Director of Medical Services jobs

Description

This Moment, This Position

• Manage day-to-day program operations by setting priorities, monitoring performance, and implementing improvements to advance program goals and outcomes.
• Lead, mentor, and supervise program staff (e.g., coordinators and contracted service providers), to foster a collaborative, accountable, and high-performing team.
• Develop and implement operational policies, procedures, and quality assurance processes to support excellence and compliance.
• Identify operational risks (daily and ongoing) and implement mitigation strategies to maintain program continuity.
• Ensure effective stewardship of operational resources.
• Provide leadership and support for special projects, committee activities, and organizational initiatives as assigned.
Ensure compliance with organizational policies, funding agreements, privacy legislation, and applicable regulatory standards.

• Ensure assessment processes are delivered with integrity, transparency, and consistency.
• Manage the recruitment, selection, onboarding, orientation, and offboarding of assessors, medical consultants, committee members, and candidates.
• Lead weekly assessment file review processes through active participation in candidate and medical consultant review meetings and collaboration with clinical staff to implement decisions that uphold patient safety.
Manage relationships with partner organizations by ensuring effective communication, the distribution of accurate program information, and the smooth transition and handoff of PACE graduates to appropriate partners.

• Contribute to long-term program strategies aligned with organizational priorities and industry standards.
• Monitor emerging trends, best practices, and innovations in assessment - integrating evidence-informed approaches into program design and delivery.
Recommend program enhancements, expansion opportunities, and policy changes based on outcomes and user feedback.

• Build and maintain collaborative relationships with regulatory authorities, health authorities, and other key partners.
• Participate in the Medical Council of Canada Practice Ready Assessment Working Group.
Organize and facilitate partner, committee, and departmental meetings, including agendas, documentation, and action item tracking.

• Establish and maintain systems for program monitoring, performance measurement, evaluation, and continuous quality improvement.
• Analyze program data and outcomes to assess effectiveness, identify trends, and support evidence-based decisions.
• Track and report on program performance indicators, risks, achievements, and emerging issues.
Prepare reports, recommendations, briefing materials, and presentations for senior leadership, committees, and partners.

• Support consultants and committee meetings with on-demand assessment program data and information to guide file reviews and inform decision-making.
• Support governance processes by preparing reports, maintaining documentation, and ensuring timely communication and decision implementation.
• Collaborate with the CEO, Director of Assessment, and Program Coordinator to draft referral, withdrawal, deferral, and recommendation letters; support the preparation of physician files and briefing committee notes.
Attend committee meetings and assist with defensible decision letters.

• Equity & Inclusion: Embed principles of cultural safety, equity, diversity, inclusion, and accessibility in all facets of the Centre’s operations.
Participate in ongoing education and training initiatives to support these core values.

• Undergraduate degree in Administration, Education, Health Science, Social Sciences, or a related field (or equivalent combination of education and experience).

• Minimum 5 years in program management or administration within a university, government, education, or community health setting.
• Demonstrated experience managing complex programs, projects, or healthcare-related initiatives themed in assessment, program evaluation, testing administration, or quality assurance.
• Experience supervising professional staff and coordinating the work of committees, contractors, and external partners.
• Demonstrated experience providing difficult feedback clearly, respectfully, and compassionately.
• Experience with Risr/Advance, Power BI, iTacit, and/or Kira Talent is an asset.
• Knowledge of assessment methodologies, healthcare workforce initiatives, physician integration programs, or regulatory environments is considered an asset.
• Understanding of confidentiality, privacy, and records management requirements.
• Ability to work effectively in a dynamic, evolving, fast-paced environment, demonstrating adaptability and prioritization while contributing to defensible decision-making.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Excellent interest holder engagement, facilitation, and relationship management skills.
• Strong analytical, resource management, and reporting capabilities.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to balance strategic thinking with operational execution in a fast-paced and evolving environment.
• High degree of accuracy and attention to detail.

The Package

• Paid time off
• Statutory and non-statutory federal and provincial holidays
• Health Benefits, Dental, Vision Care
• Healthy Workplace Allowance
• Pension Plan

Our Process & Application Details

• We closely review all applications and read each cover letter (we promise).
• If you are selected as a top candidate, expect an invitation to chat with a Lead Placemaker from P4G. This is someone who treats the recruitment process non-traditionally. We want to get to know what inspires you.
• Selected candidates will proceed to a virtual interview with the Lead P4G Placemaker and 2-3 organizational representatives.
• Finalists may participate in a second-round interview or skills activity (virtual or in-person).
P4G will check employment references and assist in presenting an offer to the successful candidate.

About P4G