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    • This role is the critical link between our sales team, warehouse, and customers.
    • Customer service: 2 years (required).
    • Support the sales team with administrative and logistical follow-through.
    • Maintain and update sales trackers, forecasts, and order schedules.
    • Customer service: 2 years (preferred).
    • Main point of contact for all customer and sales rep calls and emails.
    • Reporting to the Director of Customer Service, the…
    • This role operates as a mobile customer support and sales position, similar to a professional tool or route-based sales representative.
    • Minimum one (1) year of 3PL customer service experience.
    • Assist in continuous improvement initiatives related to customer service and operational efficiency.
    • Handle daily customer service inquiries by email and phone.
    • Assist with social media engagement (messages, comments, light outreach) as it relates to customer…
    • Be the primary point of contact for incoming service requests and customer inquiries.
    • Play a key role in shaping the customer experience.
    • Previous customer service experience, administrative and office experience.
    • Job Description: This position works with both internal divisions and external…
    • 1-3 years of experience in sales administration, customer service, coordination, or administrative support.
    • Handle incoming sales calls and assist with customer…
    • Processing deliveries (such as rentals and other customer sales).
    • Preparing and organizing all paperwork for deliveries/sales/support services.
    • 2 to 5 years of experience in sales coordination, inside sales, or similar role;
    • This role acts as an operational center between Sales, Service & Installation,…
    • Experience in customer service, sales support, or coordination roles.
    • To support the sales team, manage customer relationships, and ensure seamless coordination…
    • Proficient with sales CRM systems.
    • This position will support the sales team by identifying project opportunities, tracking tenders, maintaining internal…
    • Support sales representatives in daily operations and customer management.
    • 3–10 years of experience in sales coordination, sales support, or similar role.
    • Maintain and update the sales tracking sheet regularly.
    • In addition to handling daily coordination tasks, this role is responsible for leading and supervising a…
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Job Post Details

Order Fulfillment Coordinator & Customer Service - job post

Pharmaline
Montréal, QC H1G 1K9
$42,000 a year - Full-time

Job details

Pay

  • $42,000 a year

Job type

  • Full-time

Location

Montréal, QC H1G 1K9

Benefits

Pulled from the full job description

  • Paid time off
  • On-site parking

Full job description

Job Overview

We are seeking an Order Fulfillment Coordinator to manage the full order lifecycle — from order receipt to shipment confirmation. This role is the critical link between our sales team, warehouse, and customers. You will ensure orders are complete, accurate, and ready to ship, while proactively communicating with customers when substitutions or adjustments are needed.

Duties

  • Manage order processing through Warehouse Management Systems and Quickbooks platforms to ensure accurate order picking, packing, and shipping.
  • Coordinate with procurement and sourcing teams to ensure materials availability and optimal inventory levels.
  • Oversee shipping operations, including freight management, 3PL coordination, and transportation scheduling.
  • Utilize process improvement methodologies to streamline order fulfillment workflows and reduce lead times.
  • Conduct data analysis related to demand planning, pricing strategies, and warehouse performance metrics to support decision-making.
  • Collaborate with cross-functional teams on e-commerce order processing.
  • Maintain accurate records of order status updates and communicate effectively with internal teams and external partners like freight carriers and 3PL providers.

Qualifications

  • Proven experience in warehouse distribution, shipping & receiving, or supply chain management.
  • Familiarity with Warehouse Management Systems (WMS), ERP systems Quickbooks
  • Strong communication skills for coordinating with Customers, and internal teams.
  • Prior experience working in a fast-paced environment requiring process improvement initiatives is preferred. This role is vital for maintaining efficient supply chain operations while supporting continuous process enhancements that benefit overall business performance.
  • Required:
  • 2+ years of experience in order fulfillment, logistics coordination, or supply chain
  • Proficiency in QuickBooks Enterprise (or similar ERP/accounting software)
  • Strong communication skills — comfortable calling customers and resolving issues diplomatically
  • Highly organized with excellent attention to detail
  • Ability to manage multiple orders simultaneously in a fast-paced environment

Pay: $42,000.00 per year

Benefits:

  • On-site parking
  • Paid time off

Experience:

  • QuickBooks: 2 years (required)
  • Customer service: 2 years (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

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