Skip to main content
Post your resume and find your next job on Indeed!

Desktop Support Engineer jobs in Toronto, ON

Sort by: -
    • Technical support or field service: 1 year (preferred).
    • The Technical Support Specialist is a hands-on technical support role for building controls.
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Ongoing training and educational support for career development.
    • Help develop, document and maintain LAN-related support processes and procedures.
    • Provide third‑level escalation support for complex end‑user and device issues.
    • Mentor junior engineers and contribute to standards, documentation, and process…
    • This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued…
    • Reporting to the Manager IT Systems, the IT Help Desk Specialist will provide technical support, deliver efficient resolution of IT issues while maintaining…
    • 2 to 5 years of hands-on experience in technical support, pre-sales engineering, field application support, or system integration in the IT storage/networking…
    • Customer support: 1 year (preferred).
    • Proven work experience as a customer service support agent.
    • Provide technical support through in-store visits, email,…
    • Is an asset, able to support system integration troubleshooting.
    • Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support…
  • View similar jobs with this employer
    • Basic Linux server support exposure is an asset.
    • Citrix XenDesktop and NetScaler VPN end-user support.
    • 1-3+ years of experience in Information Technology, IT…
    • At least 2 years of Operation support.
    • Deliver user demonstrations and provide support for video conferencing solutions.
    • Technical Support for JVN Technologies.
    • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.).
    • Assure all other on-site support services and repairs are completed by…
    • Experience in providing technical support for software providers.
    • Document customer inquiries, feature requests, and enhancement ideas to support continuous…
    • Demonstrated experience with providing support for a digital system or website.
    • Ideal Candidate Rate: CAD 35-40/Hr (Depending on the experience).
    • Experience in systems administration, infrastructure support, or a similar IT role.
    • Document technical procedures, configurations, support processes, and system…
Get email updates for the latest Desktop Support Engineer jobs in Toronto, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Tech Support - job post

Canada Controls
1020 Brevik Place, Mississauga, ON L4W 4N7
$80,000–$100,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $80,000–$100,000 a year

Job type

  • Full-time

Location

1020 Brevik Place, Mississauga, ON L4W 4N7

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance

Full job description

Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top manufacturers, Canada Controls’ huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!

Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.

Essential Duties & Responsibilities:

The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escalate to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:

  • Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
  • Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
  • Support customers on other building controller programming and configuration tools we distribute
  • Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
  • Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
  • Bench-test, stage, configure, and commission controllers and gateways before they go out the door
  • Reproduce reported issues in the lab and document root cause and resolution
  • Escalate confirmed product defects to manufacturers and track them through resolution
  • Document solutions in our internal knowledge base so the answer exists the next time
  • Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
  • Assist with customer training sessions, lunch-and-learns, and product demonstrations
  • Occasional travel to customer sites within the region for on-site troubleshooting or startup support
  • Other duties as assigned

***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***

Work Environment & Schedule:

This is a full-time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.

Required Qualifications:

  • Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.
  • General networking fundamentals — TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).
  • Proficient on Windows platforms.
  • Strong verbal and written communication — you can walk a technician through a fix over the phone without losing them.
  • Ability to quickly learn and retain a working knowledge of new software, products and concepts.
  • Valid driver's licence.

Preferred Qualficiations:

  • 1–3 years minimum in technical support, field service, or another customer-facing technical role
  • HVAC Controls or Building Automation Systems experience — installing, commissioning, servicing, or supporting them
  • Working knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeter
  • Niagara Framework experience (Niagara 4 certification a strong asset)
  • Familiarity with building controls protocols — BACnet, LonWorks, Modbus
  • Experience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similar
  • HVAC mechanical background — knowing how an AHU, VAV box, chiller, or boiler actually sequences
  • Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)
  • Building Niagara graphics and dashboards, or setting up trends, histories, and reports
  • Light scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasks
  • Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)
  • Prior experience in controls distribution or as a controls contractor

Compensation & Benefits:

This is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.

Cochrane's Canada Controls division offers competitive benefits packages including health, dental, and vision with Desjardins, long-term disability, life insurance, tuition reimbursement, assistance programs, profit sharing, vacation, and public holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care

Ability to commute/relocate:

  • Mississauga, ON L4W 4N7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience with general networking fundamentals such as TCP/IP, subnetting, and serial-based communications (RS-485/RS-232)?
  • Do you have any working knowledge of low-voltage control wiring such as reading wiring diagrams and submittals, terminations, troubleshooting with multimeters? If so, please explain.
  • Do you have any Niagara Framework experience or are Niagara 4 Certified? If so, please explain.
  • Do you have any experience with Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or other related BAS platforms? If so, please explain.
  • Do you have any experience installing, commissioning, servicing, or supporting HVAC Controls or Building Automation Systems? If so, please explain.

Education:

  • Bachelor's Degree (preferred)

Experience:

  • technical support or field service: 1 year (preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume