Desktop Support jobs in British Columbia
- Simon Fraser UniversitySurrey, BC V3T 0A3
- $4,945.48–$5,599.14 a month
- We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs.
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- Vancouver Airport AuthorityVancouver, BC
- $68,515–$89,549 a year
- We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits,…
Helpdesk Technician
Easily applyBTY CONSULTANCY GROUP INCVancouver, BC V5T 1J4- $60,000–$70,000 a year
- Perform troubleshooting over the phone, email, through remote support software.
- Perform preventative maintenance, including checking and cleaning of…
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- ActivisionVancouver, BC
- $69,450–$137,080 a year
- This includes software and hardware support (install/troubleshooting), imaging PCs along with other surrounding aspects of desktop support.
- TransLinkMetro Vancouver Regional District, BC
- $8,236–$9,896 a month
- Provides service support expertise to BTS staff and promotes the awareness of IT service management processes.
- BCAABurnaby, BC V5G 4T1
- $70,908.36–$88,635.36 a year
- Experience providing desktop support and technical assistance in a corporate environment.
- Provide desktop and workplace technology support for employees across…
- View all BCAA jobs - Burnaby jobs - Technician jobs in Burnaby, BC
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- Canadian Armed ForcesBritish Columbia
- $4,337–$6,413 a month
- Counseling, and relocation support services.
- This position is available full-time or part-time.
- Competitive salary starting from $4,337 - $6,413/month for new…
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- Simon Fraser UniversityBurnaby, BC V5A 1S6
- $4,945.48–$5,599.14 a month
- Weekends as needed +2
- The ideal candidate is detail-oriented and a technically adept professional with strong foundations in networking, troubleshooting, and operational support.
IT Help Desk Support II
Easily applyDelta Intelligent Building Technologies (Canada)...Surrey, BC V3S 1C7- $73,000–$90,000 a year
- Tier 1 and Tier 2 end user support across desktops, laptops, mobile devices, printers, meeting room technology, and core business applications.
- Cisco SystemsVancouver, BC
- $110,100–$177,800 a year
- Full-time
- U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco…
View similar jobs with this employerSenior IT Technician
Easily applyOften replies in 3 daysAlpha StrategyCourtenay, BC- $70,000–$80,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Extended health care
- On-site parking
- The primary focus of this role involves providing extensive remote IT support to our clients, acting as the escalation point, and meticulously documenting…
View similar jobs with this employerSenior IT Technician
Easily applyOften replies in 3 daysAlpha StrategyNanaimo, BC- $70,000–$80,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Extended health care
- On-site parking
- The primary focus of this role involves providing extensive remote IT support to our clients, acting as the escalation point, and meticulously documenting…
- ThalesVancouver, BC V7X 1M5
- $60,692.25–$80,923.00 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Extended health care
- 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
IT Field Technician
Easily applyNewTecnet Canada IncVictoria, BC V8X 1W4- $47,500–$57,500 a year
- Full-time +1
- Monday to Friday +1
- Paid time off
- Vision care
- Dental care
- Extended health care
- On-site parking
- Troubleshoot and repair computer systems, printers, and other devices by removing and replacing faulty components.
- $47,500.00-$57,500.00 per year.
IT Field Technician
Easily applyNewTecnet Canada IncVictoria, BC V8X 1W4- $47,500–$57,500 a year
- Full-time +1
- Monday to Friday +1
- Paid time off
- Vision care
- Dental care
- Extended health care
- On-site parking
- Troubleshoot and repair computer systems, printers, and other devices by removing and replacing faulty components.
- $47,500.00-$57,500.00 per year.
- BC HydroVancouver, BC V6B 5R3
- $95,000–$102,200 a year
- Full-time +1
- Paid vacation
- Ensures development, implementation timing, performance and cost targets are achieved.
- Assistance for large commercial and industrial customers plus technical…
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Service Desk Agent
Service Desk Agent
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Full job description
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About the Role
Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.
Full