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Desktop Support jobs in Alberta

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    • As part of the IT team in Calgary, this individual is responsible for providing remote support to all customers including support through email, support tickets…
    • Understanding of basic networking concepts (DNS, DHCP, firewalls).
    • Strong troubleshooting skills and ability to work independently.
    • Support cybersecurity initiatives through implementation of security controls, vulnerability remediation, backup validation, and adherence to security best…
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    • Respond to incoming IT support requests via phone, email, chat, and ticketing system.
    • Perform maintenance on workstations, printers, and peripherals.
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    • Respond to incoming IT support requests via phone, email, chat, and ticketing system.
    • Perform maintenance on workstations, printers, and peripherals.
    • Advanced Networking and Firewall implementation and troubleshooting.
    • Technician must respond remotely or onsite, track all assigned requests and provide support…
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
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    • Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
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    • Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
    • Ability to work independently and take ownership of assigned systems.
    • Provide Tier 2 and Tier 3 technical support for complex infrastructure issues.
    • Tests and facilitates field implementation of hardware and software.
    • High School diploma or equivalent.
    • Completion of a post-secondary technology diploma in a…
    • Take ownership of Original Equipment Manufacturers (OEM) technical data to ensure effective management and implementation of engine modifications, service…
    • Experience with ConnectWise Manage/Automate and remote support tools.
    • Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), including basic…
    • Responsible for banking system (including ancillary products and systems) and digital banking support as well as identifying, selecting, and deploying the…
    • Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet,…
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Job Post Details

Full Time - Calgary Support Analyst - job post

403Tech
7730 MacLeod Trail SW, Calgary, AB
$40,000–$50,000 a year - Full-time

Job details

Pay

  • $40,000–$50,000 a year

Job type

  • Full-time

Location

7730 MacLeod Trail SW, Calgary, AB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care

Full job description

*Qualified candidates must reside in Calgary

Support analyst

Summary

As part of the IT team in Calgary, this individual is responsible for providing remote support to all customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

  • Provide support to clients via email, support tickets and phone calls on a day to day basis.
  • User Setup and Maintenance in Active Directory and applications
  • Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
  • Provide input and create user documentation
  • Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

  • College diploma or university degree in the field of computer science, information systems, and/or 1 to 3 years equivalent work experience.

Experience

  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

  • Good understanding of the organization’s goals and objectives.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Other

  • May require off hours support

Work Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

  • No

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Application question(s):

  • Why do you want to work with us?
  • What certifications do you possess or working towards in the next 6 months?

Experience:

  • Help desk: 2 years (required)
  • Customer service: 2 years (required)

Language:

  • English (required)

Location:

  • Calgary, AB (required)

Work Location: In person

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