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Desktop Support jobs in Ontario

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance.
    • Training on Tiers 1, 2 and 3 provided.
    • Answer client queries and provide basic direction and training on common issues.
    • Previous technical support experience or customer service experience.
    • Deliver software support, including installation, configuration, updates, and basic troubleshooting.
    • Knowledge of basic programming (e.g., G-code, PLC, or…
    • Setup, configure and install new workstations, servers, and other equipment (i.e. barcode scanners, receipt printers, etc.).
    • Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators.
    • Proper work desk and chair.
    • Able to support a variety of devices at our primary office and remote sites.
    • Conduct research on end-user devices in support of standardization and procurement…
    • The Health Physics Product Documentation/Technical Support Specialist is responsible for development and updates to new and existing the technical documentation…
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • The ideal candidate will have a proven track record of successful MSP system administration and project delivery in a fast-paced environment and be able to work…
    • Employee will be responsible for remote support of various customer sites and networks.
    • I understand that this is NOT a remote position and requires me to be…
    • Provide technical support to customers, site operators, and field technicians via phone, email, and ticketing systems.
    • Job Types: Full-time, Permanent.
    • This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail…
  • View similar jobs with this employer
    • This role is located in our Kenora, ON Wood Products Manufacturing Facility, and is responsible for deployment, maintenance, and technical support of desktops,…
    • Custom Application Support: Provide Tier 2/3 support for proprietary business applications, diagnosing workflow issues, resolving bugs, and escalating to…
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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