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    • This role is the critical link between our sales team, warehouse, and customers.
    • Customer service: 2 years (required).
    • Support the sales team with administrative and logistical follow-through.
    • Maintain and update sales trackers, forecasts, and order schedules.
    • Customer service: 2 years (preferred).
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    • Minimum one (1) year of 3PL customer service experience.
    • Assist in continuous improvement initiatives related to customer service and operational efficiency.
    • Handle daily customer service inquiries by email and phone.
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    • This role operates as a mobile customer support and sales position, similar to a professional tool or route-based sales representative.
    • Be the primary point of contact for incoming service requests and customer inquiries.
    • Play a key role in shaping the customer experience.
    • Communicate and respond to various enquires from customers with-in confines of the sales support role.
    • This position is responsible to support the North…
    • 2 to 5 years of experience in sales coordination, inside sales, or similar role;
    • This role acts as an operational center between Sales, Service & Installation,…
    • Experience in customer service, sales support, or coordination roles.
    • To support the sales team, manage customer relationships, and ensure seamless coordination…
    • Manage weekly vendor and customer follow-ups.
    • Respond promptly to customer inquiries via email and phone.
    • Contribute to customer satisfaction by ensuring quick,…
    • Processing deliveries (such as rentals and other customer sales).
    • Preparing and organizing all paperwork for deliveries/sales/support services.
    • The successful candidate will bring exceptional planning and organization, attention to detail, and strong communication and customer service skills.
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Job Post Details

Order Fulfillment Coordinator & Customer Service - job post

Pharmaline
Montréal, QC H1G 1K9
$42,000 a year - Full-time

Job details

Pay

  • $42,000 a year

Job type

  • Full-time

Location

Montréal, QC H1G 1K9

Benefits

Pulled from the full job description

  • Paid time off
  • On-site parking

Full job description

Job Overview

We are seeking an Order Fulfillment Coordinator to manage the full order lifecycle — from order receipt to shipment confirmation. This role is the critical link between our sales team, warehouse, and customers. You will ensure orders are complete, accurate, and ready to ship, while proactively communicating with customers when substitutions or adjustments are needed.

Duties

  • Manage order processing through Warehouse Management Systems and Quickbooks platforms to ensure accurate order picking, packing, and shipping.
  • Coordinate with procurement and sourcing teams to ensure materials availability and optimal inventory levels.
  • Oversee shipping operations, including freight management, 3PL coordination, and transportation scheduling.
  • Utilize process improvement methodologies to streamline order fulfillment workflows and reduce lead times.
  • Conduct data analysis related to demand planning, pricing strategies, and warehouse performance metrics to support decision-making.
  • Collaborate with cross-functional teams on e-commerce order processing.
  • Maintain accurate records of order status updates and communicate effectively with internal teams and external partners like freight carriers and 3PL providers.

Qualifications

  • Proven experience in warehouse distribution, shipping & receiving, or supply chain management.
  • Familiarity with Warehouse Management Systems (WMS), ERP systems Quickbooks
  • Strong communication skills for coordinating with Customers, and internal teams.
  • Prior experience working in a fast-paced environment requiring process improvement initiatives is preferred. This role is vital for maintaining efficient supply chain operations while supporting continuous process enhancements that benefit overall business performance.
  • Required:
  • 2+ years of experience in order fulfillment, logistics coordination, or supply chain
  • Proficiency in QuickBooks Enterprise (or similar ERP/accounting software)
  • Strong communication skills — comfortable calling customers and resolving issues diplomatically
  • Highly organized with excellent attention to detail
  • Ability to manage multiple orders simultaneously in a fast-paced environment

Pay: $42,000.00 per year

Benefits:

  • On-site parking
  • Paid time off

Experience:

  • QuickBooks: 2 years (required)
  • Customer service: 2 years (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

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