Skip to main content
Post your resume and find your next job on Indeed!

Delivery Engagement Manager jobs

Sort by: -
    • You are responsible for the delivery, health, satisfaction, and long-term value realization of our enterprise clients.
    • View all Medallia jobs - Toronto jobs - Client Services Manager jobs in Toronto, ON
    • Salary Search: Client Services, Engagement Manager salaries in Toronto, ON
    • Lead end-to-end delivery of Guidewire implementation projects within the P&C insurance sector, overseeing large Agile initiatives or managing key workstreams…
    • Strong executive-level consulting and communication skills, with a record of connecting delivery decisions to client business outcomes.
  • View similar jobs with this employer
    • Position Type: Full-Time, Permanent.
    • The Manager of Partner Engagement is responsible for managing the day-to-day relationship of an identified set of partners…
    • Encourage innovative thinking and leverage technology to improve communication effectiveness, scalability, and guest engagement.
    • OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional.
    • At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
    • Monitor delivery performance and financial health.
    • Act as the primary delivery contact for client stakeholders.
    • Life and AD&D Insurance (Company Paid).
    • Use member feedback and engagement data to inform improvements.
    • Lead initiatives that increase member participation, engagement, and use of membership benefits.
    • Sycle is seeking a results-driven Senior Delivery Manager to lead product delivery and technical strategy for one of our strategic enterprise accounts.
    • Monitor key performance indicators and implement corrective actions to address operational issues and improve service delivery.
  • View similar jobs with this employer
    • Ensure program fidelity and integrity across all classroom delivery – including Program Quality systems.
    • Oversee delivery of the In-School Program across the…
    • The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger…
    • Conduct impact and readiness assessments, stakeholder analysis and engagement strategies.
    • Design and deliver communication plans, training programs, and…
    • The successful candidate will play an important role in driving business engagement, recognition and retention while contributing to BBB's broader…
Get e-mail updates for the latest Delivery Engagement Manager jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Client Services, Engagement Manager
Medallia
·
3.3
Toronto, ON
•
Remote
$94,000–$133,000 a year
Full-time
Apply on company site

Job details

$94,000–$133,000 a year
Full-time
Remote in Toronto, ON

Full job description

Overview:
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

About This Role:
At Medallia, the Engagement Manager (EM) is the strategic architect of the customer relationship. You are responsible for the delivery, health, satisfaction, and long-term value realization of our enterprise clients.

The EM partners with the Account Executive (AE) to ensure the overall success of an account. The AEs manage the commercial contract and renewal negotiations while collaborating with the EM on the partnership lifecycle. The EMs ensure that the client’s business goals are met through the Medallia platform, orchestrating a team of Consultants to deliver world-class Experience Management (XM) programs. You are the "Value" lead—making sure the client sees clear ROI every day
Responsibilities:
Program Management:
  • The Quarterback: Lead the internal Medallia account team (Consultants, Insights Analysts, and Support) to ensure high-quality delivery that aligns with the client’s business objectives through a proactive strategic program roadmap.
  • Vision and Strategic Roadmap: Collaborate with our clients to create a vision for their Experience Management programs. Set the vision for the Experience Management programs. Design and execute strategic program roadmaps that drive optimum value and are rooted in a deep understanding of the customer’s corporate and programmatic objectives
  • Client Management: Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
  • Team Management: Develop and manage project plans while driving the internal coordination and execution of tasks across teams
  • Adoption & Health: Proactively monitor account health, platform adoption and user sentiment. Leverage the latest Medallia Experience Cloud tools, features and functionality to meet your customer’s needs.
  • Best Practices: Act as an industry expert, advising clients on how to mine insights and turn customer and employee "signals" into actionable operational changes.
  • Voice of the Customer: Advocate for your clients internally, partnering with Medallia’s Product and Engineering teams to influence our roadmap based on client feedback.

Strategic Partnership & Value Realization:
  • Trusted Advisor: Serve as the primary post-sales strategic lead, building deep relationships with client stakeholders to understand their evolving business needs.
  • The "Value Story": Drive the creation and delivery of Executive Business Reviews that demonstrate clear ROI, platform adoption, and program impact.
  • Commercial Support: Partner closely with the Account Executive (AE) to provide the "health data" and success stories needed to secure renewals and identify expansion opportunities.
Qualifications:
Minimum Qualifications:
  • 3+ years in a high-touch Client Success, Management Consulting, or Account Management role within the SaaS industry
  • Experience leading cross-functional teams to deliver complex, multi-phase enterprise projects
  • Proven track record of owning account renewals and driving business growth.
Preferred Qualifications:
  • Strategic Advisory: Demonstrated focus on the "why" behind product development over the technical "how" of code implementation
  • Influential Leadership: Proven ability to command executive presence and lead technical teams through influence rather than direct reporting authority.
  • Proactive Problem Solving: Ability to approach business challenges, such as shifts in customer NPS, as puzzles to be solved rather than just metrics to report.
  • Communication: Exceptional ability to translate complex technical concepts into clear "business value" for non-technical stakeholders.
  • Industry knowledge: Experience directly working in one of the following industries: Retail, Software, Hospitality, Financial Services, B2B (any industry), and/or Automotive
  • Advanced degree, PMP certification preferred

This posting is for an existing vacancy. Medallia is committed to equal pay and transparency. The annual base salary range for this position is $94,000-$133,000 CAD. This position is commission eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within Canada. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Let Employers Find YouUpload Your Resume