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Customer Support Engineer jobs in Calgary, AB

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    • The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.
    • Supervise other technical support workers in this group.
    • Provide business systems, network and Internet support to users in response to identified difficulties.
    • Identify opportunities to improve support processes and user experience.
    • Serve as an escalation point for junior support team members.
    • Identify opportunities to improve support processes and user experience.
    • Serve as an escalation point for junior support team members.
    • Identify opportunities to improve support processes and user experience.
    • Serve as an escalation point for junior support team members.
    • Experience providing dealer support or technical customer service.
    • Provide feedback to improve product support and customer experience.
    • 2–5 years of hands-on experience in IT support or a related field.
    • Provide exceptional IT support to Black Duck Software, Inc. employees worldwide, managing…
    • Utilizing your deep and expert knowledge of Dynamics 365 Customer Engagement and related Microsoft cloud solutions and related technologies, you understand…
    • Hands-on leadership and delivery support.
    • Must be eligible and willing to travel to the United States on an as-needed basis to support client engagements and…
    • Maintain a high level of customer satisfaction.
    • Provide 1st/2nd level Help Desk support.
    • Handle software installation/support/upgrades.
    • Provide shadowing / training both internally to new staff and externally to customers.
    • Provide support services for acquisition products and communicate with…
    • Extensively research and document customer technical issues.
    • Manage customer expectations regarding estimated response times for issue resolution.
    • New Hire Equipment Allowance and monthly Flex Allowance to support your success.
    • We use AI tools to support our recruitment process, such as organizing…
    • New Hire Equipment Allowance and monthly Flex Allowance to support your success.
    • A combination of technical background and client-facing sales support…
    • Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition…
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Job Post Details

Fix Network logo

Collision Support Specialist - job post

Fix Network
3.9 out of 5 stars
Calgary, AB•Remote
From $75,000 a year - Full-time

Job details

Pay

  • From $75,000 a year

Job type

  • Full-time

Full job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.


Core Competencies

Autonomy

Teamwork

Time management

Problem solving

Planning

Adaptability and Flexibility

Communication

Result Orientation

Organized

Initiative and creativity

Customer Relationship Management


Job Duties

Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.

Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.

Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.

Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.

Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage

Analyze root causes of operational malfunctions and provide resolutions in a timely manner

Support Franchise with various request from shop, information, immediate assistance and support.

Redirect requests to the appropriate person.

Support shop on closing files ex; payment request, in finals)

Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)


Requirements

College Diploma or Bachelor’s Degree

Valid Canadian driver's license and excellent driving record

Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed

Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)

At least 3 years of industry experience

Damage Appraisal experience

Production management skills

Strong communication skills


Work Conditions

Expected to be in shops most days

Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.

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