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Desktop Support jobs in Ontario

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Educate customers on self-service tools and basic troubleshooting.
    • In this role, you’ll support customers by phone and email, troubleshoot technical issues, and…
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • A basic understanding of SIP / VoIP networking and QoS for voice traffic;
    • Proven experience in the design, implementation and support/maintenance of network and…
    • Escalate incident tickets to Level 2 support where appropriate.
    • Contribute to datacenter systems architecture and ensure 1st level of support.

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    • Answer client queries and provide basic direction and training on common issues.
    • Previous technical support experience or customer service experience.
    • In this role you will refurbish and optimize used assets.
    • Participate in onsite pickups and deliveries.
    • Inspect and audit computers and categorize appropriately…
    • This hands-on role combines field service, technical troubleshooting, client training, and remote support to keep our clients’ operations running smoothly.
    • Hands-on experience and techniques to support remote and mobile workforce, and remote.
    • The Technology Coordinator will implement and organize Move, Change and…
    • Experience operating HP, Epson, Mimaki, Roland wide format printers, laminators, mounting tables, and cutting equipment like Colex, Summa, Kongsberg, Zund,…
    • Provide tech support and advice as a member on our customer care team.
    • A secondary diploma and related experience.
    • Ability to lift/carry 80-100lbs.
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    • The ideal candidate will have a proven track record of successful MSP system administration and project delivery in a fast-paced environment and be able to work…
    • Experience with remote monitoring and management (RMM) and ticketing systems.
    • IT support: 5 years (required).
    • Log at least 7 hours of productive time daily on…
    • End-to-end desktop/laptop support including hardware, software, OS, and peripherals.
    • Shell scripting (Bash) and basic automation experience.
    • Provide basic technology support, including setup of laptops, desktops, monitors, docking stations, printers, and scanners.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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