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    • 2+ years of experience in inside sales, customer service with sales responsibility, or sales support.
    • Strong customer relationship management and communication.
    • Attention to detail with a focus on customer service.
    • Manage customer open order reports.
    • Escalate overdue or critical orders to the appropriate sales or…
    • Build strong customer relationships and identify opportunities to improve sales operations, customer service, and business performance.
    • Participate in customer meetings and calls alongside Business Development Managers to build customer relationship management skills and gain sales experience.
    • Previous experience in hospitality, sales, event coordination, customer service, administration, or a related field is preferred.
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
    • Minimum of two years direct customer service experience is an asset.
    • Customer service: 2 years (required).
    • _Monitoring emails that come in to the sales team;…
    • Exceptional communication and customer service skills.
    • Communicate with the management about issues that arise that could affect customer service.
    • Identify sales opportunities with existing customers; customer referrals; new customer inquiries within assigned region.
    • Minimum of five (2) years experience.
    • Schedule qualified sales meetings and move opportunities through the sales pipeline.
    • Work with the Sales and Operations teams to understand customer…
    • Process and coordinate new customer accounts.
    • Customer service oriented and a relationship builder.
    • B2B sales: 1 year (preferred).
    • Strong sales skills with an emphasis on sales results and customer experience.
    • Provide exceptional customer service balancing phone-in, and email customer…
    • 5+ years of demonstrated sales success with territory management.
    • In this role, you will have the opportunity to use your experience in prospecting and…
    • Additionally, they must ensure all expectations and deadlines are met with a high level of customer service.
    • Submit quotes using specified customer portal.
    • The ideal candidate will possess a strong blend of analytical skills, sales expertise, and customer service orientation, with a passion for equipment sales.
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Career Resources:

Inside Sales Coordinator
DEFSEC Technologies Inc.
Kanata, ON
•
Hybrid work
$65,000–$90,000 a year
Permanent, Full-time
Apply now

Job details

$65,000–$90,000 a year
Paid time off, Vision care, Dental care, Life insurance, RRSP match, Extended health care, Work from home, On-site parking
Permanent, Full-time
Hybrid work in 80 Hines Road, Kanata, ON

Full job description

Job Title: Inside Sales Coordinator

Location: 80 Hines Road, Kanata

Position Overview

We are seeking a driven and detail-oriented Inside Sales Coordinator to own the front end of our sales process. This role is responsible for managing inbound opportunities, preparing quotes, and driving follow-ups to support revenue conversion, while ensuring readiness for demos and trade shows.

Equally important, this role is responsible for building and maintaining strong customer relationships through consistent, responsive, and professional communication. The ideal candidate is proactive, organized, and motivated by moving opportunities forward while delivering a high-quality customer experience.

Key Responsibilities

Inside Sales, Customer Relationships & Pipeline Management (Primary Focus)

  • Serve as the primary point of contact for inbound customer inquiries
  • Build and maintain strong, professional relationships with customers through timely, consistent communication
  • Understand customer needs and ensure accurate alignment in quotes and responses
  • Qualify and manage opportunities from initial contact through quote delivery
  • Prepare accurate, timely quotes aligned with customer requirements
  • Actively follow up on quotes, leads, and customer requests to drive conversion
  • Maintain and manage all customer interactions, opportunities, and pipeline activity in HubSpot CRM
  • Ensure data accuracy and visibility across the sales pipeline
  • Support order processing and ensure all sales documentation is complete

Sales Enablement & Demo Readiness

  • Ensure all required equipment and materials are prepared and available to support scheduled demos
  • Coordinate internal demo logistics to ensure readiness without impacting sales timelines
  • Identify and resolve any gaps that could delay or impact demo execution

Trade Show & Event Support

  • Support preparation and logistics for trade shows and events
  • Ensure all sales materials, equipment, and assets are ready and delivered on time
  • Assist in post-event follow-up coordination within the sales pipeline

Qualifications

  • 2+ years of experience in inside sales, customer service with sales responsibility, or sales support
  • Experience using CRM systems; HubSpot strongly preferred
  • Strong communication and relationship-building skills
  • Sales-oriented mindset with strong follow-up discipline
  • High level of organization and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office Suite

Key Competencies

  • Strong customer relationship management and communication
  • Sales-driven with a focus on responsiveness and conversion
  • Ownership of pipeline and customer interactions
  • Ability to balance sales priorities with execution responsibilities
  • Problem-solving and proactive coordination

Performance Indicators

  • Lead response time
  • Quote turnaround time
  • Quote-to-order conversion rate
  • Customer responsiveness and satisfaction
  • CRM data accuracy and pipeline hygiene
  • On-time demo and event readiness

Nice to Have

  • Experience in defence, public safety, or technology industries
  • Experience in equipment-based or technical sales environments
  • Familiarity with quoting processes and sales pipelines
  • Experience supporting demos, trade shows, or field sales activities

Pay: $65,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Work Location: Hybrid remote in Kanata, ON

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