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Desktop Support Entry Level jobs

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Taux horaire de 18,00$ plus une prime de 1 $ pour le bilinguisme avec progression salariale basée sur vos heures travaillées cumulées.
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
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    • Minimum 1 year of experience in a help desk, technical support role.
    • Technical or customer support experience in a digital or SaaS environment.
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    • Counseling, and relocation support services.
    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • Provide tech support and advice as a member on our customer care team.
    • Ability to build relationships and work well with all levels in the company.
    • Capture photos and serial numbers to support inventory control and supportability.
    • Entry-level certifications (e.g., CompTIA A+/Network+ or equivalent).
    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • This is an entry-level, full-time position with 37.5 hours per week.
    • Provide after-hours support as required by the supervisor.
    • O Video and Audio Conferencing.
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    • Counseling, and relocation support services.
    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • Provide timely and efficient technical support to clients.
    • Proactively set up appointments with clients for onsite service, training and support.
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Enthusiasm to support and assist our customers.
    • In this role, you will take care of our customers’ service and repair needs.
    • Must be at least 18 years old.
    • Familiarity with remote support tools.
    • Setup and support AV and Video Conferencing systems.
    • 2+ years of experience in a ticket‑based IT support environment.
    • Experience with desktop support tasks such as peripheral device setup and user account management.
    • IT support & MSP: 2 years (required).
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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