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Customer Service jobs in Dieppe, NB

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    • Respond to driver communications regarding OS&D (Over, Short & Damaged freight), delays, and operational issues.
    • Customer service: 2 years (required).
    • Keep the parts department clean and organized (because a lost part means another mission!).
    • Follow up on customer requests and orders.
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    • As a Customer Service Sales Associate, you will play a key role in driving our business forward by connecting with customers, understanding their needs, and…
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    • As a Customer Service Sales Associate, you will play a key role in driving our business forward by connecting with customers, understanding their needs, and…
    • Good communication and customer service skills.
    • Responsible for advertising in the community, local newspapers, associations, etc.
    • You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features.
    • You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features.
    • Previous experience in inside sales, customer service, industrial distribution, building supplies, construction materials, or metal products is considered an…
    • Must possess a valid driver’s license and have access to a vehicle.
    • Evaluating customer business needs and analyzing market trends to develop service solutions.
    • Promote additional products and services through upselling techniques to enhance customer satisfaction and drive sales.
    • To be a welcoming face and voice to our visitors and callers.
    • To efficiently direct calls, e-mails, faxes, website messages and text messages to appropriate…
    • Responsible for the regular care of the Pharmacy to ensure a proper appearance and hospital clean environment for associates and patients.
    • Ability to travel to customer sites, a valid driver’s license is required.
    • Work with project coordinators to align projects between installation service…
    • Excellent communication and customer service skills.
    • Experience in field service, construction, facilities, security, or a technical service environment.
    • Utilize Salesforce and other CRM tools to track customer interactions and sales pipelines.
    • Collaborate with the sales team to develop strategies for expanding…
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Customer Service Representative (Bilingual)
VA Transport
·
2.8
Moncton, NB E1H 2J9
Permanent, Full-time
Apply now

Job details

Pay information not provided
Paid time off, Vision care, Dental care, Paid sick leave, Life insurance, Disability insurance, Designated paid holidays, Extended health care
Permanent, Full-time
Moncton, NB E1H 2J9

Full job description

Customer Service Representative – Transportation Industry

VA is currently seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will act as a key point of contact for both customers and drivers, ensuring timely communication, issue resolution, and a high level of service excellence.

Key Responsibilities

  • Serve as the primary contact for customer inquiries, including pickup requests, shipment tracking, urgent situations, and complaint resolution
  • Respond to driver communications regarding OS&D (Over, Short & Damaged freight), delays, and operational issues
  • Accurately document all interactions and cases in accordance with company procedures and service standards
  • Perform daily follow-ups on all open files (claims, customer requests, ongoing investigations, etc.) to ensure timely resolution
  • Maintain and update customer records and system information to ensure data accuracy
  • Identify recurring issues and trends, and proactively recommend process improvements to management
  • Prepare and submit reports required by management within established deadlines

What We’re Looking For

  • Experience in Customer Service in the transportation industry
  • Available to work from 9h30 to 18h00 PM
  • Bilingual (French and English to support customers all over Canada)
  • Knowledge of AS400
  • Mastery of Office Suite (Excel, Word etc...)
  • Strong communication and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • High attention to detail and organizational skills
  • Customer-oriented mindset with a focus on service quality

What do we offer ?

  • Salary based on experience and expertise
  • Bring your experience with you! We recognize your years in the industry when granting vacation entitlement from day one
  • 12 paid statutory holidays to recharge and enjoy what matters most
  • 5 paid sick days annually for your well-being
  • Comprehensive group insurance including medical, dental, life, and short- & long-term disability coverage

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Have you ever worked with AS400
  • What are your salary expectations ?

Experience:

  • Customer service: 2 years (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

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