Skip to main content
Post your resume and find your next job on Indeed!

Customer Service jobs in Metrotown, BC

Sort by: -
    • Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions.
    • WMS Order Entry: 1 year (required).
    • Experience using a CRM, scheduling platform, or field-service software is an asset.
    • As a key point of contact for our residential clients, you will coordinate…
    • Preparing memos on an monthly basis for upcoming driver license expiries, abstract expiries, dangerous good card expiries, and forklift license expiries as…
    • Receiving, processing, verifying, and confirming inbound customer orders via telephone, fax, email, or Electronic Data Interchange (EDI).
    • We are looking for a dedicated Customer Service Representative to manage client orders and collaborate with the Operations team to ensure exceptional customer…
  • View similar jobs with this employer
    • You have reliable access to personal vehicle and a valid driver’s license (This is a travelling role, you will be driving to different neighborhoods within the…
    • Coordinate teams and factory partners, lead project updates, and support product training for employees and customers.
    • Experience in a customer service role.
    • Gather customer service feedback and share with Customer Service Team Lead.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • You have reliable access to personal vehicle and a valid driver’s license (This is a travelling role, you will be driving to different neighborhoods within the…
  • View similar jobs with this employer
    • Your previous experience in sales or customer service role will help you provide a high level of customer service, pro-actively develop new business and build…
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
    • A valid driver’s license is helpful but not required for travel to client locations.
    • Full training is provided for this role with territory transportation…
    • A valid Class 5 driver’s license and personal vehicle are required for this position.
    • Valid BC Class 5 driver's license and reliable transportation for regular…
    • Monitor market trends and customer purchasing patterns.
    • Schedule and conduct regular customer meetings.
    • Contribute to improving quotation processes, customer…
    • Have experience in customer service, retail, hospitality, or are looking to break into something new.
    • Asking questions to understand what they are actually…
Get email updates for the latest Customer Service jobs in Metrotown, BC

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

receptionist
no experience
customer service representative
warehouse
full time
work from home
part time
retail
senior customer service representative
service advisor

Career Resources:

Job Post Details

Customer Service Coordinator
18 Wheels Logistics
·
3.6
7185 11th Avenue, Burnaby, BC
From $43,000 a year
Permanent, Full-time
Apply now

Job details

From $43,000 a year
Paid time off, Vision care, Dental care, Life insurance, Casual dress, Extended health care
Permanent, Full-time
7185 11th Avenue, Burnaby, BC

Full job description

18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the multiple lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a call centre or transportation position.

Accountabilities & Responsibilities Include (but are not limited to):

  • Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
  • Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
  • Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
  • Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
  • Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
  • Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
  • Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
  • Maintain accurate customer records, reports, and documentation
  • Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
  • Assist in continuous improvement initiatives related to customer service and operational efficiency

Skills & Qualifications:

  • Minimum one (1) year of WMS order entry experience
  • Minimum one (1) year of 3PL customer service experience
  • Experience with Extensiv is a strong asset
  • Experience and knowledge of HACCP/SQF is a strong asset.
  • Strong proficiency with Microsoft Office
  • Strong detail-orientation, analytical, and organizational skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and meet deadlines
  • Ability to work independently and/or collaboratively

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $43,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • Required Question: Which WMS do you have experience with?
  • Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 3995 27b Avenue, Delta/Tsawwassen? If yes, please provide your full availability (days and hours).
  • Required Question: What is your experience with Extensiv?
  • Required Question: What are your annual salary expectations?
  • Required Question: What is your experience working in a HACCP/SQF warehouse?
  • Required Question: Can you work full-time at 16160 Blundell Road, Richmond? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 2929 188th Street, Surrey? If yes, please provide your full availability (days and hours).

Experience:

  • WMS Order Entry: 1 year (required)
  • Warehouse 3PL Customer Service: 1 year (required)

Licence/Certification:

  • BC Driver's Licence (preferred)
  • OFA 1 (preferred)
  • OFA 2 (preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume