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Customer Service Work From Home jobs in Edmonton, AB

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    • Strong problem-solving and customer service skills.
    • Provide first-level technical support and customer service.
    • Structured paid training and support.
    • Strong customer service and troubleshooting skills.
    • CCR follows all procedures and policies when providing customer service.
    • Able to work well under pressure.
    • Sales or customer service experience is helpful but not required.
    • Ongoing training and mentorship from experienced managers.
    • This role will have regular contact with customers to gather real insights from our client base.
    • We are focused on growing our customer base by offering…
    • Previous experience in a contact center or customer service role is preferred.
    • Resolve customer issues efficiently and professionally.
    • Ensure excellent customer service throughout the sales process.
    • Build and maintain relationships with new and existing customers, providing exceptional customer…
    • Account Growth: Manage, service, and expand existing accounts while consistently pursuing new business opportunities.
    • Vacation: Generous paid vacation time.
    • Previous customer service or call center experience preferred.
    • Document customer interactions and feedback in the system.
    • Must be 18 years or older.
    • Receive and respond to inbound customer calls.
    • Log all customer interactions in the system.
    • Ability to work independently and manage time effectively.
    • Previous call center or customer service experience is a plus.
    • Provide accurate information and resolve customer concerns.
    • Must be 18 years or older.
    • This role is ideal for individuals who excel at problem-solving and delivering exceptional customer service all from the comfort of home.
    • Previous customer service or call center experience preferred.
    • Document customer interactions and feedback in the system.
    • Must be 18 years or older.
    • Previous call center or customer service experience is a plus.
    • Ability to start work immediately.
    • Maintain detailed records of customer interactions.
    • Previous customer service or call center experience preferred.
    • Maintain detailed records of customer interactions.
    • Must be 18 years or older.
  • View similar jobs with this employer
    • Sales or customer service experience is helpful but not required.
    • Ongoing training and mentorship from experienced managers.
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Job Post Details

Teleperformance logo

Remote Technical Support Representative - Work from Home (Canada) - job post

Teleperformance
3.6 out of 5 stars
Alberta•Remote
$19.50 an hour - Full-time

Job details

Pay

  • $19.50 an hour

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

The Opportunity


Description


This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.

Now Hiring Across:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Prince Edward Island
  • Quebec
  • Saskatchewan

As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.

Why This Role Stands Out

  • Fully remote work environment
  • Competitive compensation
  • Structured paid training and support
  • Opportunity to gain experience supporting technical and medical-related products
  • Potential contract extension and long-term opportunities
  • Supportive and collaborative team environment

What You’ll Do

  • Provide first-level technical support and customer service
  • Troubleshoot and resolve technical issues using diagnostic tools and procedures
  • Deliver empathetic, solution-focused customer support
  • Accurately document customer interactions in electronic systems
  • Coordinate with internal teams to ensure timely issue resolution
  • Schedule service calls and follow up with customers as needed
  • Maintain professionalism and ownership throughout the customer experience

Experience Required for Your Success

Work Environment Requirements

  • Must reside in: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan
  • Dedicated, distraction-free workspace required
  • Hardwired high-speed internet connection required (Wi-Fi not permitted)

Minimum Qualifications

  • Associate’s degree or certification from an accredited program for technical and/or clinical education required
  • Minimum 2 years of experience in a technical support or clinical/medical device support role
  • Experience using electronic documentation systems required
  • Strong communication and comprehension skills
  • Ability to type at least 30 WPM and pass language/grammar screening
  • Comfortable navigating multiple systems and applications simultaneously
  • Strong problem-solving and customer service skills

Preferred Qualifications

  • Previous contact center experience
  • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel

Apply Today

Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home.

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