Customer Service jobs in Remote

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

B2B Sales Customer Expert I

Advertised as : Digital Account Strategist or Inside Sales Representative

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Grade: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

About the job

As a member of the TP team, you will be working on Inbound & outbound leads to acquire new advertisers for Google Ads. You will become a digital consultant, advising them on their digital advertising strategy, with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards sales targets and be part of a larger sales team responsible for increasing the Client customer base across North America.

Annual Base Salary starting at $40,000 with earning potential up to $54,000 based on maximizing bonus and in-year increments.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Achieve a minimum number of interactions (phone call and/or emails) per day.

• Qualify and manage inbound and outbound leads and the overall sales pipeline.

• Identify the needs of the business and personalize the product towards the related business.

• Properly prepare and set expectations with businesses about the onboarding and go-live process.

• Develop a deep understanding of the onboarding requirements/processes for our product across different regions.

• Work closely with businesses to collect and submit information required to complete our onboarding process.

• Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.

• Successfully troubleshoot or escalate issues and feedback through the appropriate channels of support.

• Work in a fast-changing, fast-paced workplace.

Job Requirements:

• BA/BS degree or equivalent Diploma

• Ability to speak and write English fluently

• At least 1 year of experience in an outbound/inbound sales environment

• Computer savvy.

• A team player with problem solving, analytical and communication skills

• Passionate about sales, technology and the internet, with a desire to learn and develop

• Experience using CRM software such as Salesforce is a plus

• High attention to detail and strong organizational skills

• Proficient in Google Docs and Sheets and/or Microsoft Word and Excel

• Ability to work independently and complete day-to-day tasks with minimal supervision

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 9 PM (monthly rotational)

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

• Hybrid setup, 4 weeks of product training will be on-site.

Please note that we may use Artificial Intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgement.

Teleperformance welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.