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    • * Very strong in customer service.
    • Customer service: 5 years (required).
    • * At least five years of customer service experience.
    • Respond to and manage support calls.
    • Address and find solutions for customer product issues.
    • Train customers on using FDM4 aligned to their unique needs.
    • Deliver customer service activities, including answering queries, assisting with requests, and analyzing and solving issues while maintaining customer value.
    • Provide support for sales on how to properly use the electronic NCNR.
    • University Education (preferred) and 3-5 years of previous customer service experience in…
    • Processing customer quotes and following up.
    • In this role, you will provide exceptional support to our customers by addressing inquiries, resolving concerns,…
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    • You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
    • Help clients use our banking applications.
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    • Provide excellent customer service to both customers and UniFirst personnel.
    • You will be a key player in delivering outstanding customer service as a liaison…
    • Follow up internally to support timely resolution of customer concerns.
    • Two or more years of customer service, sales support, order entry, or related experience…
    • Provide telephony and omnichannel customer support (voice/chat/email).
    • Take payments and support billing inquiries.
    • Type de poste : Permanent, temps plein.
    • Manage customer interactions from appraisal through repair completion, ensuring excellent customer experience.
    • Customer service: 2 years (preferred).
    • Collaborate with the marketing and operations teams to drive growth and customer satisfaction.
    • Proactively reach out to potential and existing customers via…
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    • Working with our insurance partners to help customers get the best value for their money.
    • Adding value to the customer and identifying opportunities to boost…
    • Communicate a variety of information to the customer.
    • Be an active listener and help resolve customer inquiries.
    • Competitive salary - $22 - $24 / hr.
    • Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
    • Respond promptly and professionally to customer inquiries via…
    • We need a hard working individual(s) who can serve customers, load their products, as well as clean and maintaining the cardlock fuel site.
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Job Post Details

Customer Service Representative/Team Lead - job post

Blue Ridge Water
Fredericton, NB
$19–$21 an hour - Full-time

Job details

Pay

  • $19–$21 an hour

Job type

  • Full-time

Location

Fredericton, NB

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Extended health care
  • On-site parking

Full job description

Job Summary

We are currently seeking an experienced customer service representative to fill the position of Lead Customer Service Representative in Fredericton, New Brunswick.

Job Duties:

* Scheduling deliveries and service calls

* Storefront cashier

* Helping customers over the phone & email

* Effectively communicating with our delivery drivers

* Receiving and entering payments

* Preparing orders

* Inputing invoices

* Taking and relaying phone messages effectively

* Coordinating CSR schedules

* Interviewing new CSR candidates

* Training new CSRs

* Working with office software, POS software and CRM software.

Characteristics:

* Friendly

* Enjoy interacting with people

* Professional

* Accountable/Responsible

* Dependable

* Organized

* Detail orientated

* Multitasking

Required Education, Skills and Qualifications:

* At least five years of customer service experience

* Grade 12 or equivalent

* Detail orientated

* Organized

* Proficient with computers

* Very strong in customer service

* Able to work independently with minimal supervision and with others

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 35 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Application question(s):

  • Are you seeking part-time (20 hours or less) or full-time?

Experience:

  • Sage 50/Quickbooks: 1 year (preferred)
  • customer service: 5 years (required)

Licence/Certification:

  • Canadian passport (required)

Work Location: In person

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