Delivery Will Call Coordinator $30,000 jobs

JOB POSTING

LINK Program Coordinator

Create Stability. Build Opportunity. Change Lives.

Join Aunt Leah’s Link Housing Program as a Link Program Coordinator and lead a team dedicated to helping young people transition from government care into safe, stable, and independent lives. Former youth in care face disproportionate barriers to housing stability, often navigating limited income, lack of tenancy experience, disrupted support networks, and the impacts of trauma, systemic oppression, and cultural disconnection.

In this leadership role, you will oversee the delivery and continuous development of housing supports that help young people secure and retain housing, prevent eviction, and build the skills and confidence needed for long-term independence. You’ll lead a passionate team, oversee complex government-funded programs, strengthen community and landlord partnerships, and ensure participants receive responsive, trauma-informed, and person-centered support.

If you are an experienced housing or social-service leader who combines strong program management with compassion, sound judgment, and a commitment to empowering marginalized youth, this is an opportunity to lead meaningful change and help ensure that every person impacted by foster care has the opportunity to thrive.

Job Summary: The Program Coordinator leads the LINK Housing Program, ensuring youth receive responsive, trauma-informed housing support and case management. This position supervises a team providing rental assistance, housing navigation, and eviction prevention services; oversees housing subsidies and funding from Reaching Home, BC Housing, and other partners; and builds strong relationships with landlords, funders, and community organizations to expand housing opportunities.

The Program Coordinator is responsible for program development, staff supervision, funding compliance, reporting, evaluation, and continuous improvement, ensuring services effectively support youth in achieving and maintaining long-term housing stability.

Reports To: Director of Housing & Education Programs

Compensation: $65,000–$73,413 per year, commensurate with experience and qualifications

Qualifications:

• Post-secondary education in a related field (Social Work, Child and Youth Care, Psychology, Non-Profit Management, or a relevant discipline) or an equivalent combination of education and experience.
• Minimum 2–3 years of experience in program supervision, development, and implementation.
• Strong background in housing services, working with at-risk youth and families, and advocacy.
• Demonstrated experience supporting marginalized and/or multi-barrier persons.
• Experience managing government-funded programs and ensuring compliance with funding agreements.

Requirements:

• Satisfactory Criminal Record Check (including vulnerable persons) and Local Police Information Check;
• MCFD clearance
• Standard First Aid
• Non-Violent Crisis Intervention (NVCI)
• Agrees to the Society’s Code of Ethics
• Follows Aunt Leah’s Practice Guidelines
• Attends Staff development and participates in training as requested

Assets:

• A valid BC driver’s license
• Access to a vehicle
• Proof of vehicle business liability insurance of $5 million
• Ability to produce a clear driver’s abstract
• Mental Health First Aid
• Applied Suicide Intervention Skills Training (ASIST)
• Motivational Interviewing training
• Food Safe certification

Knowledge, Skills & Abilities (KSA):

• Strong verbal and written communication and stakeholder engagement skills with funders, landlords, community partners, staff, and participants.
• Leadership, team dynamics, strategic planning, decision-making, and conflict-resolution skills.
• Strong interpersonal, teamwork, and cultural competency skills.
• Creative problem-solving, crisis management, and trauma-informed practice.
• Knowledge of Housing First principles, housing legislation, and BC tenancy rules.
• Experience with housing/community engagement and tenancy education.
• Strong analytical, research, data collection, and reporting skills.
• Adaptability and the ability to manage competing priorities independently.
• Strong planning, organization, budgeting, report writing, and computer/technical skills

Key Duties and Responsibilities:

Program & Case Management:

• Oversee participant support plans, referrals, follow-up, and balanced staff caseloads focused on housing stability and transitions from homelessness.
• Manage Reaching Home and BC Housing funding programs, including HPP, CBCHB, and SRSP, ensuring eligibility and appropriate use of supports.
• Provide guidance during emergency and crisis situations and coordinate safety planning.
• Ensure staff follow policies, procedures, documentation, and privacy requirements.
• Oversee weekly drop-in sessions and participant engagement.
• Collaborate with internal programs to support smooth participant transitions.
• Develop and implement policies and practices that support funder compliance and quality service delivery.

Personnel & Supervision:

• Lead, mentor, coach, and motivate team members through regular supervision, professional development, and performance reviews.
• Facilitate team meetings and support effective communication and collaboration.
• Provide guidance to staff during complex or crisis situations.
• Monitor staffing and program needs and provide updates to the Director.

Reporting/Fundraising:

• Complete and oversee monthly, quarterly, and annual funder reporting as required.
• Monitor program targets, participant outcomes, rental subsidies, and activity data.
• Analyze program data and identify trends, service gaps, and opportunities for continuous improvement.
• Ensure program documentation and evaluation processes meet funder and organizational requirements.

Financial Responsibilities:

• Manage funding allocations for Reaching Home, HPP, CBCHB, and SRSP.
• Coordinate financial reconciliation with Finance and Case Management teams.
• Monitor program expenditures and ensure compliance with approved budgets.
• Review staff timekeeping and submit payroll summaries.

Health & Safety:

• Ensure safety protocols are followed for home visits, drop-in services, and appointments.
• Participate as a member of the Occupational Health and Safety Committee.

Communication:

• Facilitate staff and program meetings and participate in funder, sector, and staff development meetings.
• Communicate program events, services, and updates to participants.
• Represent Aunt Leah’s at BC Housing’s Coordinated Access Table and other community tables.
• Maintain strict confidentiality in accordance with organizational policies and applicable legislation.

On Call:

• Serve as On-Call Supervisor as scheduled.

Working Conditions:

• 37.5 hours per week (7.5 hours per day), generally Monday–Friday, 9:00 am–5:00 pm, with flexibility based on operational needs.
• Occasional evening and weekend work may be required.
• Travel to various locations throughout Metro Vancouver.
• Primarily office-based.
• Participation in the on-call roster.
• Some lifting of heavier objects may be required

Living Wage Employer:

As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.

We Offer:

A comprehensive benefits package that includes dental, extended health care including vision care and prescription coverage, RRSP matching, and a generous vacation and personal time package.

To Apply:

To apply, please use the application link provided in this posting. We appreciate all applications; however, only candidates selected for an interview will be contacted.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.

#INDHP