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    • System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing,…
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    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist III provides technical support for commercial and…
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
    • Proven experience utilizing video editing software, digital video production suites, and digital signage deployment solutions.
    • What You Bring to the Team*.
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    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist III provides technical support for commercial and…
    • Deliveries of print related supplies, perform scheduled maintenance, replace toner cartridges, and handle basic connectivity related to printing.
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    • The primary focus of this role involves providing extensive remote IT support to our clients, acting as the escalation point, and meticulously documenting…
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
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    • The primary focus of this role involves providing extensive remote IT support to our clients, acting as the escalation point, and meticulously documenting…
    • Assist with basic infrastructure troubleshooting (DHCP, DNS, VLANs).
    • Act as the first line of defense by identifying, isolating, and reporting potential malware…
    • This includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server…
    • Troubleshoot and repair computer systems, printers, and other devices by removing and replacing faulty components.
    • $47,500.00-$57,500.00 per year.
    • Experience with implementing and support of AWS and/or an Azure environment.
    • Handling level 2-3 support cases, working directly with Imperva customers, partners…
    • You understand least privilege, network segmentation, MFA implementation, endpoint protection strategy, and incident response.
    • Some of that means building new.
    • Manage database operations, including writing basic-to-intermediate SQL queries, supporting data maintenance, and troubleshooting connectivity or query issues.
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Business Systems Administrator
Focus On The Family Canada
·
5.0
19946 80a Avenue, Langley, BC
$65,000–$70,000 a year
Full-time
Apply on company site

Job details

$65,000–$70,000 a year
Paid time off, Employee assistance program, RRSP match, Extended health care
Full-time
19946 80a Avenue, Langley, BC

Full job description

Position: Business Systems Administrator
Department: Information Technology
Term: Permanent, Full Time (40 hours/week)
Reports to: Director of IT
Location: Langley, BC
Salary Range: $65,000 - $70,000 per annum


About Us

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life's challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at www.focusonthefamily.ca


About the Opportunity

The Business Systems Administrator supports the day-to-day health of our core business systems and serves as the link between ministry teams, business operations, technology platforms, and external vendors. As a trusted technical partner, you will translate operational needs into sustainable system solutions that improve organizational effectiveness and support ministry outcomes.


Why Join Us?

  • Be part of a mission-driven team that makes a tangible difference in the lives of families.
  • Work in an organization that prioritizes faith, social responsibility, and holistic family support.
  • Enjoy a collaborative and supportive work environment with opportunities for professional growth.
  • Enjoy generous paid time off and leave to ensure you have time to recharge.
  • Comprehensive extended health benefits to promote physical and mental well-being.
  • Provision of Employee Assistance Program (EAP) including counseling to support mental health.
  • Enjoy staff discounts on all Focus on the Family resources and materials.
  • RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job?

1 Business Systems Administration & Solutions
  • Day-to-day NetSuite administration is managed, including users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.
  • SuiteScript and SuiteFlow solutions are developed, modified, and troubleshot to support routine business needs, while collaborating with the ERP Manager and external developers on larger or more complex builds.
  • Core business systems are simplified, standardized, and maintained through documentation of existing customizations and the adoption of standard platform functionality where appropriate to ensure sustainability, maintainability, and scalability.
  • Sound change-management practices are applied, including sandbox testing, documentation, and controlled deployments using the SuiteCloud Development Framework (SDF) or equivalent methodologies.
  • Responsive end-user support, training, and documentation are provided, ensuring issues are triaged, resolved, or appropriately escalated.

2. Systems Optimization
  • Departmental business processes are evaluated and mapped, with bottlenecks and manual processes identified and practical improvements recommended to enhance efficiency and user experience.
  • Current-state and future-state business processes are documented and translated into functional specifications and solution requirements.
  • A roadmap of system enhancements is maintained and supported in collaboration with the ERP Manager to ensure continuous improvement and alignment with business priorities.
  • System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing, deployment, and post-implementation support

3. Integration and Data Management
  • Integrations between business systems and digital platforms are supported and troubleshot in collaboration with vendors and consultants.
  • Data synchronization processes are tested and validated to ensure accurate information exchange between platforms.
  • Data integrity across connected systems is maintained through proactive monitoring, deduplication, validation, and reconciliation practices.
  • Data governance standards, reporting standards, and system documentation are maintained, including configurations, integrations, and data-flow processes.

4. User Enablement, Adoption and General IT Support
  • Staff are equipped to leverage business systems, reports, processes, and technology tools effectively, ensuring efficient and consistent support of ministry operations.
  • User capability, understanding, and adoption of supported systems, business processes, workflows, reports, and system enhancements are sustained through accessible training, guidance, documentation, and ongoing support.

About You
  • Diploma or degree in Information Technology, Computer Information Systems, Business Technology Management, Business Administration, Computer Science, or related field.
  • 3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands-on configuration. Direct NetSuite administration experience is strongly preferred.
  • Training or certification in business analysis, IT service management (ITIL), Power BI, NetSuite, or CRM administration is an asset.
  • Comfortable with an ERP platform's scripting and workflow tools, able to write and modify scripts for routine needs and to recognize when to escalate complex builds. Hands-on NetSuite scripting with SuiteFlow and SuiteScript 2.x is an asset.
  • Strong data-management discipline, including data hygiene, reconciliation, and an eye for detail and accuracy.
  • Excellent interpersonal skills with the ability to build strong relationships with various levels of leadership to clarify business needs and evaluate alternative businesssolutions.
  • Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e-commerce, or marketing platforms is a strong asset.
  • Strong facilitation skills for discussions, workshops, and meetings, ensuring all voices are heard and insights are effectively captured.
  • Understanding of business systems, reporting, data management, and user adoption.
  • Ability to handle numerous tasks in a fast-moving, rapidly changing environment.
  • You have a growing, personal relationship with Jesus Christ.


Other Requirements

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards.

We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps.

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