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Customer Service jobs in Kitchener, ON

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    • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
    • Provide exceptional customer service and build strong client relationships.
    • Recommend eco-friendly solutions tailored to each customer.
    • Learn to prospect, qualify opportunities and develop new customer relationships, with the goal of building and managing your own book of business as you…
    • Build Customer Relationships: Create positive first impressions through effective communication and customer engagement.
    • No previous experience is required!
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    • Customer service: 1 year (preferred).
    • Cultivate, grow and retain customer base through an exemplary customer experience.
    • Pre-employment Criminal Record Check.
    • On-the-Road Ready: Must have a valid driver’s license and a reliable vehicle.
    • In certain provinces (e.g. British Columbia) you are required to obtain and…
    • Previous experience in retail, hospitality, customer service, or volunteering is a plus - but is not required.
    • Develop relationship with new clients to establish a customer base for new vehicle purchase.
    • Utilize analysis skills to assess market trends, customer needs,…
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
    • Valid driver's licence and ability to travel to customer locations.
    • Previous retail sales and customer service experience required.
    • Minimum two (2) years’ experience in sales and customer service;
    • Receiving and processing customer telephone, fax, and email orders in a professional and…
    • This is an active branch-based role that may involve standing, walking, bending, kneeling, stooping and climbing.
    • Valid driving licence is preferred.
    • Support the opening and ongoing maintenance of RRSPs, RRIFs, TFSAs, RESPs, non-registered accounts, and other investment accounts.
    • Minimum de deux (2) années d’expérience en vente et en service à la clientèle ;
    • Saisir les commandes des clients dans le système afin d’assurer l’impression des…
    • Customer service: 1 year (preferred).
    • You have worked in sales or service industries and thrive on work-based incentives.
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Bilingual Customer Service Professional, Manulife Bank
Manulife
·
3.9
Waterloo, ON N2L 6L3
•
Hybrid work
$45,000–$50,000 a year
Permanent, Full-time
Apply on company site

Job details

$45,000–$50,000 a year
Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Extended health care
Permanent, Full-time
Weekends as needed
Hybrid work in 900 Boul De Maisonneuve O, Waterloo, ON N2L 6L3

Full job description

Join our Manulife Bank Contact Center as a Bilingual Customer Service Representative (French & English) and make an impact by delivering exceptional service and building strong customer connections.

Build your career in a supportive, flexible environment. Our hybrid model combines in-office collaboration Tuesday to Thursday with remote work on other days. Schedules may fall between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends; availability is required, and schedules are provided in advance. You’ll grow with a collaborative team and enjoy perks such as unlimited coffee and a culture that values your well-being.

Responsibilities:

  • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
  • Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
  • Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
  • Demonstrate empathy and emotional intelligence to build trust and positive relationships.
  • Stay informed about products, services, and industry regulations to provide accurate, useful information.
  • Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Experience in a fast-paced customer service environment.
  • Call center experience will be considered a strong asset, especially within financial services.
  • Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

  • Empower: Inspire confidence and take initiative.
  • Serve: Show genuine care and flexibility in helping customers.
  • Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Waterloo, ON N2L 6L3

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