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Customer Support jobs in Dundas, ON

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    • Support DICI commitment to excellence in customer service.
    • Investigate and resolve customer inquiries and service requests efficiently.
    • View all Darling Ingredients Inc. jobs - Dundas jobs
    • Salary Search: Customer Service Coordinator salaries
    • See popular questions & answers about Darling Ingredients Inc.
    • Employee assistance program for personal and professional support.
    • 6+ months of customer service or sales experience preferred.
    • Minimum 8 G de mémoire RAM.
    • Providing excellent customer service to clients.
    • This position is for Nights and will also include working weekends.
    • 8-12 hour shifts- weekday/weekend shifts.
    • Assist with administrative tasks to support the office staff.
    • The ideal candidate should have experience working in a medical office setting and possess strong…
    • Manage customer open order reports.
    • Attention to detail with a focus on customer service.
    • Handle routine customer inquiries regarding order status,…
    • Collecting basic customer information for follow-up by our expert team.
    • Valuable experience in customer relations, communication, and teamwork.
    • Promote an exceptional customer experience throughout the leasing journey.
    • Strong knowledge of residential leasing practices and customer service excellence.
    • Share customer feedback and observations to help improve our services and overall customer experience.
    • A friendly, customer-focused approach.
    • Use the Salesforce customer relationship management (CRM) system to manage your lead funnel.
    • Fulltime flexible work schedule; evening and some weekend work are…
    • Document all customer interactions and transactions accurately in the CRM system.
    • Bilingual proficiency may be advantageous, depending on the customer base…
    • A friendly, customer-focused attitude.
    • Represent the company professionally and follow customer service and safety guidelines.
    • A consistent full-time schedule.
    • 1-3 years of experience in sales support, medical office administration, customer service, or retail operations.
    • Provide on-site event support when required.
    • Communicate clearly when something requires escalation or additional support.
    • Have strong attention to detail.
    • Possesses exceptional customer service skills.
    • Provide exceptional customer service to patients, addressing their needs and concerns.
  • View similar jobs with this employer
    • Deliver expert customer experiences…with a smile.
    • Order Management: Review and assist with orders, check part availability, use discretion in communicating…
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Customer Service Coordinator
Darling Ingredients Inc.
·
2.8
Dundas, ON
$45,000–$55,000 a year
Full-time
Apply on company site

Job details

$45,000–$55,000 a year
Tuition reimbursement, Dental care, Life insurance, Employee assistance program
Full-time
Dundas, ON

Full job description

POSITION SUMMARY:

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

KEY RESPONSIBILITIES:

  • Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
  • Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
  • Investigate and resolve customer inquiries and service requests efficiently
  • Analyze customer concerns to determine the most appropriate and effective resolution
  • Support DICI commitment to excellence in customer service
  • Perform administrative duties, including reporting and data entry and review
    • Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:

  • At least 1-year minimum of experience in customer service an asset
  • Strong written and verbal communication skills
  • Previous call center experience preferred
  • Highly self-motivated with a positive attitude
  • Proficiency in Microsoft Office, especially Word and Excel
  • Strong interpersonal and organizational skills
  • Ability to communicate clearly and professionally over the phone
  • Excellent multitasking and time management abilities
  • Ability to troubleshoot in a dynamic and fast-paced environment
  • Ability to de-escalate customer concerns in a tense situation
  • Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
    • Own transportation (no city transportation in the area)

WHAT WE OFFER:

  • Salary range: $45,000 – $55,000 depending on experience
  • Life Insurance, Disability, Employee Assistance Program
  • Flexible Health and Dental Benefit Plan
  • Defined Contribution Pension Plan
  • Educational Assistance Programs and, Scholarship Programs

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