Director of Medical Services jobs

Alta Care Resources is looking for an experienced and compassionate Clinical Director to help lead and strengthen ACR’s Clinical Practice. This is an opportunity for a clinical leader who is passionate about safe, ethical, trauma-informed, and person-centered care, and who can support teams in delivering consistent, high-quality clinical services to children, youth, adults, and families with diverse and complex needs.

The successful candidate will bring strong clinical judgement, leadership experience, and the ability to build practical systems for clinical supervision, quality assurance, documentation, risk management, and service coordination. Working closely with senior leadership and program teams, the Clinical Director will help ensure clinical support is responsive, accountable, and well-integrated across ACR’s residential and community-based programs.

About Alta Care Resources

Alta Care Resources is a community-based organization providing residential and community support to children, youth, adults, and families with diverse and complex needs. Our work is grounded in safe, ethical, trauma-informed, and person-centered practice, with a focus on providing high-quality supports that promotes stability, dignity, connection, and well-being. The Clinical Director will play a key leadership role in strengthening ACR’s clinical practice, supporting frontline and leadership teams, and ensuring clinical services are responsive, accountable, and aligned with the needs of the individuals and families we serve.

Key Responsibilities

• Provide leadership and direction for ACR’s Clinical Practice, including clinical standards, service models, procedures, and expectations.
• Maintain an individual clinical caseload and provide direct counselling and therapeutic services, completing the clinical service hours established by ACR while balancing leadership and supervisory responsibilities.
• Oversee clinical assessment, consultation, treatment planning, therapeutic services, clinical case formulation, and clinical support for individuals with complex needs.
• Develop and monitor referral, intake, service coordination, case transition, and external referral processes.
• Provide or arrange appropriate clinical supervision, consultation, case review, and professional support for clinical practitioners.
• Establish and monitor standards for assessment, treatment planning, documentation, clinical intervention, progress review, and discharge or transition planning.
• Support clinical governance, ethical practice, professional accountability, informed consent, confidentiality, privacy, and professional boundaries.
• Identify, assess, document, communicate, and respond to clinical risk in collaboration with program leadership and senior leadership.
• Develop quality assurance processes, monitor clinical outcomes, conduct or oversee file audits, and support continuous improvement.
• Lead the development and review of clinical policies, procedures, protocols, tools, and documentation standards.
• Support recruitment, onboarding, performance expectations, and ongoing development of Clinical Practice team members.
• Promote effective collaboration between clinicians, program teams, families, external professionals, and organizational leadership.

Qualifications

• Master's degree in social work, Psychology, Counselling Psychology, Clinical Psychology, or another appropriate clinical discipline is strongly preferred.
• Current registration and good standing with the College of Alberta Psychologists (CAP).
• Eligibility to provide clinical supervision to other professionals is strongly preferred.
• Minimum of 5 to 7 years of progressive clinical experience.
• Demonstrated experience providing clinical supervision and consultation.
• Experience delivering or overseeing assessment, treatment, counselling, therapeutic, behavioural, or mental health services.
• Experience working with children, youth, adults, and/or families with complex needs.
• Experience in trauma-informed and evidence-informed clinical practice.
• Previous leadership experience within a multidisciplinary clinical environment.
• Experience developing clinical policies, procedures, standards, quality assurance processes, clinical documentation, or file auditing is considered an asset.

Required Certifications and Conditions

• Valid Alberta Driver’s Licence with a clean driving record.
• Ability to travel between ACR locations as required.
• Clear Vulnerable Sector Check and Police Information Check.
• Clear Child Intervention Check.

Core Competencies

• Strong clinical judgement, ethical decision-making, and professional accountability.
• Advanced understanding of trauma-informed, person-centred, culturally responsive, and developmentally appropriate practice.
• Strong clinical supervision, coaching, leadership, and team development skills.
• Ability to manage clinical risk, complex needs, and sensitive information with discretion.
• Strong written documentation, communication, collaboration, and systems-thinking skills.
• Commitment to service quality, measurable outcomes, continuous improvement, and psychologically safe team environments.

Employment Details

• Position type: Full-time leadership position.
• Reports to: Program Director.
• Location: Alberta-based, with travel between ACR locations as required.
• Schedule: Primarily regular business hours, with flexibility required to support clinical, program, and organizational needs.
• Compensation: $110,000–$125,000 annually, commensurate with education, professional registration, clinical leadership experience, and supervisory qualifications.
• Additional requirements: Successful completion of required background checks, valid Alberta Driver’s Licence, and ability to meet applicable employment or contractor-related conditions.

Pay: $110,000.00-$125,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Education:

• Master's Degree (required)

Experience:

• progressive clinical: 5 years (required)

Licence/Certification:

• Class 5 Driver's Licence (required)
• Registration with the College of Alberta Psychologists? (required)

Work Location: In person