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    • Including but not limited to: computer hardware, laptops, desktops, mobile devices, printers, plotters, peripherals, Microsoft 365 applications, Microsoft Teams…
    • Employee will be responsible for remote support of various customer sites and networks.
    • I understand that this is NOT a remote position and requires me to be…
    • Support backups and basic cybersecurity practices.
    • IT support requests are resolved quickly and reliably.
    • Provide on-site, hands-on user support.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Experience required with Windows desktop and server operating systems.
    • Configuring and troubleshooting Microsoft server and desktop operating systems.
    • Because of the increase in demand for our services, we are looking to grow our Print division with the addition of a full time technician in production printers…
    • Leadership development programs designed to support career growth and advancement.
    • Employee assistance program for personal and professional support.
    • Experience operating HP, Epson, Mimaki, Roland wide format printers, laminators, mounting tables, and cutting equipment like Colex, Summa, Kongsberg, Zund,…
    • Ability to integrate with a team, yet work independently to resolve technical problems.
    • Clearly document problem resolution thoroughly in support tools for…
    • This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail…
    • Able to support a variety of devices at our primary office and remote sites.
    • Conduct research on end-user devices in support of standardization and procurement…
    • Network support: 1 year (preferred).
    • Participate in on-call rotation and support varying shifts.
    • Configure and support local area networks and internet…
    • Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment).
    • This position will be the first line of support for all incoming technical support tickets and phone calls.
    • Act as internal contact to IT department, ensuring…
    • 4+ years of experience in IT support, service desk, or desktop support roles.
    • Configure, deploy, and support laptops, mobile devices, peripherals, and…
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desktop support technician
it support
service desk
it support technician
help desk support
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Career Resources:

IT Support Analyst II
Discovery Mining Ltd.
South Porcupine, ON
$87,000–$90,000 a year
Permanent, Full-time
Apply on company site

Job details

$87,000–$90,000 a year
Vision care, Dental care, Life insurance, Disability insurance, Company pension, Extended health care
Permanent, Full-time
Weekends as needed
South Porcupine, ON

Full job description

Position Purpose Summary

The IT Support Analyst II is responsible for providing technical support and troubleshooting services to employees across mine sites and administration offices. The role supports the operation and maintenance of end-user computing devices, software, business applications, network connectivity, and IT infrastructure in both office and operational environments. The incumbent works closely with internal stakeholders and external vendors to ensure reliable technology services that support business operations.

NOC 22221

Responsibilities

  • Troubleshoot and resolve technical issues over a wide variety of IT technical disciplines in both IT and OT environments. Including but not limited to: computer hardware, laptops, desktops, mobile devices, printers, plotters, peripherals, Microsoft 365 applications, Microsoft Teams, video conferencing systems, and other business technologies;
  • Provide technical guidance and support to users via telephone, email, chat, in-person, while maintaining a high level of customer service;
  • Diagnose, reproduce, investigate, and resolve hardware, software, and connectivity issues using technical knowledge and documentation, knowledge bases, and vendor resources;
  • Escalate complex or unresolved technical issues to senior technical resources or specialized support teams as required;
  • Provide guidance and training to end users regarding software applications, systems, hardware operation, and technology best practices;
  • Manage onboarding and offboarding activities, including account provisioning, access management, and deployment of technology equipment;
  • Administer user accounts, permissions, software licensing, and access controls in accordance with company policies;
  • Provide support for business systems, networks, internet services, and remote access technologies;
  • Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions;
  • Create and maintain technical documentation, user guides, and knowledge base articles to support self-service and operational efficiency;
  • Support the deployment, configuration, maintenance, and replacement of computing devices and peripheral equipment;
  • Perform proactive maintenance activities, software installations, upgrades, updates, and mass software deployments;
  • Collaborate with internal IT teams, operational stakeholders, and third-party vendors to implement technology solutions and resolve technical issues;
  • Support technology systems in both office and operational environments, including remote and mining site locations;

Skills, Qualifications and Demonstrated Competencies

  • Diploma or degree in Information Technology, Computer Engineering Technology or Computer Science;
  • Minimum 2 years of experience providing end-user technical support
  • Experience supporting Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and enterprise productivity tools;
  • Experience supporting Active Directory account administration, password management, access controls, and user provisioning;
  • Demonstrated experience troubleshooting hardware, software, network connectivity, DNS, DHCP, VPN, mapped drives, and remote access issues;
  • Experience deploying, configuring, maintaining, and troubleshooting laptops, desktops, monitors, printers, and other end-user technology devices;
  • Minimum certification requirement: CCST IT Support, CompTIA A+, or another recognized IT support certification demonstrating foundational knowledge of technical troubleshooting, hardware, software, operating systems, networking, and end-user support;
  • Experience maintaining technical documentation, knowledge bases, and incident management records;
  • Experience supporting users in a mining, industrial, operational technology (OT), manufacturing, or other field-based operational environment is a strong asset;
  • Strong customer service, communication, analytical, troubleshooting, and problem-solving skills;
  • Ability to travel to operational sites as required;
  • English written and spoken is required.

Compensation and BenefitS

Competitive Total Compensation Package including:

  • Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual care and Employee and Family Assistance Plan;
  • Defined Contribution Pension Plan;
  • Short Term Incentive Plan;
  • Annual salary CAD $87,000 to CAD $90,000 to be reviewed and potentially increased annually;

Workplace Conditions

  • Based in Timmins, Ontario with frequent travel to mine sites, operational facilities, and regional offices.
  • Attention to work issues in the evening or on the weekend required.

Contact Information

Email: info@discoverysilver.com
Phone: 416-613-9415

Pay: $87,000.00-$90,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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