Customer Success jobs in Vancouver, BC

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Claims Specialist, Property (Intact Prestige) to join our growing team of field adjusters, based in Kelowna or Vancouver.

Intact Prestige provides specialized protection for high-net-worth customers. From safeguarding irreplaceable art collections and high-end home features to watercraft and other valuable possessions, our team is trusted to handle the most unique and complex risks with expertise and care.

As a Claims Specialist, Property in the field with Intact Prestige, you’ll make a meaningful impact by leading complex investigations involving distinctive properties. You’ll determine the circumstances and cause of loss, obtain and verify statements, assess covered damages, and calculate the total loss to support accurate claim outcomes. Using your expertise, you’ll negotiate fair, timely settlements that reflect both the policy and the customer experience we aim to deliver.

What you'll do here:

• Investigate high-value and complex personal lines property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties.

• Perform field inspections and related tasks to support multiline adjusters, while also directly managing field property claims.

• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process

• Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage

• Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage

• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims

• Keep up to date on Intact’s Prestige products, appraisal and investigation techniques, and services

• Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

What you bring to the table:

• 3+ years experience handling personal property claims with direct field experience as an asset

• Willing and able to travel on short notice, including to provinces outside your assigned region, as Prestige operates as a national team

• Completed or working towards a Chartered Insurance Professional (CIP) designation

• Strengthen the Prestige brand with our broker partners by applying strategic thinking to lead projects and implement value-added improvements to our claims process

• Demonstrates a passion for customer service with strong written and verbal communication skills

• Self-motivated and goal oriented, capable of working in a fast paced and changing environment

• Strong aptitude for technology with excellent computer skills

• Demonstrates strong problem solving and troubleshooting skills

• Must possess a valid driver's license with a good driving record

#LI-Remote #myReferrals1000

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.