Customer Service Zendesk jobs

This job will interview at 1011 Airport Rd, Gravenhurst, ON ideally on May 15.

About Us:

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com.

In Ontario, we we partner with Air Canada bringing passengers to and from the Toronto airport from Kingston, Hamilton, Waterloo/Kitchener, Muskoka, Niagara, and Sarnia. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys.

The Role:

We’re seeking an Customer Service Agent based at the Muskoka Airport to oversee our airport operations in the Greater Toronto Area. Reporting to our Canada Regional Manager, this position has oversight over airport operations at the Muskoka Airport.

Responsibilities:

• Assist customers throughout the booking and travel process, including accepting and processing reservations
• Be able to prioritize tasks such as completing flight departures and/or arrivals before responding to any customer calls and messages via phone
• Respond to and resolve customer inquiries via inbound calls, live chats, texts, emails, and Zendesk in between pre/post departure/arrival periods
• Answer customer questions and resolve concerns in a professional and timely manner
• Enter and update passenger information in reservation systems
• Document and maintain accurate customer records based on interactions
• Provide day-of-travel support, including passenger outreach for delayed, rescheduled, or cancelled reservations
• Coordinate with Landline’s System Operations Control for day-of-operation needs
• Arrange alternative transportation (e.g., Uber) for affected passengers as needed
• Greet customers and provide information about Landline and Airline Partners services at terminals
• Assist customers with the boarding process
• Load and unload customer baggage from and to Landline vehicles
• Develop and maintain in-depth knowledge of Landline and all airline partner products, services, and systems
• Perform Ground Security Coordinator (GSC) functions as required
• Perform baggage service office duties when applicable
• Complete training and certification as a representative of the Airline Partners and Ground Security Coordinator
• Document passenger loads
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

What We’re Looking For:

• Bachelor’s degree in relevant field or equivalent education
• Previous commercial aviation or ground transportation experience is preferred
• Experience working with an airline Passenger Service System is preferred
• Proven success in a team environment
• Ability to prioritize tasks and manage multiple projects simultaneously
• Positive attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to carry out safety-sensitive airport functions when needed
• Ability to meet the physical demands of the job, including the acceptance and handling of checked luggage
• All other duties as assigned

Criminal reference check required. Must have the ability to obtain airport security clearances as needed.

We are an equal opportunity employer committed to employing a diverse workforce. In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Are you looking for full time , part time, or open to both?

Work Location: In person