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Desktop Support jobs in Alberta

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    • Provide technical support to customers via phone, email, or chat.
    • IT support: 1 year (preferred).
    • Document customer interactions and resolutions in our…
    • Provide user support and basic troubleshooting for hospitality‑related systems, including:
    • Ability to work independently and manage multiple support requests.
    • Support implementation of a ticketing system and service management processes.
    • This role is ideal for someone who enjoys solving technical issues in person,…
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    • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
    • You will be rewarded with generous base pay, vacation…
    • Demonstrated track record of continuous desktop support service and cost improvement and optimisation.
    • The Region Lead provides this support to customers within…
    • 2–5 years of hands-on experience in IT support or a related field.
    • Provide exceptional IT support to Black Duck Software, Inc. employees worldwide, managing…
    • Have experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and Github, and can provide basic…
    • Network-connected devices (printers, scanners, mobile devices).
    • Point-of-sale computers, pin pads, printers, telecom/mobile devices, tablets, scan guns, and…
    • Knowledge of operating systems (Windows 10/11, Ubuntu, MacOS), MS Office application software, local area networks (Ethernet), protocol (TCP/IP), data cabling…
    • Employees for desktop, laptop and/or peripherals.
    • Provide deskside support for calls that cannot be resolved over the telephone or via remote.
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    • Perform basic LAN and internetworking-related activities.
    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs,…
    • Support for laptop, desktops, and printers.
    • Support for laptop, desktops, and printers, Fax Machines, Scanners,.
    • PDA, blackberry support, All Smart phones.
    • You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system.
    • Previous LMS/E-Learning experience.
    • Escalate unclear, high-risk, or production-impacting items before changes are made.
    • The student does not make independent production changes without review or…
    • Hardware and Peripheral Management: This role includes procuring, configuring, and supporting workstations, printers, and other peripherals.
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Job Post Details

Bilingual Technical Support Representative - job post

Seljax
314 McLeod Avenue, Spruce Grove, AB
$50,000–$70,000 a year - Full-time

Job details

Pay

  • $50,000–$70,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

314 McLeod Avenue, Spruce Grove, AB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • On-site parking

Full job description

Bilingual Technical Support Specialist

Seljax requires a Bilingual Technical Support Specialist to join our dynamic and growing company. The primary focus of this position is to manage and resolve customer technical support issues. The Bilingual Technical Support Specialist are accountable for enforcing the highest quality operational standards for customer satisfaction and service quality, and bring expertise in developing customer service policies and procedures to ensure consistent customer service and satisfaction. Included in the position is the opportunity to assist in the maintenance of the internal IT department.

Duties and Responsibility Must have a positive attitude and be a team player. Must be self motivated, organized and a natural problem solver. Must have excellent project management skills.

- Provide technical support to customers via phone, email, or chat
- Troubleshoot software and hardware issues and provide solutions
- Assist customers with network connectivity problems, including VPN setup
- Diagnose and resolve operating system errors and conflicts
- Install, configure, and maintain computer hardware components
- Collaborate with other team members to escalate complex issues when necessary
- Document customer interactions and resolutions in our ticketing system
- Stay up-to-date with the latest technology trends and advancements

Skills and Knowledge 3 years customer service experience in a technical support/troubleshooting environment. Strong computer skills. Exceptional communication, organizational, problem solving and time management skills. Ability to handle a high workload in a fast-paced and challenging environment. A Strong sense of process improvement and a high level of customer focus.

Remuneration To commensurate with experience.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • On-site parking
  • Vision care

Schedule:

  • Monday to Friday

Experience:

  • IT support: 1 year (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)

Work Location: In person

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