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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • IT support: 2 years (required).
    • General support as required by the IT Manager.
    • Assist users either in person, over the phone or by digital communication to…
    • Provide remote support and on-site support to clients throughout the Okanagan.
    • Strong knowledge of Windows OS (Desktop, Laptops, Servers) experience with Mac OS…
    • Experience with desktop support tasks such as peripheral device setup and user account management.
    • The role involves providing extensive remote and onsite IT…
    • As part of the IT team in Edmonton, this individual is responsible for providing onsite support to all customers including support through email, support…
    • Provide user support and basic troubleshooting for hospitality‑related systems, including:
    • Ability to work independently and manage multiple support requests.
    • Maintaining accurate documentation and support records;
    • Delivering Level 2 technical support to end users;
    • As a member of the IT team, you will provide hands-on…
    • Understanding of basic enterprise networking principles.
    • Functional English (basic verbal or written communication when needed).
    • Experience with remote monitoring and management (RMM) and ticketing systems.
    • IT support: 5 years (required).
    • Log at least 7 hours of productive time daily on…
    • Maintain equipment: laptops, printers (including barcode/label printers), peripherals, images, and drivers.
    • This position combines helpdesk technical support…
    • Provide basic technology support, including setup of laptops, desktops, monitors, docking stations, printers, and scanners.
    • Leadership development programs designed to support career growth and advancement.
    • Employee assistance program for personal and professional support.
    • Configure, maintain, and troubleshoot application software, desktop operating systems, devices, and associated peripherals.
    • 1 - 2 years: Customer Service.
    • Perform system troubleshooting for printers, CPUs, and related hardware components.
    • Ability to work independently with minimal supervision.
    • Knowledge of remote desktop support tools (e.g. TeamViewer, Remote Desktop Protocol).
    • Diagnose and resolve technical issues related to computers, printers,…
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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