Director of Medical Services jobs

The Treatment Center Manager provides overall leadership and operational oversight of an Indigenous-based, medical clinical detox and wellness program. This role ensures services are delivered in a culturally safe, trauma-informed, and community-driven manner that supports individuals on their healing and recovery journeys.

The Manager leads day-to-day operations within a medical detox environment, integrating Indigenous knowledge, land-based and cultural practices, and evidence-informed approaches to wellness. Working closely with Elders, Knowledge Keepers, staff, and community partners, the Manager ensures compliance with provincial guidelines and funding requirements while upholding Indigenous values and self-determination.

Key Responsibilities

Program & Service Delivery

• Oversee daily operations of the medical clinical detox and treatment program
• Ensure services are culturally safe, trauma-informed, and client-centered
• Integrate Indigenous cultural practices, ceremonies, and teachings into programming
• Ensure appropriate medical detox protocols, safety plans, and client support processes are followed
• Coordinate intake, referrals, and discharge planning with community partners

Staff Leadership & Supervision

• Recruit, supervise, mentor, and support program staff (support workers, counsellors, cultural staff)
• Ensure training in trauma-informed care, harm reduction, crisis response, and cultural safety
• Develop staffing schedules to ensure 24/7 safety and support as required
• Foster a respectful, supportive, and culturally grounded workplace

Client Safety & Risk Management

• Maintain policies and procedures to ensure client safety in a medical detox setting
• Respond to incidents and emergencies in accordance with established protocols
• Ensure accurate documentation, incident reporting, and follow-up
• Maintain clear referral pathways to medical and emergency services

Administration & Compliance

• Ensure compliance with funding agreements, provincial guidelines, and organizational policies
• Oversee program documentation, data collection, and reporting
• Prepare operational reports for leadership, funders, and the Board
• Support quality improvement and program evaluation initiatives

Community & Partnership Engagement

• Build and maintain relationships with First Nations, Métis organizations, and urban Indigenous partners
• Collaborate with health, housing, justice, and social service providers
• Work respectfully with Elders and Knowledge Keepers to guide program development

Values & Cultural Leadership

• Uphold Indigenous teachings, governance principles, and community priorities
• Ensure programming reflects holistic wellness and self-determination
• Model ethical leadership, accountability, and respect

Expected hours: 40.0 per week

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Wellness program

Work Location: In person