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Desktop Support jobs in Alberta

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    • Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices.
    • Tier 2+ support: desktops, servers, networks, cloud.
    • MFA systems and client support.
    • Communicate clearly with clients by phone and in person.
    • Execute and support on-prem to Microsoft 365 email migrations and…
    • Familiarity with ticketing systems and remote support tools.
    • Provide first-line technical support to clients via phone and email for software-related issues.
    • Understanding of basic networking concepts (DNS, DHCP, firewalls).
    • Strong troubleshooting skills and ability to work independently.
    • Provide onsite technical support for desktops, laptops, and peripherals.
    • The ideal candidate has strong technical troubleshooting skills, experience with…
    • Provide user support and basic troubleshooting for hospitality‑related systems, including:
    • Ability to work independently and manage multiple support requests.
    • A 6-week onboarding training and development program along with a 6-month mentoring program for new employees.
    • A high-school diploma is required.
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
    • Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology.
    • MiVoice Border Gateway Installation and support.
    • Mitel MiVoice Business installation and support experience.
    • On call rotation required for afterhours emergency…
    • Manage organizational hardware standards, access policies, and ITSM support processes.
    • This role involves developing and implementing IT policies and procedures…
    • Identify technical risks, dependencies, lifecycle impacts (EOL/EOS), and implementation constraints early in the design phase.
    • Experience supporting distributed users with a mix of remote and occasional on-site support.
    • Administer Bartender label printing software: create and test label…
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
    • IT support: 5 years (required).
    • Must also have separate outside internet connection such as wireless hot-spot through mobile phone or USB device.
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Job Post Details

Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity) - job post

Evolution IT
Calgary, AB T2B 1N8
From $65,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • From $65,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • On call

Location

Calgary, AB T2B 1N8

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Paid vacation
  • Casual dress
  • Extended health care

Full job description

Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)
Calgary, AB |

Office-Based + Client Sites

Evolution IT is a growing Calgary-based Managed IT and Cybersecurity provider supporting businesses throughout Alberta. We help organizations improve productivity, stay secure, and get more value from their technology through responsive support, proactive cybersecurity protection, Microsoft 365, cloud solutions, and emerging AI technologies.

What makes Evolution IT different is our people. We're a collaborative, relationship-focused team that believes great service starts with genuinely caring about our clients and each other. We celebrate curiosity, encourage new ideas, and give team members the opportunity to make a real impact.

Here, you'll work with a wide variety of technologies, industries, and business challenges. You'll gain hands-on experience in cybersecurity, Microsoft 365, Microsoft Copilot, cloud platforms, and modern business technology while working directly with leadership and experienced team members who want to see you succeed.

We're looking for a Tier 2+ IT Technician who takes ownership, enjoys solving complex problems, and is excited by continuous learning. If you're looking for a role where your contributions matter and your career can grow alongside the company, Evolution IT is the place for you!

What You’ll Do

  • Tier 2+ support: desktops, servers, networks, cloud
  • Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices
  • Administer Microsoft 365 (Exchange Online, SharePoint, Teams)
  • Support backups, business continuity, and disaster recovery
  • Configure firewalls, VPNs, and endpoint security tools
  • Provide primarily support from the office, with onsite client visits as needed
  • Maintain clear, up-to-date documentation
  • Participate in after-hours/on-call rotation for monitoring emergency client requests
  • Contribute to projects, process improvements, and team initiatives that help clients and Evolution IT succeed

Why This Role

  • High variety—MSP environment (no repetitive ticket grind)
  • Build and apply real-world cybersecurity skills
  • Direct access to company leadership and experienced mentors
  • Opportunities to grow into senior technical, cybersecurity, or leadership roles
  • Build trusted relationships with clients and become a valued advisor, not just a ticket solver

What You Bring

  • 5+ years IT support experience in an MSP environment managing multiple tenants and customers.
  • 2+ years minimum in a Tier 2+ role.
  • Strong Microsoft stack (Windows Server, M365)
  • Networking fundamentals (TCP/IP, DNS, VPNs, firewalls)
  • Proven troubleshooting skills
  • Experience & a strong interest in cybersecurity
  • Exposure to AI-powered business tools is considered an asset
  • Mac/Linux experience is a bonus

You Are

  • Self-motivated with a strong work ethic, both independently and as part of a great team
  • Accountable and take ownership of issues through to resolution
  • Curious and eager to learn
  • Clear communicator with attention to detail
  • Customer-focused and reliable
  • A team player who enjoys sharing knowledge and helping others succeed

Requirements

  • Valid Class 5 license + reliable vehicle
  • Ability to travel occasionally within Calgary and area
  • Flexibility for occasional after-hours or extended work to support client needs

Compensation & Benefits

  • Competitive salary (based on experience)
  • Health & dental benefits
  • Paid vacation.
  • Training and career development (approved programs)
  • Opportunities for growth into senior/advanced roles
  • Mileage reimbursement for client visits
  • Bonuses / performance incentives
  • Company events

Pay: From $65,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Mileage reimbursement
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • In a short sentance or two please describe your prior Managed Service Provider (MSP) experience.

Licence/Certification:

  • Class 5 Licence (required)

Location:

  • Calgary, AB T2B 1N8 (required)

Work Location: In person

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