Job Summary
We are hiring an experienced Dispatcher / Customer Service Representative to manage cross-border and Western Canada freight operations. This role involves coordinating daily truck movements, communicating with drivers, and providing real-time updates to customers to ensure smooth and efficient load execution. The candidate must have a solid understanding of transportation procedures, load planning, and cross-border documentation.
What you’ll do
- Plan, schedule, and dispatch trucks for Western Canada and U.S. lanes.
- Communicate constantly with drivers, shippers, and customers to manage pickups and deliveries.
- Monitor load status through Transportation Management System (TMS) and update shipment progress.
- Prepare and review cross-border paperwork (ACE, PARS, customs documents).
- Handle customer calls and emails related to load status, issues, and service requests.
- Resolve on-road challenges such as breakdowns, delays, or missed appointments by coordinating alternate solutions.
- Maintain accurate data entry for orders, routes, and communication logs.
- Collaborate with internal operations and fleet teams to optimize routes and utilization.
Qualifications
- Minimum 2 years of dispatching or transportation customer service experience (cross-border preferred).
- Knowledge of Western Canada and U.S. freight lanes.
- Experience using TMS, LoadLink, or other dispatch software.
- Strong multitasking and decision-making skills under time-sensitive conditions.
- Excellent communication and customer-handling skills.
- Diploma or equivalent experience preferred.
- Must be able to work on-site in Mississauga.
Job Types: Full-time, Permanent, Casual
Pay: $45,000.00-$55,000.00 per year
Ability to commute/relocate:
- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Dispatching & Transportation: 2 years (required)
Work Location: In person
