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Job Post Details

Residential Customer Service Representative
Ridall Pest Control
4288 Lozells Avenue, Burnaby, BC
$48,000–$60,000 a year
Permanent, Full-time
Apply now

Job details

$48,000–$60,000 a year
Paid time off, Vision care, Dental care, Life insurance, Casual dress, Extended health care
Permanent, Full-time
No weekends, Monday to Friday
4288 Lozells Avenue, Burnaby, BC

Full job description

Job description:

About Ridall Pest Control

For over 30 years, Ridall Pest Control has been keeping homes and businesses across the Lower Mainland safe and secure. Our success is built on exceptional service, trusted expertise, and a team that genuinely cares about helping people.

We are expanding our team in Burnaby and looking for an organized, proactive, and customer-focused Residential Services Coordinator to support our residential clients and coordinate the day-to-day operations of our residential division.

What You’ll Do

As a key point of contact for our residential clients, you will coordinate daily residential operations, support our field technicians, manage customer inquiries, and help ensure the department runs efficiently.

  • Client Support & Sales: Handle incoming residential inquiries, provide accurate service quotes, convert prospective leads into booked services, and provide professional and empathetic support when resolving customer concerns.
  • Scheduling & Dispatch: Schedule residential service appointments, coordinate technician routes efficiently across the Lower Mainland, and maintain clear communication with technicians and customers throughout the day.
  • CRM & Account Management: Maintain accurate customer information, billing details, service notes, and appointment records within our CRM system (PestPac).
  • Reporting & Performance: Track residential leads, sales, bookings, cancellations, and other key performance indicators (KPIs), and provide regular reports to management.
  • Department Coordination: Take ownership of the daily organization of the residential department, identify scheduling or workflow issues, and work closely with the office and operations teams to improve efficiency.
  • Digital Marketing Coordination: Work with our digital marketing partners to monitor residential SEO and PPC performance, review lead generation results and ROI, and provide regular reporting and recommendations to management.

What We’re Looking For

  • Communication & Customer Service: Excellent verbal and written English communication skills, with confidence handling phone calls, emails, customer concerns, and sales inquiries professionally.
  • Scheduling & Multitasking: Strong organizational and time-management skills, with the ability to coordinate multiple appointments, priorities, and technician schedules in a fast-paced environment.
  • Customer Service Experience: Previous experience in customer service, office administration, scheduling, dispatch, sales, property management, or a similar client-facing role is strongly preferred.
  • Technology: Comfortable using Microsoft Office 365, including Outlook, Word, and Excel. Experience using a CRM, scheduling platform, or field-service software is an asset. Training on PestPac will be provided.
  • Work Environment: This is a full-time, fully in-person position at our Burnaby office, Monday through Friday. Candidates must be able to reliably commute to the office on a daily basis.
  • Digital Marketing: Experience with Google Ads, SEO, PPC, lead tracking, or digital marketing reporting is considered an asset but is not required.
  • Education: High school diploma or equivalent required. Additional education in business, administration, marketing, communications, or a related field is an asset.
  • Languages: Complete professional fluency in English is required. Additional languages are an asset.

Why Join the Ridall Team?

  • Competitive Earning Potential: Base salary of $48,000–$60,000 per year, plus commission and performance bonuses.
  • Comprehensive Benefits: Extended health, dental, and vision coverage, plus paid time off.
  • Great Work-Life Balance: Consistent Monday through Friday schedule (no weekend shifts).
  • Supportive Culture: Casual dress code, collaborative team environment, and clear opportunities for career growth within an established local business.

How to Apply

If you are a proactive professional ready to grow your career with a trusted local industry leader, please submit your resume and a brief cover letter to:

Anthony Hung - ahung@ridallpestcontrol.ca

Peter Steinfort - psteinfort@ridallpestcontrol.ca

Alejandra Junco – allie@ridallpestcontrol.ca

Job Types:

Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance

Ability to commute/relocate:

  • Burnaby, BC
  • reliably commute to our Burnaby office on a daily basis

Work Location:

In person

Pay: $48,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Language:

  • English (required)

Work Location: In person

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