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Career Resources:

Case Processing Assistant
Ministry of Labour, Immigration, Training and Skills Development
505 University Avenue, Toronto, ON
$28.14–$32.82 an hour
Temporary
Apply on company site

Job details

$28.14–$32.82 an hour
Temporary
505 University Avenue, Toronto, ON

Full job description

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Apply By: Monday, October 26, 2026 11:59 pm EDT

Case Processing Assistant

Job ID:
249954
Posting status:
Open
Organization:
Ministry of Labour, Immigration, Training and Skills Development
Division:
Ontario Labour Relations Board
City:
Toronto
Position(s) language:
English
Job term:
1 Temporary - 12 months with possibility of extension
Job code:
09OAD - Office Administration 09
Salary:
$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Do you have excellent analytical, time management and organizational skills to perform case processing duties in a procedurally detailed legal environment? If this sounds like you, then please consider this exciting opportunity with the Ontario Labour Relations Board.

Learn more about the Ontario Labour Relations Board

About the job

In this challenging position you will:
  • enter, update and track information
  • organize and maintain electronic files and database systems
  • process a variety of applications under various statutes
  • produce a variety of correspondence and answer queries about case files
  • coordinate your work with staff and clients to expedite processing
  • ensure legislated time frames and confidentiality are maintained

What you bring to the team



Computer skills:

  • You are proficient with office software (e.g. MS Office applications) and case management systems.

Technical knowledge:

  • You have sound understanding of legal concepts and terminology.
  • You can interpret and apply relevant legislation (e.g. Labour Relations Act, Employment Standards Act, Occupational Health and Safety Act).

Communication and interpersonal skills:

  • You have oral and written communication skills to provide and explain procedures, respond to enquiries, follow up on issues and resolve discrepancies.
  • You can build relationships with clients and staff.

Other essential skills:

  • You are able to efficiently prioritize and manage diverse work in a high-volume and time-sensitive environment.
  • You are detail oriented and able to produce accurate work.
  • You use tact and judgment when dealing with sensitive and confidential information.
  • You can work independently and in a team.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
  • diversity, equity and inclusion initiatives
  • accessibility
  • Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

  • a career that can grow across ministries and job functions
  • flexible learning and developmental opportunities, including education and mentorship programs
  • a comprehensive compensation and benefits package
  • base salary that aligns to market trends with performance-based pay and scheduled salary progression
  • a modern, friendly and accessible physical work environment

Additional information:

Apply by:
Monday, October 26, 2026 11:59 pm EDT
Position details:
  • 1 English Temporary, duration up to 12 months, 505 University Ave, Toronto, Toronto Region
Compensation group:
Ontario Public Service Employees Union
Work hours:
Schedule 3.7
Category:
Administrative and Support Services
Posted on:
Friday, October 9, 2026

Note:

  • T-LB-249954/26

How to apply:

  • You must apply online.
  • Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  • Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  • Read the job description to make sure you understand this job.
  • OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  • If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.



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