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Automotive Sales Manager
WEST END NISSAN
·
2.9
18010 Stony Plain Rd NW, Edmonton, AB T5S 1A6
$100,000–$200,000 a year
Full-time
Apply now

Job details

$100,000–$200,000 a year
Paid time off, Vision care, Dental care, Store discount, RRSP match, Company events, On-site parking
Full-time
18010 Stony Plain Rd NW, Edmonton, AB T5S 1A6

Full job description

West End Nissan - Under New Management!

We are seeking an experienced Automotive Sales Manager to lead our sales team through a new chapter of growth. This role is responsible for developing the sales team, training, managing daily dealership operations, driving performance, and ensuring every customer receives a professional, transparent, and exceptional experience.

The successful candidate will be highly organized, energetic, a process-driven leader with previous automotive management experience, strong attention to detail / profitability and the energy and ambition to build a high-performing team.

Key Responsibilities

  • Lead, coach, and motivate the sales team to achieve individual and dealership sales targets.
  • Set clear daily, weekly, and monthly objectives, and monitor progress throughout each sales period.
  • Review sales activity, appointments, follow-ups, lead response times, closing ratios, and other key performance indicators.
  • Identify performance gaps and create practical coaching and improvement plans.
  • Support the team in customer consultations, negotiations, and deal completion when needed.
  • Maintain accountability for sales results while promoting ethical, customer-focused selling practices.

Daily Operations and Process Management

  • Conduct weekly sales meetings and daily check-ins to communicate priorities, review results, and reinforce expectations.
  • Ensure leads, phone calls, internet inquiries, and showroom opportunities are handled promptly and consistently.
  • Monitor CRM usage and ensure customer interactions, follow-ups, and next steps are accurately documented.
  • Oversee the sales process from initial inquiry through delivery, ensuring required steps are completed accurately.
  • Coordinate with finance, service, parts, and other departments to support a smooth customer experience.
  • Maintain a professional, organized, and customer-ready sales environment.

Customer Experience

  • Set the standard for professional, respectful, and transparent customer interactions.
  • Monitor customer feedback and address concerns promptly and constructively.
  • Follow up on customer experiences, unresolved issues, and opportunities to improve satisfaction.
  • Ensure the team communicates clearly, follows through on commitments, and works to exceed customer expectations.

People Development and Accountability

  • Recruit, onboard, train, and develop sales staff in partnership with dealership leadership.
  • Provide regular coaching, feedback, and performance reviews.
  • Establish clear expectations for attendance, professionalism, product knowledge, CRM activity, and customer follow-up.
  • Recognize strong performance and address conduct or performance issues promptly and consistently.
  • Foster a collaborative, accountable, and results-oriented team culture.

Qualifications

  • Previous sales management experience in the automotive industry is required.
  • Proven ability to lead & coach a successful sales team
  • Strong organizational skills and attention to detail
  • Experience using a dealership Dealermine / Auto Vance and sales performance reporting tools not required but preferred
  • Excellent communication, customer service, and problem-solving skills.
  • Energetic, self-motivated, and focused on continuous improvement.
  • A valid driver’s licence and acceptable driving record

What Success Looks Like

Success in this role means consistent progress toward sales goals, reliable execution of dealership processes, accurate reporting and documentation, a well-coached and accountable team, and a positive customer experience that earns trust and encourages repeat business.

If you’re an experienced automotive leader ready to make a meaningful impact, we invite you to apply and help shape the next chapter at West End Nissan.

Pay: $100,000.00-$200,000.00 per year

Benefits:

  • Company events
  • Dental care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Work Location: In person

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