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    • The Agent bridges the gap between the customer and the Kumon brand.
    • The role and responsibility of this person is to ensure that each touch point across the…
    • View all Kumon North America, Inc. jobs - Remote jobs - Call Center Representative jobs in Remote
    • Salary Search: Call Centre Agent salaries in Remote
    • See popular questions & answers about Kumon North America, Inc.
    • We have various shifts from 10am-12am AST.
    • Location: Remote (New Brunswick residents) l Commitment: Part Time Weekends (Both Saturday and Sunday Only).
    • 6+ months of customer service experience.
    • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact.
    • Take ownership of customer issues from the initial request through resolution, including troubleshooting, follow-up, and clear communication.
    • Requires good interpersonal and customer service skills.
    • The target is the direct link between Gordian and its existing and potential customers; therefore, it…
    • Previous call center and/or work from home experience, preferred.
    • Calmly provide conflict resolution and navigate frustrated customer situations with an…
    • Previous customer service experience in a contact centre is beneficial but not required.
    • Talented service representatives with one year of experience and…
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    • As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the…
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    • You’ve got a solid customer service background.
    • Updating the records of customer interactions, processing customer accounts, and filing documents.
    • 1+ years of experience in customer service or sales mandatory.
    • Willingness to work a wide range of hours and weekends.
    • 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred).
    • Customer service in an E-commerce (B2C) environment – minimum 1 year.
    • Provide extraordinary Customer service during all interactions with Retail Customers…
    • Previous customer service experience, preferably in a call center or similar environment.
    • Maintain a positive and professional demeanor in all customer…
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    • Sales or customer service experience is an asset.
    • Agents may work full-time or part-time depending on their availability.
    • 6+ months of customer service or sales experience preferred.
    • Escalate customer complaints and/or calls to your manager when necessary.
    • Minimum 8G of RAM memory.
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Call Centre Agent
Kumon North America, Inc.
·
3.9
Remote
Part-time
Apply now

Job details

Pay information not provided
Part-time
Remote

Full job description

Job Summary:
Call Centre Agents support Kumon North America's Customer Service function and its mission to efficiently and effectively handle all responsibilities surrounding lead management. The intent is to streamline operations to align with Customer Relationship Management (CRM) implementation. The Agent bridges the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touch point across the customer journey is engaging, efficient and effective.

Core Responsibilities:
Answer calls to 1-800-ABC-MATH and Kumon center phones that are part of the Kumon Lead Management System regarding potential Enrollment (leads).
Manage calls being made by new customers who seek information about the Kumon Program and are interested in booking a parent orientation.

Manage other forms of inquiries by enrolled and non-enrolled families regarding other Kumon initiatives.
Answer complaint calls and document.
Work closely and collaborate with all things related to Customer Relationship Management system (CRM; currently Salesforce), support launch on lead management side.
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