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    • 10 to 15 years of retail management experience with a strong knowledge of retail wellness operations, merchandising and employee relations.
    • Proven experience managing multi-site operations (required).
    • Demonstrated ability to build structure, improve performance, and scale operations.
    • Proven management experience in the hospitality industry with a focus on multi-unit restaurant operations.
    • Supervise location managers and restaurant teams,…
    • Ideally 10+ years of operations and/or manufacturing leadership experience, preferably in a food or beverage related industry.
    • Job Types: Full-time, Permanent.
    • The Director will develop and execute operational strategy aligned with organizational goals, lead the operations team, and actively engage in day-to-day…
    • Setting and communicating clear priorities for the operations team.
    • Leading the daily management of the operation to optimize productivity and profitability.
    • Sound experience in the formulation of standard operation procedures.
    • The National Director of Culinary, based in Toronto, leads the culinary vision, standards,…
    • Ensure exceptional service delivery across events, premium dining, and concierge operations.
    • Proven experience leading large-scale hospitality operations and…
    • Extensive Casual Dining restaurant experience in a similar capacity.
    • Fill in where needed to ensure guest service standards and efficient operations.
    • How many years retail management experience do you have ( store experience not restaurant/hospitality ) .
    • The General Manager is responsible to the Board of…
    • Previous experience in the restaurant, point of sale and payment industry is an asset.
    • Définir une vision claire pour la stratégie à long terme en lien avec les…
    • This is a hands-on leadership role focused exclusively on hotel operations.
    • Oversee all day-to-day hotel operations, including front desk and guest services.
  • View similar jobs with this employer
    • How many years retail management experience do you have ( store experience not restaurant/hospitality ) .
    • The General Manager is responsible to the Board of…
  • View similar jobs with this employer
    • How many years retail management experience do you have ( store experience not restaurant/hospitality ) .
    • The General Manager is responsible to the Board of…
    • Superviser et harmoniser les processus opérationnels dans nos restaurants multi-sites;
    • Veiller au respect des procédures et standards de la chaîne;
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Job Post Details

Regional Director, Choices Markets - job post

CHOICES MARKETS
3.4 out of 5 stars
Surrey, BC V4N 4H1•Hybrid work
Full-time

Job details

Job type

  • Full-time

Location

Surrey, BC V4N 4H1•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Employee assistance program
  • Store discount
  • Extended health care

Full job description

Choices Markets, a division of the Pattison Food Group, is Western Canada’s largest retailer of natural and organic food. We are a 100% locally owned Canadian company with 11 retail locations in British Columbia, offering a choice for something better!

Reporting to the Vice President, Health and Wellness, the Regional Director, Choices Markets drives retail performance across all locations, ensuring strong financial results, operational excellence, and a consistent customer experience. This role leads and develops store teams, aligns strategy with execution, and partners cross-functionally to optimize performance, strengthen talent, and support growth.

We are seeking someone who will

· Lead store teams with a hands-on, collaborative approach, delivering exceptional service and supporting customers in their health and wellness journey.

· Ensure a consistent, high-quality customer experience through strong operational execution, maintaining accountability for store standards, service levels, and brand alignment.

· Communicate key messages and programs to store leaders, ensuring alignment and accountability at all levels.

· Act as a coach, mentor, and resource to store leaders to achieve targeted performance.

· Own overall retail performance, including sales, margin, labour, and controllable costs.

· Establish annual operating plans, targets, and KPIs aligned with company goals.

· Monitor performance trends across locations, identifying risks and opportunities, ensuring accountability, and driving data-informed actions to optimize profitability and outcomes.

· Lead the development of annual budgets and quarterly targets.

· Provide strategic direction across financials, merchandising, inventory, and operational priorities.

· Partner with HR to drive recruitment, training, retention, and leadership development, fostering an engaging workplace measured by team member surveys.

· Support the development of a strong talent pipeline aligned with succession planning.

· Approve retail leadership promotions and transfers, providing recommendations for store leadership roles.

· Partner with the merchandising team to align plans with operational priorities and maintain strong cross-functional relationships across the organization.

· Oversee inventory performance, including shrink, spillage, aging, and in-stock levels, while monitoring loss prevention, discounting, and cost control to ensure efficiency.

· Develop community support strategies and inspire store leaders to build local partnerships and initiatives.

· Leverage community, competitor, and industry insights to coach store leaders on growth strategies and drive continuous improvement, including the use of technology to enhance efficiency.

· Support strategic capital planning, including renovations, store development, and operational readiness initiatives.

· Ensure compliance with health, safety, labour, and regulatory requirements.

The ideal person will have:

· 10 to 15 years of retail management experience with a strong knowledge of retail wellness operations, merchandising and employee relations.

· A minimum of 5 years in a senior leadership role.

· A university degree in Business or Commerce, or an equivalent combination of education and experience.

· Proven success leading multi-location retail performance and delivering strong financial and operational results.

· Experience leading operational strategy and driving business performance.

· Proficiency with the Microsoft Office suite.

· A valid driver’s licence and the ability to travel frequently to stores within the banner.

What you will bring:

· A motivating, people-focused leadership style that fosters a positive and productive work environment, with a genuine passion for organic food and promoting health and wellness.

· Exceptional communication skills, with the ability to set direction, build alignment, and develop high-performing teams.

· Strong business and financial acumen, with an analytical, results-driven approach to problem-solving and decision-making; able to interpret financial information, identify behaviors that impact performance, and drive profitability.

· Proven ability to influence and build effective relationships across all levels of the organization, with strong interpersonal skills and experience leading through change using sound change management principles.

· An innovative, goal-oriented self-starter who challenges the status quo, drives continuous improvement, and is committed to ongoing learning and development.

Please apply promptly as applications will be evaluated as they are received.

Job Type: Full-time

Benefits:

  • Employee assistance program
  • Extended health care
  • Paid time off
  • Store discount

Experience:

  • Retail management: 10 years (preferred)

Work Location: Hybrid remote in Surrey, BC V4N 4H1

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