development, office services, facilities, operational planning. The Director of Operations is responsible for operational budgeting and financial management in collaboration with the Accounting Manager. The successful candidate will be a collaborative, practical leader who can balance day-to-day operational requirements with the Firm’s longer-term priorities.

Key Responsibilities

• Develop and implement the Firm’s operational strategy in collaboration with the Executive Committee, partners, and management team.
• Lead the Human Resources function, including recruitment, employee relations, performance management, compensation and benefits, policies, engagement, retention, and workforce planning.
• Prepare, manage, and monitor the Firm’s annual operating budget, including HR, payroll and benefits, marketing, office services, facilities, and other operational expenditures.
• Provide operational, staffing, financial, and organizational advice and reporting to Firm leadership.
• Oversee associate compensation administration, performance tracking, professional dues, memberships, and related matters.
• Manage the Firm’s lawyer and student recruitment and articling programs, including recruitment cycles, Law Society requirements, onboarding, mentor assignments, and student development.
• Provide leadership and oversight of the Firm’s marketing and business development activities, including campaigns, events, sponsorships, communications, and related initiatives.
• Oversee office services and facilities, including workplace planning, office allocation, service delivery, security, vendors, and facilities projects.
• Manage key vendor relationships, contracts, and service agreements with a focus on service quality and cost-effectiveness.
• Identify and implement process, technology, and operational improvements that enhance efficiency and service delivery.
• Ensure compliance with applicable employment legislation, workplace health and safety requirements, and Firm policies.
• Lead and mentor department managers and administrative staff while fostering a collaborative, accountable, and respectful workplace culture.

Qualifications & Experience

• 5+ years’ experience in a leadership role
• A postsecondary degree or diploma in business, human resources, management, or a related field, or an equivalent combination of education and experience.
• Significant progressive experience in operations, human resources, administration, or professional services management, including senior leadership experience.
• Experience in a law firm or professional services environment is strongly preferred.
• Demonstrated experience managing multiple operational areas, including HR, budgeting, compensation, recruitment, facilities, vendors, and organizational planning.
• Strong knowledge of British Columbia ESA, Human Rights Code and workplace practices.
• Strong financial, analytical, organizational, and problem-solving skills.
• Proven ability to advise senior leadership and handle sensitive and confidential matters with sound judgment and discretion.
• Excellent interpersonal, written, and verbal communication skills.
• CPHR designation is an asset.

The Ideal Candidate

The ideal candidate is a strategic thinker and hands-on operational leader who is comfortable moving between high-level planning and practical problem-solving. They build credibility across all levels of an organization, exercise sound judgment, communicate clearly, and bring a collaborative and solutions-focused approach to managing people, resources, and operational priorities.

What we offer and why it is great to work on our team

• Base salary range $120 - $150K
• A comprehensive benefits package
• Pension plan after 2 years of being on the team
• Mobile device reimbursement
• Paid parking
• Free onsite gym
• Professional development allowance and amazing opportunities for personal growth and development
• A $2,000 annual health spending account
• A generous vacation allotment
• Sick and personal days
• Social events throughout the year
• Various discounts are offered in Central City mall, right below our office
• A supportive team of coworkers to work alongside each day

Pay: $120,000.00-$150,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement

Work Location: In person