Decision Support jobs in Calgary, AB

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

69,200 - 84,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are currently looking for a Casualty Claims Adjuster II to join our team in the Calgary, Edmonton or Vancouver office.

This is a permanent full-time hybrid position and requires a minimum of 2 days per week working in the office.

Effective January 1, 2027, Alberta is transitioning to a new Care-First auto insurance system. This significant change will introduce a no-fault model, enhanced medical benefits, limitations on the right to sue following an accident, changes to the insurance rating system, and strict rate caps.

During this transition, you will begin your role as a Casualty Claims Adjuster II, managing automobile bodily injury claims and supporting customers through complex and often stressful circumstances. You will be responsible for investigating claims, making evidence-based decisions, managing financial exposures, and delivering timely, fair outcomes.

As part of your career development, you will receive additional training with the potential to transition to the Care First Team in late 2027 or early 2028. In that role, you will continue to use your claims experience while applying a more health- and recovery-focused approach to supporting injured customers.

This opportunity is well suited to an experienced casualty adjuster who is interested in developing expertise in accident benefits, medical terminology, eligibility and entitlement determinations, and customer-centered recovery outcomes.

What you’ll do here:

As a Casualty Claims Adjuster II, you will:

• Investigate automobile bodily injury claims to support prompt, fair resolution.
• Use sound judgment to make independent decisions, assess risk, think critically, and prioritize effectively.
• Review and analyze medical records, police reports, expert reports, and other relevant documentation.
• Represent the company in negotiations and settlements with third parties, claimants, and/or legal counsel.
• Manage claims through the litigation process, where required.
• Maintain complete, accurate, and timely claim file documentation in accordance with company standards, policies, and guidelines.
• Set, review, and manage loss and expense reserves, ensuring accuracy and reserve integrity.
• Evaluate settlement criteria and authorize payments in accordance with policy, legislation, authority levels, and best practices.
• Communicate professionally and empathetically with customers, brokers, service providers, lawyers, healthcare professionals, and other stakeholders.
• Collaborate effectively with Claims Assignment, Collections, Underwriting, Appraisal, Legal, and other internal departments.
• Manage a high-volume workload while maintaining quality, accuracy, service standards, and a sense of urgency.

As you transition to the Care First Team, you will:

• Support injured customers with a health- and recovery-focused approach rather than a purely transactional claims mindset.
• Assess eligibility and entitlement using policy provisions, legislation, medical information, and available evidence.
• Apply analytical and evidence-based decision-making to accident benefits claims.
• Review medical information and use medical terminology to understand a claimant’s injuries, treatment needs, functional limitations, and recovery goals.
• Engage with claimants using active listening, empathy and clear communication.
• Help customers navigate complex and stressful situations while providing timely, respectful, and consistent support.
• Collaborate with healthcare providers, rehabilitation professionals, employers, legal representatives, and other stakeholders involved in the claimant’s recovery.
• Identify opportunities for early intervention and appropriate support while maintaining sound claim and financial management practices.
• Continue developing your technical knowledge through training, coaching, feedback, and ongoing professional development.

What you bring to the table:

• A minimum of two years of experience handling casualty claims, preferably involving automobile bodily injury.
• A CIP designation preferred, or a demonstrated commitment to pursuing one.
• Post-secondary education in a health-related discipline, insurance, business, or a related field is an asset.
• Experience working with medical terminology or in a healthcare, rehabilitation, disability, or medical setting is an asset.
• A customer focused approach, with the ability to communicate with empathy and professionalism in stressful situations.
• Strong written and verbal communication skills, with the ability to explain complex information clearly and professionally.
• Strong investigative, analytical, and critical-thinking skills.
• The ability to make well-reasoned, evidence-based decisions using medical, policy, and other claim-related information.
• Strong negotiation and conflict-resolution skills, with a collaborative approach focused on fair and sustainable outcomes.
• The ability to de-escalate difficult conversations and remain calm, professional, and emotionally aware in stressful situations.
• Strong system navigation skills and the ability to use technology efficiently in a high-volume environment.
• A growth-oriented attitude and openness to coaching, feedback, continued learning, and changing business processes.

Why this opportunity matters:

This role offers the opportunity to build on your casualty claims expertise while developing the skills required for Alberta’s evolving auto insurance environment. You will gain experience supporting customers through the transition to Care First and will be positioned to contribute to a team focused on timely decisions, compassionate service, recovery, and positive customer outcomes.

Please note: Successful candidates will be expected to participate in the training and development required to transition into the Care First Team in late 2027 or early 2028, subject to business and operational requirements.

This job posting will close on Friday September 18th, 2026 at 11:59 pm MST.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.