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Customer Service jobs in New Hamburg, ON

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    • Upsell additional services based on customer needs, ensuring they are aware of all available options for their vehicle.
    • Maintain and clean store, keep store displays organized and visually appealing.
    • Ability to lift up to 40–50 lbs (pool chemicals, equipment, etc.).
    • Experience using service data, field feedback, and failure trends to drive continuous improvement.
    • Implement visual management tools, service dashboards, and…
    • Reliable and discreet when handling sensitive information; valid driver’s license and vehicle access is an asset.
    • At least one year of previous administration or customer service experience.
    • Assisting Service Dispatchers with the coordination of service jobs for Technicians…
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
  • View similar jobs with this employer
    • Insurance license required or willingness to obtain one.
    • Sales or customer service experience is helpful but not required.
  • View similar jobs with this employer
    • Insurance license required or willingness to obtain one.
    • Sales or customer service experience is helpful but not required.
    • Valid Ontario driver's licence and reliable transportation.
    • This role involves engaging with customers, providing expert guidance on fence and deck solutions,…
    • Unrestricted OMVIC license & dealership approval.
    • The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience.
    • Licensing: Valid driver’s license and a clean driving record.
    • Sales Consultants guide customers through the vehicle purchasing process, acting as a product…
    • Knowledge of construction and building materials.
    • Providing solutions to customers' problems.
    • Friendly and helpful attitude toward customers.
    • Unrestricted OMVIC license & dealership approval.
    • This role is responsible for ongoing collaboration with fellow team members; driving sales and improving…
    • Active insurance license in at least one of the provinces we do business in (NS, NB, NL, PEI, & ON), with a willingness to get licensed across all others (…
    • Provide technical guidance to customers regarding vehicle concerns, maintenance recommendations, repairs, warranties, and service requirements.
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Job Post Details

Service Advisor - job post

Confidential
Kitchener-Waterloo, ON
$50,000–$90,000 a year - Full-time

Job details

Pay

  • $50,000–$90,000 a year

Job type

  • Full-time

Location

Kitchener-Waterloo, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • On-site parking

Full job description

Job Overview
We are a busy GM Dealership and are seeking a GM knowledgeable and customer-oriented Service Advisor to join our dynamic team. In this role, you will act as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and support throughout their experience. The ideal candidate will possess strong mechanical knowledge and a passion for the automotive industry, enabling them to effectively communicate with both customers and technicians.

Duties

  • Greet customers promptly and professionally, assessing their needs and providing relevant information about services offered.
  • Utilize your mechanical knowledge to explain repair options and service recommendations clearly to customers.
  • Handle cash transactions accurately and efficiently while maintaining a high level of customer satisfaction.
  • Upsell additional services based on customer needs, ensuring they are aware of all available options for their vehicle.
  • Collaborate with mechanics and technicians to ensure timely completion of services while keeping customers informed about the status of their vehicles.
  • Maintain accurate records of customer interactions, service orders, and follow-up communications.
  • Foster long-term relationships with customers by providing excellent service and addressing any concerns or questions they may have.

Experience

  • Previous experience in a GM customer service role is essential; experience in an automotive repair or dealership environment is highly desirable.
  • Strong mechanical knowledge is preferred to effectively communicate technical information to customers.
  • Proven skills in cash handling and sales, particularly in upselling services or products related to automotive care.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
  • A proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.

Join our team as a Service Advisor where your expertise will contribute significantly to our commitment to quality service and customer satisfaction in the automotive industry!

Job Type: Full-time

Pay: $50,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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