Deskside Support jobs

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking two Deskside Support Technicians to support a large-scale device migration initiative within an active mine operations environment in Kamloops, BC.

The successful candidates will provide Tier 1/Tier 2 onsite technical support as users and devices are migrated from an existing legacy environment to a new platform/domain. This is a hands-on, high-volume deployment role focused on completing device migrations efficiently while minimizing disruption to business and mine operations.

Shift Length: Approximately 10–12 hours; early morning and evening coverage may be required

Key Responsibilities:

• Perform high-volume migration of end-user devices from the existing environment to the new platform/domain.
• Support the migration and configuration of laptops, handheld devices and other mobile/end-user devices.
• Complete Microsoft Intune enrollment and device configuration activities according to established procedures.
• Validate device connectivity, access, applications and functionality following migration.
• Provide Tier 1 and Tier 2 deskside support to users before, during and immediately following device migration.
• Assist users with login, authentication, connectivity, application access and other common post-migration issues.
• Troubleshoot basic hardware, software and device configuration issues.
• Follow documented migration runbooks, procedures, checklists and deployment instructions.
• Escalate technical issues that fall outside established procedures to the appropriate project or technical support team.
• Track migration progress and accurately document completed devices, issues, exceptions and escalations.
• Support a big-bang deployment approach in which multiple sites may be actively migrating concurrently.
• Work closely with project leads and other deployment resources to maintain migration schedules and minimize operational disruption.
• Provide clear and professional onsite support to end users throughout the transition.

Skills & Qualifications:

• Previous experience providing Tier 1 and/or Tier 2 deskside or end-user computing support.
• Hands-on experience supporting Windows laptops and end-user devices.
• Experience with device deployment, migration, refresh or rollout projects.
• Familiarity with Microsoft Intune, including device enrollment and basic troubleshooting.
• Experience supporting mobile or handheld devices is an asset.
• Strong basic troubleshooting skills across hardware, software, connectivity and user-access issues.
• Ability to follow detailed technical procedures and execute repetitive tasks accurately and consistently.
• Strong customer-service and communication skills when assisting end users.
• Ability to recognize when an issue requires escalation and work effectively with senior technical resources.
• Strong attention to detail and ability to accurately document migration activities.
• Ability to work effectively in a fast-paced, high-volume deployment environment.

Shift & Project Expectations

This project will support active mine operations and will require flexibility in scheduling.

• Multiple shifts will be scheduled to align with mine operating requirements.
• Technicians should be prepared to work approximately 10–12 hour shifts.
• Early morning and/or evening coverage may be required.
• Deployment activities may occur concurrently across multiple sites as part of a big-bang migration approach.
• Candidates must be comfortable performing a high volume of similar migration activities throughout each shift.
• The initial project duration is expected to be approximately two weeks; however, resources should ideally have availability for an extension of up to six or seven weeks depending on migration progress.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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