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Customer Service Call Center jobs in Toronto, ON

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    • Follow company's call center scripts.
    • Make sales or recommend additional services and products to customers.
    • Build relationships with customers based on trust…
    • Minimum 2 years of experience in appointment setting, sales, telemarketing, or call center environments.
    • Provide basic information about company services and…
    • Customer service, logistics, or order management: 2 years (required).
    • Minimum of 2 years of experience in customer service, logistics, or order management roles…
    • Minimum 1 year sales experience in a call center.
    • We use technology to streamline operations and improve communications in order to provide an exceptional…
    • 2-4 years customer service experience, with exposure to call center environment an asset.
    • Strong inter-personal skills, empathy, excellent attention to detail,…
    • You'll connect with new and existing customers, recommend the right plans, lines, and devices, and close — all while delivering the kind of service that keeps…
    • You will be responsible for all aspects of customer care, including customer inquiries, identifying upselling opportunities, troubleshooting, and delighting our…
    • 2-3 years of customer service experience.
    • Incredible rewards, travel incentives, and product and service discounts,.
    • This role sells travel medical insurance.
    • *Respond to client requests and inquiries promptly, providing a high level of customer service.
    • · Minimum of 3 years’ experience in insurance broker sales (home…
    • Previous experience in a customer service-focused role.
    • Employee discounts on vehicle purchases and services.
    • Collaborate with internal departments to ensure a…
    • Share customer feedback and sales insights that can improve service, pricing, and processes.
    • We are focused on providing the best-in-class customer service and…
    • The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
    • Develop Java services to support IVR functionality and customer self-service capabilities.
    • Experience developing customer self-service IVR solutions.
    • Excellent customer service and multitasking abilities.
    • Complete customer inquiries through our ticketing system.
    • Customer service: 2 years (required).
    • Provide timely and effective resolutions to call center issues.
    • Update customer account information with e.g. commitments to pay, amounts & dates, collection…
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Job Post Details

Support Services Group logo

French Customer Service Representative - job post

Support Services Group
3.1 out of 5 stars
Toronto, ON
$19.35 an hour - Full-time

Job details

Pay

  • $19.35 an hour

Job type

  • Full-time

Location

Toronto, ON

Full job description

About the Call Center Representative Position

We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

  • Handle inbound and outbound client calls in a timely manner
  • Follow company's call center scripts
  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
  • Work with the client to verify or clarify information
  • Diffuse angry or upset clients as needed
  • Build relationships with customers based on trust and reliability
  • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
  • Make sales or recommend additional services and products to customers
  • Attend all necessary training as needed

Call Center Representative Requirements

  • Must be able to speak French and English
  • Previous experience in a customer service role, preferably as a Call Center Representative
  • High school diploma/GED preferred
  • Exceptional customer service skills
  • Excellent organizational and multitasking skills
  • Superb verbal communication skills
  • Proficiency with computers, particularly CRM software and Microsoft Office Suite
  • Quick and accurate typing skills
  • Strong critical thinking and decision making skills
  • Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

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