Dental Administrator jobs in Ottawa, ON

Dental Administrator

Blackburn Shoppes Dental Centre | Ottawa, ON

Job Summary

Blackburn Shoppes Dental Centre is seeking an experienced, organized, and patient-focused Dental Administrator to join our growing team. We are looking for a confident and personable professional with a strong understanding of dental office administration, exceptional communication skills, and a commitment to providing outstanding patient care.

The ideal candidate is experienced in managing a busy dental front desk, coordinating patient schedules, handling insurance and billing inquiries, and supporting the daily operations of a dental practice. We are looking for someone who is proactive, detail-oriented, and enjoys working collaboratively with dentists, hygienists, and the administrative team.

Key Responsibilities

• Welcome patients warmly and provide an exceptional front-desk experience.
• Manage appointment scheduling, confirmations, cancellations, and recalls.
• Coordinate the daily schedules of dentists and hygienists to ensure efficient patient flow.
• Handle patient inquiries by phone, email, and in person in a professional and courteous manner.
• Process dental insurance claims, predeterminations, and treatment estimates.
• Review patient accounts, process payments, and assist with billing inquiries.
• Follow up on outstanding treatment plans and assist with patient retention.
• Support the clinical team with administrative coordination and daily office operations.
• Maintain patient confidentiality and comply with applicable privacy regulations.
• Assist with resolving patient concerns in a professional, empathetic, and timely manner.
• Other admin tasks as delegated.

Qualifications

• Previous experience as a Dental Administrator or Dental Receptionist in a dental practice is required.
• Strong knowledge of dental terminology, procedures, and treatment coordination.
• Experience with dental insurance claims, predeterminations, and billing.
• Familiarity with dental practice management software.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A friendly, professional, and patient-centered approach.
• Ability to work independently while contributing positively to a team.
• Reliability, punctuality, and a strong attention to detail.

What We Offer

• A welcoming and supportive team environment.
• The opportunity to work alongside an experienced dental team.
• A positive workplace that values professionalism, teamwork, and patient care.
• Opportunities for professional growth and development.
• Competitive compensation based on experience and qualifications.

Please submit your resume for consideration. We look forward to meeting you!

Job Type: Part-time
Work Location: In person
Hiring Timeline: 2–4 weeks

Pay: $24.00-$29.00 per hour

Benefits:

• Company events
• Flexible schedule
• Life insurance
• On-site parking

Experience:

• Dental/Medical: 1 year (preferred)

Work Location: In person