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    • As our Customer Service Representative you will be responsible for signing up new customers, booking installations, answering customer inquiries over the phone…
    • Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured…
    • As a member of the team you will provide essential support to the office, the staff and its clientele.
    • § Assist with reports and filling.
    • Supporting customers with empathy, professionalism, and care.
    • Free employee & family assistance program for legal, financial, and health support.
    • 1+ years of customer service experience.
    • Inbound customer service center experience preferred.
    • Build and strengthen customer relationships by responding to a…
    • We provide our patients with general dentistry, orthodontics, pediatric care under general anesthesia and oral surgery.
    • Managing staff and staff housing,.
    • Nos technologies modernes sont utilisées par plus de 1 000 pharmacies à travers le Québec, qui s'appuient sur nous pour mieux gérer leurs équipes et offrir une…
    • Ability to multitask and support customers throughout their journey.
    • Greet and assist customers with vehicle selection.
    • On-site training from industry leaders.
    • Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured…
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    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during…
    • Duties will include material handling, shipping and receiving, order entry, fulfillment and delivery, compliance with health & safety guidelines, maintaining…
    • A strong customer-service mindset, with the ability to build positive relationships and respond to customer needs professionally.
    • Schedule:* 8-hour shift; schedule may vary based on operational and customer-support requirements.
    • Post-secondary education and at least two years of experience…
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    • Receive payment from the customer and process change.
    • Experience in dealing with problems involving customer service.
    • Passionate about delivering exceptional customer experiences.
    • Create exceptional customer experiences with every conversation.
    • Job Types: Full-time, Permanent.
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Customer Service Representative
MCSnet
·
3.5
St. Paul, AB
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Shift and schedule

Weekends as needed
Evenings as needed
Evening shift

Benefits

Pulled from the full job description
RRSP match
Wellness program
Company events
On-site parking

Full job description

Customer Service Representative

St. Paul, AB

Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity?

We have an opportunity for you!

About Us:

MCSnet is not just about connecting people; it's about empowering communities and driving change.

We're more than just an Internet Service Provider – we're pioneers in connecting the unconnected, innovators in internet technology, and champions of customer satisfaction. Our mission? To deliver lightning-fast, reliable internet to every corner of our community, and beyond!

Are You the Voice Our Customers Need?

Join Our Team as a Customer Service Representative! At MCSnet, we believe every call is an opportunity to brighten someone's day. Do you have a passion for making customers smile?

We're looking for enthusiastic, empathetic, and solution-oriented individuals to join our dynamic customer service team. Be the first point of contact, the helpful voice, and the problem-solver our customers trust. If you're ready to make a real difference, one conversation at a time, we can't wait to hear from you.

Your Role:

As our Customer Service Representative you will be responsible for signing up new customers, booking installations, answering customer inquiries over the phone and in person, creating invoices for charges or credits, calling overdue accounts, maintaining communication with installers and new customers, and maintaining an efficient schedule by prioritizing jobs.

We are seeking a creative mind who is dedicated to lifelong learning. You are a skilled problem-solver with previous experience providing exceptional customer service. To complement this, you will have intermediate level computer knowledge including demonstrated proficiency in Google and internet applications. You will also have well-developed interpersonal skills that enable you to work collaboratively as a team.

Apply Now!

Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.

Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!

This position requires evening and weekend availability.

Job Type: Full-time

Benefits:

  • Company events
  • On-site parking
  • RRSP match
  • Wellness program

Ability to commute/relocate:

  • St. Paul, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Why are you interested in this position?
  • Are you proficient with email, internet browser and web applications?
  • Are you able to provide a clean Criminal Record Check?
  • Are you available to work evening and weekend shifts?

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Sales: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Accounts Receivables: 1 year (preferred)
  • Google Applications: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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