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    • We are looking for a motivated and customer-focused Service BDC Agent to join our Service Business Development Centre (BDC).
    • Job Types: Full-time, Permanent.
    • This role acts as the connection between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into…
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Job Post Details

Service Appointment Coordinator - job post

Harris Auto Group
3.4 out of 5 stars
Nanaimo, BC
$42,500 a year - Permanent, Full-time

Job details

Pay

  • $42,500 a year

Job type

  • Permanent
  • Full-time

Location

Nanaimo, BC

Benefits

Pulled from the full job description

  • Dental care
  • Employee assistance program

Full job description

Service BDC Agent

We are looking for a motivated and customer-focused Service BDC Agent to join our Service Business Development Centre (BDC). This role is responsible for handling inbound and outbound service communications, booking quality appointments, and delivering a professional, high-conversion customer experience.

This is a great opportunity for someone who enjoys customer interaction, performance-based work, and building skills in sales, communication, and service operations.

What You’ll Do

  • Handle inbound service calls, texts, and emails in a timely and professional manner
  • Proactively reach out to customers for appointment setting (overdue maintenance, deferred work, recalls, seasonal campaigns)
  • Book quality service appointments that show up and convert to work completed
  • Confirm upcoming appointments and follow up on missed or cancelled visits
  • Provide a positive, on-brand customer experience
  • Accurately document customer interactions in CRM / DMS
  • Work closely with Service Advisors and Managers to ensure smooth handoff and customer experience
  • Meet or exceed performance targets (answer rate, connect rate, appointments set, show rate, conversion, CSI impact)

What We’re Looking For

  • Experience in a call centre, BDC, dealership, or customer service / sales role is an asset
  • Strong communication skills and confidence on the phone
  • Customer-first mindset with a results-driven attitude
  • Organized, reliable, and comfortable working in a fast-paced environment
  • Tech-comfortable (DealerMine, PBS, Xtime or similar experience is a bonus)
  • Coachable, positive, and motivated to grow

What We Offer

  • Competitive compensation with performance incentives
  • Structured training and clear expectations
  • Supportive team environment
  • Opportunity to grow within Fixed Operations or into leadership roles
  • Stable schedule and consistent workflow

Job Types: Full-time, Permanent

Pay: $42,500.00 per year

Benefits:

  • Dental care
  • Employee assistance program

Work Location: In person

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