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    • Own, nurture and grow the client relationship(s).
    • Successfully manage nuanced communications between associates, senior leaders and clients, while utilizing…
    • Experience in a multi-unit retail or restaurant environment preferred.
    • Reporting to the Chief Operating Officer, the Brand Leader is responsible for championing…
    • Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further.
    • Translating corporate discipline into a fast-paced…
    • We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs.
    • Proven experience leading large, multi-unit or national restaurant operations, ideally 300+ stores.
    • Remote – Ideally Ontario-based | 40–50% Travel.
    • This role requires a strategic leader with a passion for quality service, operational excellence, and a commitment to delivering exceptional dining experiences.
    • · Manage restaurant’s good image and suggest ways to improve it.
    • Your enthusiasm for hospitality and dedication to exceptional customer service will drive the…
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    • Supervise the day-to-day food service operations at STU's George Martin Hall.
    • Support Manager and Executive Chef in supervising food production, waste…
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    • An experienced Hospitality Manager who cultivates valuable leadership skills used to mentor, inspire and motivate employees.
    • We are seeking a dynamic and experienced Head of Kitchen Operations for GoodLife Brands to lead and oversee kitchen systems in our restaurants.
    • 2–3+ years of progressive management experience in a high-volume restaurant, bar, or craft beer-focused hospitality environment (previous AGM or similar…
    • Direct marketing experience within multi-unit restaurant, F&B or hospitality industry is required.
    • The ideal candidate is an experienced restaurant (franchise-…
    • Travailler en étroite collaboration avec l’équipe de direction pour élaborer et déployer les stratégies de ventes du groupe.
    • Type d'emploi : Temps plein.
    • 5–7 years of elevated restaurant management experience, preferably in a full-service or high-volume environment.
    • Designing and executing innovative menus.
    • Maintaining high standards of food quality, presentation and consistency.
    • Competitive salary (based on experience).
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Career Resources:

Regional Director of Operations - Corporate Hospitality
Confidential
Toronto, ON
$125,000–$130,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$125,000–$130,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Mileage reimbursement
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
RRSP match

Full job description

Client Engagement

Own, nurture and grow the client relationship(s)

  • Client Point of Contact
  • Client Engagement Activities
  • QBRs
  • Pattern of Management
  • Guest Journey Mapping
  • Corp Support Services Integration
  • Data Collection & Reporting Standards
  • Escalation Contact

People Management

Prioritize all phases of the employee experience, from recruitment to ongoing coaching and career development, in alignment with company values and culture

  • Candidate Recruitment
  • Candidate Onboarding
  • Candidate Training
  • Performance - 30-60-90
  • Inspire Culture Standards
  • Associate Empowerment
  • R&R
  • Team Performance Measurement
  • Corrective Action
  • Succession Planning
  • One-On-Ones
  • Vacation Tracking & Management

Communications

Successfully manage nuanced communications between associates, senior leaders and clients, while utilizing company and client resources and tools

  • Corporate Communications Knowledge, Sharing & Participation
  • Cultural Communications Knowledge, Sharing & Participation
  • Unit Communications Sharing
  • Inter-Sector Collaboration
  • Corporate Support Integration
  • Innovation & Growth

Contracts

Hold a thorough understanding of the client contracts for your accounts, with a focus on service level agreements and KPIs. Prioritize this knowledge in all that you do, ensuring your units are compliant. Act as company Subject Matter Expert on all contract related discussions

  • Contractual Knowledge & Compliance
  • KPI / SLA Tracking
  • Contract Training
  • Contract Improvements
  • Contract Writing

Financials

With your teams, ensure ultimate financial success of your accounts, adhering to all company requirements and processes related to annual budgeting and ongoing reporting. Be knowledgeable of all reporting tools and systems

  • Financial Understanding
  • Financial Software Knowledge
  • Budgeting Processes
  • Weekly Financial Reporting
  • Proforma Build
  • Unit Financial Processes
  • Product Pricing
  • Client AR
  • Vendor Invoice Tracking
  • Concur (credit card) Reporting

HSQA

Prioritize HSQA within your units and teams and proactively promote and advocate all applicable standards and processes.

  • 24/7 Compliance Training - Monthly
  • Food Recalls
  • AFST Compliance
  • Steritech Audit
  • Safety Walks
  • Incident Reporting

Soft Skills

· Verbal Communication

· Public Speaking

· Delegation

· Client Relations

· Organization Skills

· Time Management

· Problem Solving

· Decision Making

· Emotional Intelligence

· Initiative

· Resourcefulness

· Prioritization

· Leadership / Mentorship

· Timeliness / Deadlines

· Active Listening

· Critical Thinking

· Conflict Resolution

· Crisis Management

Pay: $125,000.00-$130,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • multi-unit management : 2 years (required)
  • Hospitality : 10 years (preferred)

Location:

  • Toronto, ON (preferred)

Work Location: In person

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