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    • Create on demand work orders for service delivery.
    • The starting salary will be based on the successful candidate’s competencies, including but not limited to…
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    • Proactively make outbound calls to follow up on quotations and identify new sales opportunities.
    • Track and follow up on order status and delivery schedules to…
    • Assists with de-escalating situations and calls in outside resources as needed.
    • The PSS will receive training (harm reduction, psychosocial, EMR, Aboriginal…
    • No phone calls or agencies please.
    • You will be amongst great colleagues, enjoying a relaxed environment that values your contributions.
    • On a typical day you will:
    • What you will need to be successful:
    • Tracking deliveries and effectively communicating the information to the operation team.
    • Be part of a rotating weekend on-call scheduling offering family support services.
    • Working in partnership will guide a holistic approach to both our prevention…
    • Job Responsibilities will include, but not be limited to: *.
    • Change is an ongoing part of this job and will be approached with the support and guidance of…
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    • The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this…
    • Workflow coordinator for Christmas Kettle Workers.
    • Experience working and leading volunteers will be an asset.
    • Reports directly to senior leadership.
    • Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.
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    • We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
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    • Performance will be evaluated against established commercial and service objectives which may include:
    • In addition to salary, the position will be eligible to…
    • Interface with vendors for parts pricing and delivery.
    • You will enjoy a compensation package including salary, health benefit plans and pension.
    • Position will remain open until filled.
    • Any personal information provided will be maintained in confidence.
    • Please note that internal applicants must apply by…
    • Hands-on mentorship from Project Managers and delivery leadership.
    • Help prepare materials and agendas for client meetings and status calls.
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Job Post Details

Service Delivery Coordinator - job post

BGIS
2.9 out of 5 stars
Vancouver, BC
$47,118–$58,897 a year - Full-time
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Job details

Pay

  • $47,118–$58,897 a year

Job type

  • Full-time

Location

Vancouver, BC

Full job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

KEY DUTIES AND RESPONSIBILITIES

Service Delivery

  • Manage work orders to completion in BGIS or client-based web application.
  • Facilitate alignment of client required services with contracts, schedules, and Pos.
  • Schedule access for internal and external service providers with the facility when required.
  • Prepare weekly/monthly summaries of work order performance for internal and external service providers.
  • Follow up with internal and external service providers to ensure all SLA’s are achieved.
  • Create on demand work orders for service delivery.
  • Ensure client required supporting documentation for quote and invoice submissions are provided.
  • Review and submit all estimates to the required approver(s) following client quote process.
  • Review of 3rd party invoices.
  • Support accruals.
  • Submit PO requests.
  • Generate required data for SLA Scorecard.
  • Report Intelex incidents.
  • Submit Comply Works requests.
    • Other duties as assigned.

Innovation

  • Advise management team of issues, concerns or noncompliance to standards.
  • Review internal and external reports and provide operational recommendations.
    • Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

  • Adheres to processes and company standards.
  • Maintain a database of requests to meet reporting and analysis requirements.
    • Report Intelex incidents.

Memorable Customer Experiences

  • Establish and maintains working relationships with Clients and service providers.
    • Review CSAT.

KNOWLEDGE & SKILLS

  • Knowledge of financial management software.
  • High school completion plus a specialized technical or business course.
  • Excellent interpersonal skills.
  • Strong customer-oriented skills.
  • Good communication skills (verbal/written).
  • Ability to multitask.
  • Analytical and problem-solving skills.
  • Ability to work independently.
  • Good computer skills, Maximo and Oracle, an asset.
  • Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

  • N/A

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

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