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    • Escalate incident tickets to Level 2 support where appropriate.
    • Escalate incident tickets to Level 2 support where appropriate.
    • Cas pratique (si pertinent).
    • Mobile, network printer support and server applications support.
    • Controls, support and maintain Business Continuity Plan (BCP).
    • Experience managing desktop application deployment, software lifecycle management, and endpoint governance processes.
    • Provide rotating after-hours on-call support and weekend coverage as required.
    • Create and track metrics to support problem identification, capacity planning,…
    • Retirement support, including company match and a defined contribution pension plan.
    • Provide third‑level escalation support for complex end‑user and device…
    • Technical support: 3 years (required).
    • Identify support trends and partner with Product & Engineering on long-term solutions.
    • Receive and physically deploy new server hardware in support of infrastructure buildouts and refresh cycles.
    • Competent in scripting and troubleshooting (Bash,…
    • This role is similar in nature to a vCIO-style function, but with a stronger focus on account management, client communication, service alignment, technical…
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Mentor junior team members and support knowledge transfer.
    • Provide L3 escalation support and oversee production/non-production environments.
    • Experience supporting IT Helpdesk / L1-L2 support in a business environment.
    • Maintain and support SFTP servers and secure file transfer processes used for…
    • Fournir un support de niveau escalade au service d’assistance et aux autres départements.
    • Minimum 5 ans d’expérience dans le support d’environnements…
    • Ability to fully troubleshoot and support Microsoft Windows and Mac users.
    • Troubleshoot problems with laptops, desktops and other equipment and perform hardware…
    • May provide 2nd level technical support to other technicians.
    • Actively drives revenue generating opportunities through supply leads, contract sales, network…
    • Maintain and manage a comprehensive inventory of all desktop and cloud (SaaS) applications across the enterprise.
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Job Post Details

OVHcloud logo

DC IT Technician - job post

OVHcloud
3.2 out of 5 stars
Toronto, ON•Hybrid work
Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Shift and schedule

  • Weekends as needed
  • Holidays

Location

Toronto, ON•Hybrid work

Benefits

Pulled from the full job description

  • Employee stock purchase plan
  • Work from home

Full job description

CDI

Toronto, ON, CA, N3E 1A6

Sur site
Sur site

VOTRE MISSION

#Department


Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.


Responsibilities


  • Contribute to datacenter systems architecture and ensure 1st level of support
  • Optimize the racks for new servers
  • Connect power and network cables within server and network racks
  • Wire the incoming cables and network within the racks respecting wiring scheme
  • Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
  • Assemble and install computer hardware (assemble / install / upgrade/ update servers)
  • Adhere to health and safety rules and regulatory requirements
  • Escalate incident tickets to Level 2 support where appropriate
  • Contribute to Datacenter maintenance
  • Complete interventions on the equipment in response to monitoring alerts or customer tickets
  • Upgrade the servers (change obsolete components)
  • Undertake curative maintenance on delivered servers
  • Troubleshoot technical issues using various tools: network, servers
  • Perform regular established maintenance procedures
  • Understand and maintain cabling systems
  • Replace failed networking devices within racks
  • Implement actions to resolve problems related to the server environment
  • Ensure servers are functioning properly via analysis and monitoring
  • For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
  • Manage and resolve system failures quickly
  • Assist team members with other relevant maintenance tasks within the Datacenter
  • Coordinate activity with all 24/7 teams and help improve customer relations
  • Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
  • Help maintain good customer relations and customer satisfaction on a daily basis
  • Ensure information is shared between maintenance agents and provide reports to the Team Leader
  • Respect the schedule and targets set by the Team Leader

x

Skills

Technical skills

  • A keen interest in IT and computer hardware products/components
  • Advanced understanding of general maintenance procedures and techniques
  • Basic knowledge of computer networking
  • Physically capable and available to work weekends, public holidays, and evenings
  • Effective problem-solving abilities
  • Fluency in English

Softskills

  • A team player with excellent communications skills
  • Customer centric oriented
  • Attention to detail and a solution oriented approach
  • Positive and proactive mindset
  • Organizational skills
  • Background
  • Post-secondary or equivalent qualification in electronics / IT / Maintenance
  • A minimum of 2 years’ experience in a similar role
  • Experience of building and maintaining computers

NOTRE PARCOURS DE RECRUTEMENT

1. Échange avec notre Talent Acquisition Specialist: Ariane
2. Entretien avec le Manager: David

3. Cas pratique (si pertinent)
4. Rencontre avec un pair, un membre de l'équipe ou de la direction
5. Débriefing ensemble

NOS AVANTAGES ET BÉNÉFICES

✔︎ Une politique de télétravail hybride
✔︎ Un plan d'actionnariat salarié
✔︎ Un programme de reconnaissance de l'ancienneté
✔︎ Des subventions vacances et sport
✔︎ Berceau et crèche d'entreprise (selon site)

Mais aussi :
✔︎ Des équipes multiculturelles
✔︎ Des locaux bien équipés
✔︎ Une plateforme de formation et de certification en ligne
✔︎ Une offre d'accompagnement médical et social digitalisée pour vous et votre famille

REJOINDRE L’AVENTURE OVHCLOUD

OVHcloud valorise la diversité des personnes qu’elle embauche et accompagne.
La diversité pour nous, c’est favoriser un milieu de travail où les différences individuelles sont reconnues, appréciées et respectées de façon à développer le plein potentiel et les forces de chacune et chacun.
Soyez libre d’être vous-même !

L'IA DANS L'ADN

L'intelligence artificielle réinvente nos métiers au quotidien.
Rejoignez-nous pour explorer ses immenses possibilités et coconstruire l'avenir !

LE DÉVELOPPEMENT DURABLE CHEZ OVHCLOUD, UN ENGAGEMENT PROFOND


Vous voulez contribuer à des projets uniques pour construire ensemble le cloud libre ? Allons-y ! Chez OVHcloud, nous sommes animés par la même volonté, celle de construire l’avenir ensemble pour défendre la liberté d’innover. Découvrez l'acteur majeur du cloud libre et responsable


#Department


Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.


Responsibilities


  • Contribute to datacenter systems architecture and ensure 1st level of support
  • Optimize the racks for new servers
  • Connect power and network cables within server and network racks
  • Wire the incoming cables and network within the racks respecting wiring scheme
  • Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
  • Assemble and install computer hardware (assemble / install / upgrade/ update servers)
  • Adhere to health and safety rules and regulatory requirements
  • Escalate incident tickets to Level 2 support where appropriate
  • Contribute to Datacenter maintenance
  • Complete interventions on the equipment in response to monitoring alerts or customer tickets
  • Upgrade the servers (change obsolete components)
  • Undertake curative maintenance on delivered servers
  • Troubleshoot technical issues using various tools: network, servers
  • Perform regular established maintenance procedures
  • Understand and maintain cabling systems
  • Replace failed networking devices within racks
  • Implement actions to resolve problems related to the server environment
  • Ensure servers are functioning properly via analysis and monitoring
  • For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
  • Manage and resolve system failures quickly
  • Assist team members with other relevant maintenance tasks within the Datacenter
  • Coordinate activity with all 24/7 teams and help improve customer relations
  • Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
  • Help maintain good customer relations and customer satisfaction on a daily basis
  • Ensure information is shared between maintenance agents and provide reports to the Team Leader
  • Respect the schedule and targets set by the Team Leader

x

Skills

Technical skills

  • A keen interest in IT and computer hardware products/components
  • Advanced understanding of general maintenance procedures and techniques
  • Basic knowledge of computer networking
  • Physically capable and available to work weekends, public holidays, and evenings
  • Effective problem-solving abilities
  • Fluency in English

Softskills

  • A team player with excellent communications skills
  • Customer centric oriented
  • Attention to detail and a solution oriented approach
  • Positive and proactive mindset
  • Organizational skills
  • Background
  • Post-secondary or equivalent qualification in electronics / IT / Maintenance
  • A minimum of 2 years’ experience in a similar role
  • Experience of building and maintaining computers
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