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    • Provide on-site and remote support to a global community, manage requests and incidents using runbooks and standard processes.
    • Salary: 130 to 160K plus bonus.
    • Minimum of 4 years desktop support experience including Windows, Mac.
    • Provide onsite and remote support for computers and mobile devices.
    • This role is primarily onsite and requires someone who can provide deskside support while also assisting with broader IT systems.
    • Apple Certified Support Professional (ACSP) – For macOS support.
    • A demonstrated adaptability and willingness to learn emerging technologies to support a…
    • Works in a team environment to resolve customer problems and supports other members of the Desktop Services department in providing customer support.
    • Working with computer vendor technical support desks and allied services as per the organizational procedures.
    • Minimum 2–3 years of experience in a deskside support, field technician, or on-site IT support role.
    • Provide walk-up, desk-to-desk, and scheduled deskside IT…
    • Manage onsite support tickets and remote technical support.
    • The ideal candidate will have a Diploma or degree in Information Technology or related field and a…
    • This position involves working with other resources and vendors to deliver effective support services.
    • Job duties include utilizing our remote monitoring and…
    • Provide support for telephony and basic infrastructure systems as needed.
    • Provide support for telephony and basic infrastructure systems as needed.
    • Provide end-user support through multiple contact channels including phone, chat, email, and deskside.
    • Create knowledge base articles in support of both…
    • Serve as the first point of contact for employees seeking technical assistance over the phone or email.
    • Setup, configure and maintain corporate equipment (…
    • Respond to and prioritize requests for technical support or assistance.
    • Experience in a technical support role involving client technology is preferred.
    • Previous L2 desktop support experience.
    • Basic networking experience, including cabling and infrastructure support.
    • Ability to travel up to 5% of the time.
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Job Post Details

Sr. Desktop Support Analyst/Powershell Automation Engineer - (Trading Floor/Banking Preferred) - (120-150K) - job post

Career Developers
Montréal, QC
$130,000–$160,000 a year

Job details

Pay

  • $130,000–$160,000 a year

Shift and schedule

  • Weekends as needed
  • On call

Location

Montréal, QC

Full job description

Refer a friend: Referral fee program

Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process.

We are committed to advancing your career and look forward to supporting your professional growth.

-

PLEASE NOTE THE FOLLOWING BEFORE SUBMITTING:
  • ANY CANDIDATE WITH A RESUME THAT IS NOT WRITTEN IN ENGLISH WILL BE AUTOMATICALLY DISQUALIFIED.

Sr. Desktop Support Analyst/Automation Engineer - (Trading Floor/Banking Preferred)
Location: Montreal, CA (on-site four days a week)
Salary: 130 to 160K plus bonus.

Must have the following to be considered: BS Degree, Trading floor experience is highly preferred - Powershell Automation is a must. Should have strong Windows 11, Office 365. Azure, Active Directory and Group Policy, Bloomberg, Fix Protocol, software deployment, hardware troubleshooting, remote access, and strong customer support.

Overview
My growing client is hiring a Desktop Support Analyst/Powershell Automation Engineer to support a global user base with Windows workstations, Office apps, remote access, and hardware issues. The role includes 24 by 5 coverage with rotational weekend on call, ticket and incident handling, and a close partnership with Level 2 and Level 3 teams. You will automate common tasks and use monitoring tools to resolve alerts and improve service.

Key responsibilities:
  • Provide on-site and remote support to a global community, manage requests and incidents using runbooks and standard processes.
  • Partner with Level 2 and Level 3 and external vendors on complex issues.
  • Monitor and resolve service alerts, automate repeatable tasks, and collaborate on strategic solutions.
  • Participate in rotational weekend on-call and handle related duties as assigned.

Requirements
  • Strong experience in Microsoft environments, Windows 10, Windows Server 2012 or newer, Office Suite including Outlook, Office 365 and Azure, OneDrive, DLP, SharePoint.
  • Deep knowledge of Active Directory, Group Policy, remote access solutions, and software deployment.
  • Hands-on with desktop hardware install, troubleshooting, and management.
  • PowerShell and Python, networking fundamentals, Linux exposure.
  • Relentless customer service and follow through on tickets with minimal supervision.
  • Strong analytical and communication skills, effective team collaboration, and comfort with fast-paced, deadline-driven work.
    Detail-focused, self-motivated, eager to learn new technologies and solve Client problems.
    Degree in Computer Science, Engineering, or related field, or equivalent experience.

INDH
Desktop support, Powershell, Windows 10, Office 365, Azure, Active Directory, Group Policy, Outlook, Exchange, hardware troubleshooting, incident management, request fulfillment, runbooks, monitoring tools, remote access, VPN, SCCM or software deployment, PowerShell, Python, OneDrive, SharePoint, DLP, ticketing systems, customer service, Manhattan, New York, financial services, enterprise support, Level 2, Level 3, automation, alert management, on call, fast paced environment, problem solving, communication skills, teamwork, Linux, networking, desktop imaging, asset management, user training, endpoint security, MFA, SSO, SLA, ITIL, PowerShell.
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