Skip to main content
Post your resume and find your next job on Indeed!

Customer Service Contact Centre Representative jobs

Sort by: -
    • Prepare quotes and follow up on opportunities with contract customers and the established customer base.
    • At least 2 years of experience in customer service,…
    • Identify customer needs and recommend appropriate telecommunications products and services.
    • Accurately document customer interactions and sales activity.
    • This is not a customer service role.
    • We support clients by providing professional call centre services, appointment setting, customer support, and sales-related…
    • We offer full time inbound customer service customer service roles, opportunities where the hours of operations are traditionally in between 8am and 8pm, from…
    • In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and…
    • Supporting continuous improvement of warehouse processes and customer service.
    • Vacation entitlement in the first year.
    • Job Types: Full-time, Permanent.
    • Experience in sales, customer service, inside sales, lead management, or a similar customer-facing role.
    • Show homes and presentation centres.
    • In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client…
    • General contact centre and office environment.
    • Identifying customer needs to build on existing products, including developing contact plans, introducing new…
    • Strong problem-solving, conflict resolution, and customer service skills.
    • Resolve customer issues with first-call resolution strategies.
    • Promote and sell products and services tailored to customer needs.
    • Make outbound calls to existing and prospective customers.
    • Typing speed of 20+ WPM.
    • Educate customers on products and services, identifying upsell opportunities.
    • In this role, you’ll connect with prospective and existing customers, promote…
    • In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on…
    • Clearly explain products, services, and processes to customers.
    • Identify opportunities to upsell or upgrade products and services.
    • Must be 18 years or older.
    • In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.
Get e-mail updates for the latest Customer Service Contact Centre Representative jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

griffintown
guest
prevention
senior customer service representative
service advisor

Career Resources:

Customer Service Agent, Ontario
Alpha-Vico INC.
·
5.0
Waterford, ON
$23–$24 an hour
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$23–$24 an hour

Job type

Permanent
Full-time

Full job description

ABOUT ALPHA-VICO

Alpha-Vico is a 100% Canadian manufacturer of school and institutional furniture headquartered in Farnham, Quebec. With five manufacturing plants and distribution centres in Quebec, Ontario and Alberta, the company equips public and private educational institutions, as well as commercial customers, across Canada and the United States.

The North American Sales organization is a national, bilingual team covering Quebec, Ontario, Western Canada, the Maritimes and the United States.

ROLE MANDATE

The Customer Service Agent, Ontario ensures execution quality and relationship continuity with established accounts across the province. Coverage is shared at the provincial level rather than by territory, in line with internal account assignment rules. As the first point of contact for Ontario school boards, private schools and commercial customers, the agent works closely with the Ontario Territory Managers, production and logistics so that every order is accurate, tracked and delivered as promised.

KEY RESPONSIBILITIES

Quotes and Orders

  • Prepare quotes and follow up on opportunities with contract customers and the established customer base
  • Enter customer orders
  • Validate each order before entry: pricing, quantities, addresses and delivery dates
  • Coordinate freight quotes at time of shipment

Service and Production

  • Open service calls, centralize information and track production
  • Proactively communicate delays, stock-outs and date changes to the customer and the sales representative

Quality and Customer Satisfaction

  • Monitor customer satisfaction surveys for Ontario accounts, centralize feedback and recommend actions to the complaint management committee
  • Maintain the log of problematic customer files

First Point of Contact

  • Answer calls and emails to the general inbox and route them to the right person within the organization

MEASURES OF SUCCESS

Performance in this role is measured by indicators including:

  • Customer response time
  • Order accuracy
  • Quote conversion rate

WHAT WE ARE LOOKING FOR

Experience and Education

  • College diploma in business administration or a related field, or equivalent experience
  • At least 2 years of experience in customer service, inside sales or sales administration
  • Experience in a manufacturing or distribution environment is an asset
  • Familiarity with an ERP or CRM system is an asset
  • Experience working with school boards or public-sector customers in Ontario is an asset

Skills and Attributes

  • Highly rigorous and detail-oriented, particularly when validating orders
  • Well organized and able to manage multiple files at once
  • Proactive and courteous, including in sensitive situations
  • Proficiency with Microsoft Office, especially Excel and Outlook
  • Excellent written and verbal communication skills in English; French is an asset

WHY JOIN ALPHA-VICO

  • A 100% Canadian manufacturer with a strong reputation in the education sector
  • A hands-on role at the heart of the North American Sales organization's growth
  • A collaborative, customer-focused national bilingual team
  • Products made in Canada, with direct access to production, logistics and customer service teams

Does this sound like you? Send us your application. Only candidates selected for an interview will be contacted.

Rémunération : 23,00$ à 24,00$ par heure

Lieu du poste : En présentiel

Let Employers Find YouUpload Your Resume