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Desktop Support jobs in Ontario

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Able to support a variety of devices at our primary office and remote sites.
    • Conduct research on end-user devices in support of standardization and procurement…
    • Answer client queries and provide basic direction and training on common issues.
    • Previous technical support experience or customer service experience.
    • Experience required with Windows desktop and server operating systems.
    • Configuring and troubleshooting Microsoft server and desktop operating systems.
    • Assist with new customer onboarding, including account setup, user access, unit profile creation, and basic portal configuration.
    • Leadership development programs designed to support career growth and advancement.
    • Employee assistance program for personal and professional support.
    • This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail…
    • Network support: 1 year (preferred).
    • Participate in on-call rotation and support varying shifts.
    • Configure and support local area networks and internet…
    • Role: Provide Level 2 technical support to client users through remote connection and onsite support.
    • Provide executive-level white-glove support after hours to…
    • Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators.
    • Proper work desk and chair.
    • Familiarity with desktop support tasks.
    • How many years of experience do you have in software support, technical support, help desk support, or computer…
    • Provide 1st/2nd level Help Desk support and basic Level 3 support.
    • Maintain and support company’s existing IT network infrastructure & phone system.
    • VoIP phone system administration (setup, troubleshooting, management).
    • Provide on-site and remote technical support directly to clients across the region.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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