Customer Service jobs in New Hamburg, ON

Our innovative company is looking to expand our team. This fast-growing company is searching for a customer service and relationship focused individual to join us!

About Schooley Mitchell: Schooley Mitchell is North America's largest independent consulting firm focused on cost-reduction services. We help businesses of all sizes optimize their costs across various operational areas, ensuring that they remain competitive in a constantly changing marketplace. As we continue to grow, we are seeking an experienced and results-driven Sales Training Specialist to join our RAMP (Rapid Acceleration Mentorship Program) team.

Position Overview: This role requires a strong team player who is comfortable in a mentoring and coaching role. The successful candidate will utilize a dynamic and enthusiastic approach to ensure our Franchisees have the tools and skills to represent our brand and achieve their goals.

Key Responsibilities:

• Mentor assigned franchisees through the early stages of their business launch, including educating and training them on established sales strategies and tactics, support in creation of a weekly routine, and ongoing support throughout their endeavours
• Act as a primary point of contact for franchisees on the list, connecting them with the proper resources across the company
• Monitor franchisee performance, identify areas for improvement, ensure operational compliance and provide strategic recommendations
• Communicate any under performing franchisees to your manager
• Maintain accurate records/notes of coaching activities and calls, including call recording, across required platforms, as specified by your manager
• Work closely with the Director of Training and Education in support of maintenance and continuous improvement of learning solutions, programs, and tools to ensure alignment and support of corporate and Franchisee goals

Preferred Skills & Experience:

• Minimum of 2 years of experience in B2B sales or related field experience.
• University or College degree in Business Management or related study is an asset.
• Proficient experience with Microsoft Office including Excel and Word
• Excellent verbal and written communication skills with the ability to deliver feedback effectively and inspire action.
• Proven experience as a Sales representative or in a similar customer service role.
• Familiarity with CRM software.
• Empathetic and patient
• Fearless approach to problem solving with great attention to detail and time management
• Excellent critical and creative thinking with superior analytical skills
• Able to work within a team atmosphere or independently and take accountability
• Comfortable dealing with professionals and decision makers
• Excellent organization skills and can manage a large amount of data
• Candidate must posses a strong sense of business acumen and sales knowledge.

Why Work for Us:

• Permanent Full-time position
• Paid vacation starting at 3 weeks per year plus paid time off between Christmas and New Years
• No weekends required
• Benefits following probation period
• Paid Sick Days
• Company events (annual bbq, holiday party, etc.)

This position is an existing vacancy and offers a Hybrid work schedule (2 days in office/3 days from home after training). You will be required to be in the office two days each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance). When working from home, a reliable internet connection is required.

Remote work is supported with cloud-based applications and collaboration tools.Initial training will require attendance up to five (5) days per week in the office.AI & Automated Screening Disclosure

This job posting uses automated screening questions through the Indeed platform to help identify applicants who meet the role’s basic requirements. All hiring decisions are ultimately reviewed and made by human decision-makers.

Schooley Mitchell is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. If at any time accommodation is necessary during our recruitment and placement process, please let our team know and we will make every reasonable effort to ensure your visit is a safe and enjoyable experience.

Job Types: Full-time, Permanent

Pay: $53,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Work from home

Ability to commute/relocate:

• Stratford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• B2B sales: 3 years (preferred)

Language:

• Fluent English (required)

Work Location: Hybrid remote in Stratford, ON