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Customer Service jobs in Surrey, BC

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    • Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions.
    • WMS Order Entry: 1 year (required).
    • Valid driver's license, clean driving record and a reliable vehicle.
    • This includes merchandising products, freshness rotation, display set up and maintenance,…
    • Coordinate service calls and preventive maintenance calls with field technicians.
    • This pivotal role supports our customer experience by managing inbound…
    • Good communication and customer service abilities.
    • This dual-role position ensures accurate invoicing, timely collection of payments, and proper recording of…
    • Provide exceptional customer service throughout the sales process, addressing any concerns or questions promptly.
    • General Motors Sales Experience Required*.
    • Monitor market trends and customer purchasing patterns.
    • Working closely with customers and internal teams, the role requires interpreting blueprints and bills…
    • Manage and prepare technical content (i.e. project execution plans, schedules).
    • Maintain client relationships in a proactive manner to identify opportunities &…
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    • Prior experience providing field or customer service in one or more of the following sectors: refrigeration, hydronic heating, HVAC, home appliances or…
    • Identify and pursue opportunities through your own portfolio of clients, prospecting, referrals, and market outreach.
    • This position offers an exciting opportunity for motivated individuals passionate about driving sales growth while delivering outstanding customer service.
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    • Prior experience providing field or customer service in one or more of the following sectors: refrigeration, hydronic heating, HVAC, home appliances or…
    • Assists with preparing meeting and event materials, including presentations, documents, spreadsheets, and information for event tables and displays.
    • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses…
    • Tech-savvy and adaptable – you’re comfortable using CRM systems, digital tools, and staying up to date with the latest vehicle technologies.
    • Qualify leads and assess customer requirements (vehicle mix, budget, timelines).
    • Manage inbound sales inquiries from customers.
    • Nice to Have (Not Required)*.
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Career Resources:

Customer Service Coordinator
18 Wheels Logistics
·
3.6
7185 11th Avenue, Burnaby, BC
From $43,000 a year
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

From $43,000 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Casual dress
Extended health care

Full job description

18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the multiple lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a call centre or transportation position.

Accountabilities & Responsibilities Include (but are not limited to):

  • Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
  • Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
  • Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
  • Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
  • Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
  • Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
  • Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
  • Maintain accurate customer records, reports, and documentation
  • Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
  • Assist in continuous improvement initiatives related to customer service and operational efficiency

Skills & Qualifications:

  • Minimum one (1) year of WMS order entry experience
  • Minimum one (1) year of 3PL customer service experience
  • Experience with Extensiv is a strong asset
  • Experience and knowledge of HACCP/SQF is a strong asset.
  • Strong proficiency with Microsoft Office
  • Strong detail-orientation, analytical, and organizational skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and meet deadlines
  • Ability to work independently and/or collaboratively

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $43,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • Required Question: Which WMS do you have experience with?
  • Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 3995 27b Avenue, Delta/Tsawwassen? If yes, please provide your full availability (days and hours).
  • Required Question: What is your experience with Extensiv?
  • Required Question: What are your annual salary expectations?
  • Required Question: What is your experience working in a HACCP/SQF warehouse?
  • Required Question: Can you work full-time at 16160 Blundell Road, Richmond? If yes, please provide your full availability (days and hours).

Experience:

  • WMS Order Entry: 1 year (required)
  • Warehouse 3PL Customer Service: 1 year (required)

Licence/Certification:

  • BC Driver's Licence (preferred)
  • OFA 1 (preferred)
  • OFA 2 (preferred)

Work Location: In person

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